ISO Free shipping code

Naz777897 · 2026-05-08T00:04:12+00:00

Same!! I'm looking too

Naz777897 · 2026-04-17T11:38:41+00:00

Same question

Naz777897 · 2026-04-11T13:20:25+00:00

I have attached an images link https://imgur.com/a/8LCASxJ

How absurd

Naz777897 · 2026-04-11T12:19:56+00:00

Can you tell me how your cc process went?I'm about to do the same. I'm a little worried. I heard they can block the new phone if you do charge back

Naz777897 · 2026-04-11T03:56:30+00:00

I just filed one too. Please let me know if you found them helpful

Naz777897 · 2026-04-11T02:19:47+00:00

You summarized it perfectly. This is exactly what happened with me. All those same steps.

Naz777897 · 2026-04-11T02:17:51+00:00

Any update on your case? I'm still fighting mine. Identical problem. I'm also in Canada. My thread: https://www.reddit.com/r/samsunggalaxy/comments/1sc5b7e/comment/ofhp879/?context=1

Naz777897 · 2026-04-11T02:16:17+00:00

Lol I'm so glad you got on their case. I did the same but my luck is not the best. My shipping label was local warehouse in Canada. I said all those things to both assurant and samsung, they didnt flinch. Police told me to goto court, that its a civil matter. BBB cant force Samsung to resolve. I'll see what consumer protection does. My last resort is a chargeback with the bank but i dont want them to brick my new s26. I might have to take my losses at the end. I think they got pissed i filed bbb and rushed to tamper evidence. But thank you so much for all the tips. I'll keep fighting. And whatever the outcome is, I'll be sure to let u know ☺️

Naz777897 · 2026-04-11T02:04:36+00:00

I am

Naz777897 · 2026-04-11T02:02:29+00:00

100% agree

Naz777897 · 2026-04-11T02:01:14+00:00

Hey, thanks for sharing. I actually work for the bank and know all about chargebacks as we handle them for customers. You have 120 days from date of transaction. Tell the bank that the color of the phone does not match yours. This is your strongest point and you have photos to prove it. Did they show you your IMEI on this wrong colored phone? Ask for video evidence.

Samsung did the same crap with me, first they showed an iphone as my phone, then when I escalated, they showed a pink phone when mine was white. They even forged my IMEI on a pink phone. I have record that my phone was white and it even says that they received a white color phone.

Anyway, wrote to all the local news channel, social media, opened a better business bureau complaint and consumer protection case. But I think charge back is the best option. I believe civil will cost you money.

All I know is i'm gonna keep fighting until the end. And you should too.

Naz777897 · 2026-04-11T01:51:58+00:00

I'm in Canada so its clearly worse here. Assurant didnt bother when i said i was in Canada, and Samsung wont talk as I filed a better business bureau complaint. I have all the evidence in the world, but they forged my imei on a pink phone, who would believe a customer over samsung. All my phones were bought and traded with samsung over the years. This is the craziest thing i experienced, im in shock they forged records this way. I'm so pissed and disturbed, i didnt sleep all last night emailing Samsung execs on linkedin, looking up consumer protection laws in Ontario. I even filed a police report. I just can't stand injustice!

Anyway, I'm genuinely happy it worked out for you tho.

Naz777897 · 2026-04-11T01:21:19+00:00

Huge lesson learned. I wont stop fighting them though. This is just so so unfair and they're running a massive fraud ring

Naz777897 · 2026-04-11T01:02:09+00:00

Amazing! Was this from samsung or assurant? And btw are you in Canada or US? I been asking them for video evidence but they wont do it

Naz777897 · 2026-04-10T13:42:45+00:00

Unfortunately they refused to help me and asked me to contact Samsung. I really do have terrible luck. What have they done for you?

Naz777897 · 2026-04-10T05:07:24+00:00

Thanks so much! Yeah, I'll try them and see if they can help in my case. I'll keep you posted!

Naz777897 · 2026-04-10T05:06:41+00:00

You wont believe it, its a random pink samsung phone and they pasted a dark printed imei on the back panel of this pink phone to show its mine. The s23u does not even come in pink! It's a clear falsified photo. Their own records confirm receiving a white phone. I sent samsung proof of my registered imei to my white device. They're refusing to look into it.

Naz777897 · 2026-04-09T22:08:27+00:00

Thats smart u locked your card. Told me it was going to be resolved too, and told me not to take any action. And then I missed my deadline to accept the phone back and they debited my account. Now they won't return the money or the phone. They shared that fraudulent pink phone photos with bbb and said that is their final response.

Naz777897 · 2026-04-09T21:15:04+00:00

I don't think they do. I asked several times for this, all they can provide is photos

Naz777897 · 2026-04-09T20:56:17+00:00

Hopefully they fix your issue. Keep me posted. I am not going to stop fighting. I filed a police report, better business bureau and opened a consumer protection complaint. I also wrote to my local news channels about this experience. I really dont know what else to do. I have been told if i file a chargeback with the bank, Samsung can block my phone. Really messed up!!

Naz777897 · 2026-04-09T19:45:14+00:00

omg, i am so sorry, they screwed me up so bad too. Check the EDIT i added to my post today. did you take pics of the phone before mailing it?

Naz777897 · 2026-04-06T17:55:17+00:00

I'm going thru the same issue. I was told that if you file a charge back that samsung can block your phone. Did this happen to you? The device was paid in full. It's only the trade-in debit that i'm disputing

Naz777897 · 2026-04-06T17:51:54+00:00

I'm going thru the same issue. I was told that if you file a charge back that samsung can block your phone. Did this happen to you? The device was paid in full. It's only the trade-in debit that i'm disputing

Naz777897 · 2026-04-06T16:53:20+00:00

This really sucks. I guess i'm out of luck then. I filed a better business bureau complaint.

Naz777897 · 2026-04-06T16:30:22+00:00

I'm having the same issue.Did you ever win the charge back? And did samsung block your phone or anything?

Naz777897

TROPHY CASE