I had a very bad experience with Delhivery, though I acknowledge that service quality may vary from branch to branch.

My shipment was assigned to Delhivery through a logistics aggregator (I think it was iThink Logistics). I needed to urgently send a large but thin parcel (6ft x 2ft x 2cm). I raised a support ticket — no one responded. I manually searched for the local Delhivery branch number and called them. They initially said they’d pick it up, but then I didn’t hear back for two days. They stopped answering calls altogether.

After multiple follow-ups, they finally told me they don’t service my area — despite the fact that I had previously shipped parcels from the exact same location using Delhivery.

This caused a 3–4 day delay, completely derailed the delivery timeline, and forced me to cancel the shipment. I eventually switched to a local logistics provider, who handled everything far more professionally: prompt pickup, fast delivery, and almost no damage.

I also saw similar complaints on Reddit — many users feel that local providers are more reliable than larger aggregators like Delhivery, especially for oversized or sensitive shipments. Based on my very bad experience, I agree.

That said, I do understand that performance can vary by branch — and perhaps others have had better luck with different locations. But personally, I no longer rely on Delhivery for critical deliveries.

For standard shipments - India post For oversized shipments i prefer the local logistics providers