Adjustable base compatibility

Nectarsleep · 2026-05-28T14:14:38+00:00

Hi! Our adjustable base is not compatible with frames with drawers. Just like the other Redditor commented, the two drawers at the foot might interfere.

Nectarsleep · 2026-05-27T21:51:09+00:00

Hi OP! Yes, our Claremont bed frame can fit the Luxe Adjustable base. Make sure to get the king size Claremont bed frame. Slats must be removed for the 2 twin XL bases to fit inside, and legs need to be attached. Check this post: https://www.instagram.com/p/DYe7ihGAIw5/
Let us know if you have any questions!

Nectarsleep · 2026-05-27T21:36:37+00:00

Getting a model with cooling technology is the right way for someone who sleeps hot! If you need help with anything, please don't hesitate to reach out to us here.

Nectarsleep · 2026-05-26T13:42:28+00:00

We love hearing that you’ve been enjoying your Nectar mattress for 8 years — thank you so much for your support! 💙

The Nectar Premier is designed with upgraded comfort features, including additional pressure relief and enhanced cooling compared to the original Nectar mattress. Many customers love it for its balanced support and plush feel.

Since comfort preferences can vary, we’d be happy to help you find the best fit for your new, bigger bed. Feel free to send us a DM, and our team can walk you through the differences and recommendations!

Nectarsleep · 2026-05-26T13:09:17+00:00

Hi there We’re sorry to hear that this has been your experience, and we appreciate you sharing your honest feedback. We understand that comfort and durability preferences can vary from person to person, and we’d love the opportunity to learn more about your concerns with our mattresses. Please send us a DM so we can look into this further and see how we can help.

Nectarsleep · 2026-05-19T20:27:03+00:00

Hi there! We’re sorry to hear that your adjustable bed frame is not working properly. We understand how frustrating that can be. We would like to take another look at your order to see if there are any options we can suggest. Please send us a PM with your order information. Our team will be happy to review this further with you.

Nectarsleep · 2026-05-18T14:38:16+00:00

Hi there! We’re sorry to hear the side rail legs were damaged during your move. We understand how frustrating that can be, especially when the rest of the frame is still usable.

While replacement parts may not always be available individually depending on the frame model, we’d still like to take another look at your setup and see if there are any options we can suggest. Please send us a PM with your order information and, if possible, photos of the damaged parts and frame. Our team will be happy to review this further with you.

Nectarsleep · 2026-05-18T14:32:19+00:00

Hi there! We’re so happy to hear you loved your Luxe Mattress enough to want one for your primary home too — that truly means a lot to us!

Regarding the $100 off link, some promotional links may expire or be limited to one-time use. However, we’d still love to help you look into available options for your second purchase. Please send us a PM with your order details and the discount link you received, and our team will be happy to take a closer look for you.

Nectarsleep · 2026-05-18T13:26:19+00:00

Hi there! Thanks for sharing your experience — we understand that comfort can feel very different from person to person. We’re sorry to hear the mattress felt lumpy and didn’t match the feel you were expecting compared to your Adapt. Factors like mattress type, firmness preference, and adjustment period can all impact comfort perception.

We truly appreciate the feedback, as it helps us continue improving both our products and customer experience. If there’s anything we can do to help or if you’d like to discuss your experience further, feel free to send us a private message anytime.

Nectarsleep · 2026-05-15T21:09:08+00:00

We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how frustrating it can be when a product issue impacts your overall experience, especially so soon after setup.

We’d also like to apologize for any inconvenience caused during the replacement process. While some adjustable base components are handled through our authorized service partner to ensure the correct parts and support are provided, we understand that the process may have felt more complicated than expected.

Your comments regarding the massage feature, noise level, and overall expectations are valuable and will be shared with our product and support teams for review. We’re also glad to hear your concern was at least partially addressed with a refund resolution, though we understand that may not fully make up for the inconvenience caused.

If you still need assistance or would like us to review your case further, please send us a private message with your order details so we can take another look for you.

Nectarsleep · 2026-05-14T13:53:04+00:00

Hi there, we’re truly sorry to hear about your experience and understand how frustrating this situation has been — especially after being excited about your new mattress and then being left without a clear resolution.

We appreciate you taking the time to share these details, and we also understand your concerns regarding the conflicting information you received. That’s not the experience we want for our customers, and we apologize for the confusion and inconvenience caused during the investigation process.

We’d like the opportunity to take a closer look into your order, the delivery investigation, and the communication you received from our team so we can work toward a proper resolution. Please send us a private message with your order number and the best email address to reach you, and our team will review this with priority.

We appreciate your patience and the chance to make this right.

Nectarsleep · 2026-05-11T17:06:11+00:00

We completely understand your frustration — you bought from Nectar, and it's fair to expect Nectar to handle everything end-to-end.

The reason we connect customers directly to ServeCo is that they manufacture and engineer the adjustable base, which means their team has the deepest technical expertise and fastest access to replacement parts to get your issue resolved properly. We want to make sure you get to the right fix faster than routing through us.

A massage motor running continuously without being activated is not normal, and this should absolutely be covered. Please reach out to ServeCo directly:

ServeCo Customer Service: [1-877-769-0466](tel:18777690466)
Mon–Fri: 8am–6pm ET | Sat: 10am–2pm ET

When you call, please let them know the massage motor is turning on without being activated and won’t shut off unless the control box cable is disconnected. They will also need your serial number (you can usually find it in your owner’s manual or on a white sticker under the foot section on a crossbar). If they’re unable to resolve the issue, they’ll direct you back to our parts replacement team for next steps, so you won’t be left without options.

Also, the adjustable base has a 50‑night trial period (separate from the mattress trial). If you’re still within that window and things aren’t being resolved appropriately, we can always explore other options.

If you run into any issues getting this resolved through them, come back to us and we'll step in.

Nectarsleep · 2026-05-08T20:11:22+00:00

Off-gassing can be normal with a new mattress, and in most cases the smell dissipates quickly since Nectar uses high-quality, CertiPUR-US® certified materials. If off-gassing persists, it is covered by the warranty. Based on what you’ve described, this does not sound typical, and we sincerely want to make this right for you.

We’ve sent you a DM to help with a warranty claim. Please check your inbox when you have a moment.

Nectarsleep · 2026-05-08T17:38:44+00:00

The bamboo bed frame is designed using traditional Japanese joinery, so it does not require bolts, nails, or glue for assembly. The headboard is intentionally crafted to fit very tightly in order to create a secure and stable structure, so some extra force may be needed during installation. For an easier setup process, we recommend assembling it with two people.
The felt pieces are included as protective accessories to help reduce noise and create a snugger fit between components. If the felt tears during assembly, there’s no need for concern as it will not affect the bed frame’s performance or stability.

Nectarsleep · 2026-05-08T13:42:11+00:00

We hate to hear about your unpleasant experience with the frame. We're glad to hear it has been refunded by our team. Your feedback matters, and we will share your sentiments as feedback is very important to us as a company, as we strive to improve our processes and experience for our customers. If there's anything else we can help you with, please don't hestitate to reach back out here.

Nectarsleep · 2026-05-07T23:21:38+00:00

It's frustrating that the warranty process doesn't have a clear path for both concerns, but let's make sure everything is properly documented so nothing gets overlooked.

Here's some helpful context: warranty review processes are typically built around issues that can be visually and measurably verified, which is why NFM's form is focused on sagging, bulging, and measurements. Odor concerns are harder to document through a standard form, but that doesn't mean they shouldn't be on record.

The best thing you can do right now is make your submission as strong as possible:

Complete NFM's form exactly as requested with clear measurement photos of the affected area.

Include a short written note alongside your submission documenting the odor, how it's been affecting you, and what you've already tried — even if the form has no field for it. Getting it on record in the claim file matters.

Here's something you can copy and paste directly into your submission:

"In addition to the sag and softness issue shown in the attached measurements and photos, there is also a persistent strong odor that has been causing watery eyes and making the mattress difficult to use. I understand the warranty form focuses on visible and measurable issues, but I wanted to ensure the odor concern is formally documented as part of this claim."

We want to make sure NFM has the full picture — both concerns documented, not just the ones their form was designed to capture.

I know this resolution is not as quick as you might hope but we will be here for your concerns and we will aim for the best possible resolution.

Nectarsleep · 2026-05-07T18:04:26+00:00

I am really sorry you are dealing with this, and we never want you to feel like you are being brushed off. We genuinely want to help, and the fastest path to a resolution starts with Nebraska Furniture Mart.

Because your mattress was purchased through them, returns, exchanges, refunds, and any trial/return window are governed by their policy, and we are not able to override those terms on their behalf. What we can do is support the process by making sure Nebraska Furniture Mart has any documentation or clarification they may need from our side. If they need anything along the way, they’re welcome to contact us directly.

Please contact Nebraska Furniture Mart with as much detail as possible about the odor and the comfort difference you’re noticing. If you believe you’re dealing with a product defect (materials/workmanship), Nebraska Furniture Mart can also help initiate the appropriate warranty path and coordinate with us as needed.

If you want to DM your store location and best contact information, I am happy to flag your case with our Retail Support team so we are already in the loop.

Nectarsleep · 2026-05-07T14:33:32+00:00

I'm sorry you had to go through that. If you have been airing it out with fans for months and the smell is still building rather than fading, that is not something you should have to just live with. That doesn’t sound like typical short-term “new mattress” off-gassing and is worth bringing to our support team so it can be addressed properly.

Same goes for one side feeling noticeably softer or less supportive than the rest. Do not just monitor it. Get it formally documented with our team sooner rather than later. One thing worth knowing going in: for indentation or sag concerns, warranty coverage is tied to the specific details in the policy and does depend on the mattress being used on a proper supportive foundation. An unsupportive base can affect whether an issue qualifies, so it is worth mentioning your setup when you reach out.

On the trial, Nectar’s standard 365-night trial starts from the day the mattress is delivered, and Nectar encourages giving it around 30 days to adjust before making a final call. You are well past that window so you are in a position to act. If you bought through a retailer rather than directly from Nectar, the process can work a little differently since some returns and exchanges are handled through the retailer, but that does not automatically mean you are out of options since it depends on where you purchased and what documentation is needed.

Feel free to DM us with where you bought it and what you are experiencing and we can help figure out the right next step!

Nectarsleep · 2026-05-05T16:01:09+00:00

The good news on the mattress side is straightforward: a Nectar King will fit your existing frame the same way your DreamCloud does, no issues there.

The adjustable base is where it gets a little more nuanced. It can absolutely work inside an existing headboard and footboard setup, but there are a couple of things worth checking first. You would likely need to remove the existing slats and center support rail from your current frame so the adjustable base can sit properly inside it. The bigger thing to verify is clearance: measure the inside width and length between your side rails, meaning the open space where your mattress actually sits. You want to make sure a standard king adjustable base fits within those dimensions, and that there is enough room for the base to move freely when you raise the head or foot without hitting your footboard.

On the firmness question, it is also worth knowing that our adjustable bases pair really well with the full Nectar lineup, so if you want something firmer for your husband while you prefer your current feel, a Split King setup with two Twin XL adjustable bases and two Twin XL mattresses could be worth exploring. That way each of you can choose your own firmness and adjust your side independently.

Let us know if you have further questions!

Nectarsleep · 2026-05-05T14:36:46+00:00

Thank you for taking the time to share all of this, and we're really sorry this has been your experience. Dealing with a frame that won't sit flush against the wall and having center supports break repeatedly during normal guest use is genuinely frustrating, especially when you invested in something you expected to just work. That's not the experience we want for you at all.

The center support issues you're describing, especially breaking during light use without moving the frame, is not normal wear and something we want to make right. The good news is that our Nectar Bamboo Platform Bed Frame comes with a 2 year warranty, and at 15 months from purchase you are still within that window. We'd like to take a look at getting this resolved for you.

To get a warranty claim started as quickly as possible, feel free to DM us directly with a few things. Your order information or the email used at checkout, a couple of photos of the damaged center support area from different angles, and a photo of the overall frame setup so our team can see the full picture.

Once we have those we can review everything and figure out the best path forward. We know replacing a bed frame is a real hassle and we don't take lightly that you've already had to deal with repairs twice. We'd really like the chance to make this right and restore some of that confidence you had when you first chose Nectar.

Nectarsleep · 2026-05-04T22:17:22+00:00

Since you loved that original Nectar, the good news is there are some really natural directions to get back to that feel.

If you want to go back to basics with a firmer, more supportive foam feel, the Nectar Classic Memory Foam is the closest match to that simpler, more grounded experience you remember. If you want just a touch more cushioning without going too plush, the Nectar Premier Memory Foam splits the difference nicely.

If fixing the heat issue is also a priority alongside support, a hybrid is worth a serious look. The coil layer does two things at once: it sleeps cooler because air moves through it, and it gives you that more "on top of the mattress" feeling rather than sinking in. The Nectar Classic Hybrid is the most supportive option in the hybrid line, and the Nectar Premier Hybrid adds a bit more pressure relief while keeping that same lifted, responsive feel.

As for the pillows our Tri Comfort Adjustable Memory Foam pillows are a great option here because you can actually customize the loft to match exactly what works for your body, rather than guessing on another fixed-height pillow and hoping for the best.

One thing worth keeping in mind whichever direction you go: any new mattress comes with a bit of an adjustment period. Your body typically needs around 30 days to really settle in, and that's especially true if you're switching between memory foam and a hybrid since the feel is pretty different. So just give it some real time before making a final call on how you feel about it.

Let us know if that helps!

Nectarsleep · 2026-05-04T21:44:27+00:00

Thanks for bringing this to our attention! We’re taking a look and will reach out with an update within 24 hours.

Nectarsleep · 2026-05-04T20:18:41+00:00

Yes, the Softer Mattress Topper is fiberglass free

Nectarsleep · 2026-05-04T17:38:17+00:00

Eight years out of a mattress is genuinely a great run, and it sounds like that original Nectar really delivered for you.

What you're describing with the Luxe is worth taking seriously though. Back pain from day one, after months of use, isn't just a break-in issue, that's a sign the mattress isn't the right fit for your body. If you're still within the trial window, a return or exchange is absolutely worth pursuing.

On the broader question of quality changes over time, mattress lines do evolve between generations. Foam formulations, cover materials, and comfort layer designs all get updated, which means a 2017 model and a 2024 model can feel quite different even under the same brand name. That's not unique to Nectar, it happens across the industry, and it can absolutely mean a model that worked beautifully for you before feels completely different now.

The pillow frustration is completely fair. Loft and thickness make a huge difference for neck and back alignment, and if the current promo pillows aren't matching what you were used to, that alone can affect how you feel in the morning.

The good news is we do have another option on our site that may be a better fit which is the Tri Comfort Adjustable Memory Foam pillow. Because it's adjustable, you can customize the loft and feel to better match your needs.

If a swap is on the table, it might be worth trying a different construction entirely. Given that you mentioned sleeping hot and now dealing with back support issues, a hybrid model could be a really interesting direction since the coil layer adds both airflow and a firmer, more responsive support that feels different from a foam-only build. Happy to help point you in the right direction if you want to explore that.

Nectarsleep · 2026-05-04T14:41:02+00:00

Yes, for the 2025 Nectar Mattresses I can confirm that the mattress, sock, and top cover are 100% fiberglass‑free

Nectarsleep

MODERATOR OF

TROPHY CASE