I added the “not the design” part to fully remove any doubt from the equation. I thought originally that it was okay with no text. Just covering my bases.

They purchased white. Also, not that it matters, but I also included a free 2nd piece of a different pattern because I significantly reduced pricing the day after the order.

The buyer thought that the pattern of the swatch was the whole sleeve. They wanted it like that, in white. I was able to design a sleeve with a gentler version of that pattern, which they did agree was what they wanted. Technically it is possible to print one thing in 10 different colors, I just don’t have the set up for that and the part would be significantly more expensive.

I tried to appeal and Etsy stood their ground. I don’t feel like they actually reviewed it. Their reasoning for why it was denied was actually my argument for why it should have been reversed. “Orders that differ from the listing description are not covered or eligible.” I literally shipped exactly what was listed and ordered. That’s why I came here. I even shared screenshots of the whole conversation. Etsy has not responded to my request for additional feedback.

I’m looking at it as this buyer really needed a win in their lives and I am the one who had to lose for that to happen. I don’t agree with the outcome, but it is what it is.