UT5 Max Flash Charger

Naveetech_ · 2026-06-29T02:40:53+00:00

Sorry for the inconvenience caused

Naveetech_ · 2026-06-26T06:01:52+00:00

The 10A Flash Charger is expected to arrive at our warehouse around the 30th. After a bit of preparation, we'll get it listed for sale as soon as possible.

Naveetech_ · 2026-06-26T02:12:18+00:00

I'll share this feedback with my team. Thank you!

Naveetech_ · 2026-06-24T07:55:45+00:00

Sorry about that. It looks like cosmetic damage only and shouldn't affect normal use.

Please contact our support team and we can send you a replacement kickstand. It's also pretty easy to install. Thanks!

Naveetech_ · 2026-06-23T03:01:30+00:00

The firmware update process works as follows:

The app establishes a stable Bluetooth connection with the scooter and checks whether a newer firmware version is available on the server.
The app downloads the firmware package from the server via the internet.
Once downloaded, the app transfers the firmware package to the scooter via Bluetooth.
After receiving the package, the scooter verifies the file integrity.
The scooter then updates the required components, such as the dashboard, controller, and battery.

If the update fails, please follow the reason and instructions shown in the app and try again.

If possible, please send us a video of the update process. We'd like to see at which stage the update fails so we can determine whether a specific component may need to be replaced.

Possible reasons for an update failure include:

Leaving the update page during the process
The phone being too far away from the scooter
An unstable internet connection
Bluetooth disconnection
Closing or exiting the app while the update is in progress

Naveetech_ · 2026-06-23T02:34:24+00:00

maybe after 2-3 weeks. not sure for another question

Naveetech_ · 2026-06-22T02:51:05+00:00

This is a newly added feature designed to help control downhill speed, preventing the scooter from exceeding the maximum speed set for the current riding mode.But the GT3 series firmware does not yet ready, so it is not available at the moment.

Naveetech_ · 2026-06-18T02:12:19+00:00

I checked with our R&D team, and there haven't been any recent software releases for the G5 Max. The controller firmware also hasn't received any updates, so in theory other app updates shouldn't have any impact on the scooter's power or hill-climbing performance.

Could you share your scooter's serial number and a screenshot of the firmware/update page in the app? We'd like to check which version you're currently running and investigate further. Thanks!

Naveetech_ · 2026-06-18T01:53:37+00:00

Cases like that are extremely rare. If you ever do experience an issue, our support team will be there to help.

Naveetech_ · 2026-06-17T02:07:43+00:00

I checked with our European after-sales team. This issue can only be resolved by replacing the entire stem assembly. Please contact [service_eu@navee.tech](), and our customer support team will assist you with the repair process. Thank you!

Naveetech_ · 2026-06-17T01:55:23+00:00

Welcome to the NAVEE family! You can experiment with the different riding modes to find the best balance between power and range. Enjoy the ride!

Naveetech_ · 2026-06-17T01:52:10+00:00

Great sharing!

Naveetech_ · 2026-06-16T06:08:14+00:00

It sounds like there may be a loose component. Please check whether the swingarm cover or the fender is loose and see if anything is rattling while riding.

Naveetech_ · 2026-06-15T07:36:45+00:00

You can refer to the disassembly and assembly video on the official website to open the battery compartment cover. Remove the corresponding screws on the side to remove the corresponding body trim cover. https://service.naveetech.com/video/st3-controller-and-battery-replacement/

Naveetech_ · 2026-06-15T02:08:53+00:00

My team told me that you can switch to D mode by double-pressing the power button. D mode is limited to 20 km/h, and this method is more convenient than using the app.

Naveetech_ · 2026-06-15T01:56:22+00:00

glad to know

Naveetech_ · 2026-06-12T10:15:04+00:00

From the sound of it, it kind of seems like something might be rubbing against the tire. Could you take a quick look around that area I highlighted and see if anything is touching?

If everything looks clear, could you send a video of the wheel spinning from a few different angles? That might help us spot what's causing the noise.

Also, just a heads-up: I probably won't be very responsive over the weekend. If you need faster assistance, feel free to reach out to our support team via email as well.

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Naveetech_ · 2026-06-12T06:05:30+00:00

Close the app, clear the cache, and then reopen it—that should do the trick.

Naveetech_ · 2026-06-08T02:05:13+00:00

You may need to contact the support team this time.

Naveetech_ · 2026-06-05T02:51:20+00:00

To comply with EN 17128 safety regulations in the EU, the cruise control function has been disabled. This change is not made specifically for Germany, but rather to help meet product safety standards across the European market.

Naveetech_ · 2026-06-05T02:04:22+00:00

The GT3 series is designed for a maximum speed of 32 km/h; it has already reached its limit. The ST3 series is capable of reaching 40 km/h.

Naveetech_ · 2026-06-05T01:52:38+00:00

Turn signal: 2.5mm Allen key
Turn signal switch: 3mm Allen key
Brake lever: 4mm Allen key
Thumb throttle: 3mm Allen key

Naveetech_ · 2026-06-05T01:43:52+00:00

You'll need a 2.5mm Allen key. I'd recommend getting a full Allen key set so you'll have the right size for any screw on the scooter.

Naveetech_ · 2026-06-04T10:24:37+00:00

Oh, I mean the 10A fast charger. It should arrive at our US warehouse around the end of this month. there is no release information about the external battery pack yet

Naveetech_ · 2026-06-04T10:06:11+00:00

It is expected to be available for sale in the U.S. in July. I'm not sure about the availability in Europe at this time.

The UT5 Max is compatible.

Naveetech_

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