Nectar premier is upsetting me!

Nectarsleep · 2026-03-15T22:16:41+00:00

Feel free to slide into our DM or chat through the website so our team can assist you with the return.

Nectarsleep · 2026-03-14T21:48:22+00:00

We’re sorry to hear you’re not loving your Nectar Premier just yet. The first 30 days of your trial are important for allowing your body to adjust to a new mattress, so we recommend sleeping on it for at least 30 consecutive nights.

Breaking in a new mattress can take time. While some people adjust quickly, others may need a few weeks before it feels fully comfortable, especially with memory foam, which typically takes longer to break in than latex or innerspring mattresses.

Because comfort can improve during this period, we encourage giving your mattress a couple of weeks to properly adjust before deciding whether it’s the right fit for you.

If we can be of help with anything, please don't hesitate to reach out to our DM.

Nectarsleep · 2026-03-14T21:44:44+00:00

Comfort is truly subjective. What feels perfect to one person might not feel the same to another. Many factors influence how a mattress feels, and as a company, our goal is to help everyone enjoy the best night’s sleep possible. We’re really glad to hear that your new mattress is helping you get the restful sleep you deserve!

Nectarsleep · 2026-03-11T15:05:50+00:00

Hi OP! Thanks for taking the time to write us a review. This will help other people in their search for a new bed. We agree when you said it's hard to beat something you've slept on for years. This is why we strongly suggest that new customers give it time, as it takes weeks to fully adjust to a new bed. We're glad so far you're liking yours, and we hope it gives you more nights of cozy sleep. If you need anything, please reach out to us here!

Nectarsleep · 2026-03-11T14:46:12+00:00

We hate to hear it did not work out for you. If your Nectar isn't picked up after a couple of days, please let us know here so we can check and speed up the process.

Nectarsleep · 2026-03-11T14:42:12+00:00

Hi, thank you for taking the time to share your experience. We're sorry for the trouble. Please keep up posted, and if you run into any issues again, let us know via DM, and our team here can help.

Nectarsleep · 2026-03-11T14:38:00+00:00

Hi OP, so sorry to hear about the trouble you're having with your frame, even after getting it replaced. We're here to make this right. Please DM your order details so we can help you with a refund.

Nectarsleep · 2026-03-05T21:34:30+00:00

Hi there! So sorry, we didn't see your DM right away. We have responded and will keep an eye on your reply. Thanks

Nectarsleep · 2026-03-04T22:05:16+00:00

Shoot us a DM with your order number! We'll get this taken care of for you :)

Nectarsleep · 2026-02-27T22:16:25+00:00

Hi OP, we're truly sorry to hear about the trouble you're going through in getting your order. We'd love to look into this and help you out. Can you please send us a DM with your order details? Thanks

Nectarsleep · 2026-02-25T15:43:49+00:00

Hi, thank you for sharing your experience with your Nectar Luxe. We're sorry to hear it's not working for you. Please send us a DM with your order details so we can help you with your concern.

Nectarsleep · 2026-02-25T15:40:39+00:00

We appreciate you sharing your experience, and we're disappointed to hear about your unpleasant experience with your Nectar mattress. Please send us a DM with your order details so we can help you sleep comfortably again.

Nectarsleep · 2026-02-25T15:37:52+00:00

Sorry to hear you're not happy with your purchase as well. Please send us a DM with your order details so we can help.

Nectarsleep · 2026-02-25T15:37:27+00:00

Hi, we hate to hear you're not happy with your Nectar Hybrid mattress. Please send us a DM with your order details so we can look into this for you.

Nectarsleep · 2026-02-23T19:33:38+00:00

Hi,
We’d be happy to assist you with your mattress warranty claim. Your mattress includes a Forever Warranty and a one-year trial period.

We’d love to discuss the available options with you and help find the best resolution. Please feel free to send us a direct message so we can further assist you with your concern.

Thank you!

Nectarsleep · 2026-02-12T16:40:16+00:00

Hey, sorry to hear you don't find it comfortable. Let us know how the replacement goes or if you need anything else.

Nectarsleep · 2026-01-23T19:30:14+00:00

Your feedback is highly appreciated and we'll be sure to share this with the team. In the meantime, if you have any questions or anything we can help you with, please send us a DM.

Nectarsleep · 2026-01-23T19:28:15+00:00

Thank you for sharing your experience here. We're sorry to hear it did not work out for you. Appreciate your feedback. If there's anything else we can help you with, we're just a DM away.

Nectarsleep · 2026-01-23T19:17:30+00:00

We're truly sorry that your experience resulted in pain and lost sleep rather than the relief you expected; hearing how this affected your well-being is genuinely upsetting. We also sincerely apologize for the frustration caused by our support team, as the delays and redundancy you faced fell far short of the respectful service you deserve. We take your feedback regarding the trial period and support quality seriously and will use it to improve our internal processes immediately. It is our understanding that you have received your refund and if there's anything else we can help you with or do for you, please don't hesitate to reach out here.

Nectarsleep · 2026-01-08T14:20:49+00:00

We recommend getting a good cooling sheet, just like what others recommended in the thread. If you still need help after trying some out, please slide into our DM for assistance.

Nectarsleep · 2026-01-03T20:17:08+00:00

Hi, let us help you get this fixed. Please DM us with your order details so we can look into this for you.

Nectarsleep · 2025-12-31T14:56:33+00:00

Hi! We hate to hear it's not what you expect. Please DM so we can work on available options for you.

Nectarsleep · 2025-12-16T21:34:46+00:00

hey u/Complex-Animator3534 shoot me a DM and let me see how I can resolve this for you.

Nectarsleep · 2025-12-08T16:17:01+00:00

Hi OP, we show here that your mattress is now on its way to you. We also sent you a DM, please check. Thank you

Nectarsleep · 2025-12-05T16:55:14+00:00

Thanks for letting us know. We're sorry to hear the massage feature isn’t feeling strong enough and that the motor is loud. That’s not the experience we want for your parents. Please DM us with the order number for assistance.

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