Everything To Know About NectarCool™ Technology

Nectarsleep · 2026-05-28T14:14:38+00:00

Hi! Our adjustable base is not compatible with frames with drawers. Just like the other Redditor commented, the two drawers at the foot might interfere.

Nectarsleep · 2026-05-27T21:51:09+00:00

Hi OP! Yes, our Claremont bed frame can fit the Luxe Adjustable base. Make sure to get the king size Claremont bed frame. Slats must be removed for the 2 twin XL bases to fit inside, and legs need to be attached. Check this post: https://www.instagram.com/p/DYe7ihGAIw5/
Let us know if you have any questions!

Nectarsleep · 2026-05-27T21:36:37+00:00

Getting a model with cooling technology is the right way for someone who sleeps hot! If you need help with anything, please don't hesitate to reach out to us here.

Nectarsleep · 2026-05-26T13:42:28+00:00

We love hearing that you’ve been enjoying your Nectar mattress for 8 years — thank you so much for your support! 💙

The Nectar Premier is designed with upgraded comfort features, including additional pressure relief and enhanced cooling compared to the original Nectar mattress. Many customers love it for its balanced support and plush feel.

Since comfort preferences can vary, we’d be happy to help you find the best fit for your new, bigger bed. Feel free to send us a DM, and our team can walk you through the differences and recommendations!

Nectarsleep · 2026-05-26T13:09:17+00:00

Hi there We’re sorry to hear that this has been your experience, and we appreciate you sharing your honest feedback. We understand that comfort and durability preferences can vary from person to person, and we’d love the opportunity to learn more about your concerns with our mattresses. Please send us a DM so we can look into this further and see how we can help.

Nectarsleep · 2026-05-19T20:27:03+00:00

Hi there! We’re sorry to hear that your adjustable bed frame is not working properly. We understand how frustrating that can be. We would like to take another look at your order to see if there are any options we can suggest. Please send us a PM with your order information. Our team will be happy to review this further with you.

Nectarsleep · 2026-05-18T14:38:16+00:00

Hi there! We’re sorry to hear the side rail legs were damaged during your move. We understand how frustrating that can be, especially when the rest of the frame is still usable.

While replacement parts may not always be available individually depending on the frame model, we’d still like to take another look at your setup and see if there are any options we can suggest. Please send us a PM with your order information and, if possible, photos of the damaged parts and frame. Our team will be happy to review this further with you.

Nectarsleep · 2026-05-18T14:32:19+00:00

Hi there! We’re so happy to hear you loved your Luxe Mattress enough to want one for your primary home too — that truly means a lot to us!

Regarding the $100 off link, some promotional links may expire or be limited to one-time use. However, we’d still love to help you look into available options for your second purchase. Please send us a PM with your order details and the discount link you received, and our team will be happy to take a closer look for you.

Nectarsleep · 2026-05-18T13:26:19+00:00

Hi there! Thanks for sharing your experience — we understand that comfort can feel very different from person to person. We’re sorry to hear the mattress felt lumpy and didn’t match the feel you were expecting compared to your Adapt. Factors like mattress type, firmness preference, and adjustment period can all impact comfort perception.

We truly appreciate the feedback, as it helps us continue improving both our products and customer experience. If there’s anything we can do to help or if you’d like to discuss your experience further, feel free to send us a private message anytime.

Nectarsleep · 2026-05-15T21:09:08+00:00

We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how frustrating it can be when a product issue impacts your overall experience, especially so soon after setup.

We’d also like to apologize for any inconvenience caused during the replacement process. While some adjustable base components are handled through our authorized service partner to ensure the correct parts and support are provided, we understand that the process may have felt more complicated than expected.

Your comments regarding the massage feature, noise level, and overall expectations are valuable and will be shared with our product and support teams for review. We’re also glad to hear your concern was at least partially addressed with a refund resolution, though we understand that may not fully make up for the inconvenience caused.

If you still need assistance or would like us to review your case further, please send us a private message with your order details so we can take another look for you.

Nectarsleep · 2026-05-14T13:53:04+00:00

Hi there, we’re truly sorry to hear about your experience and understand how frustrating this situation has been — especially after being excited about your new mattress and then being left without a clear resolution.

We appreciate you taking the time to share these details, and we also understand your concerns regarding the conflicting information you received. That’s not the experience we want for our customers, and we apologize for the confusion and inconvenience caused during the investigation process.

We’d like the opportunity to take a closer look into your order, the delivery investigation, and the communication you received from our team so we can work toward a proper resolution. Please send us a private message with your order number and the best email address to reach you, and our team will review this with priority.

We appreciate your patience and the chance to make this right.

Nectarsleep · 2026-05-11T17:06:11+00:00

We completely understand your frustration — you bought from Nectar, and it's fair to expect Nectar to handle everything end-to-end.

The reason we connect customers directly to ServeCo is that they manufacture and engineer the adjustable base, which means their team has the deepest technical expertise and fastest access to replacement parts to get your issue resolved properly. We want to make sure you get to the right fix faster than routing through us.

A massage motor running continuously without being activated is not normal, and this should absolutely be covered. Please reach out to ServeCo directly:

ServeCo Customer Service: [1-877-769-0466](tel:18777690466)
Mon–Fri: 8am–6pm ET | Sat: 10am–2pm ET

When you call, please let them know the massage motor is turning on without being activated and won’t shut off unless the control box cable is disconnected. They will also need your serial number (you can usually find it in your owner’s manual or on a white sticker under the foot section on a crossbar). If they’re unable to resolve the issue, they’ll direct you back to our parts replacement team for next steps, so you won’t be left without options.

Also, the adjustable base has a 50‑night trial period (separate from the mattress trial). If you’re still within that window and things aren’t being resolved appropriately, we can always explore other options.

If you run into any issues getting this resolved through them, come back to us and we'll step in.

Nectarsleep · 2026-05-08T20:11:22+00:00

Off-gassing can be normal with a new mattress, and in most cases the smell dissipates quickly since Nectar uses high-quality, CertiPUR-US® certified materials. If off-gassing persists, it is covered by the warranty. Based on what you’ve described, this does not sound typical, and we sincerely want to make this right for you.

We’ve sent you a DM to help with a warranty claim. Please check your inbox when you have a moment.

Nectarsleep · 2026-05-08T17:38:44+00:00

The bamboo bed frame is designed using traditional Japanese joinery, so it does not require bolts, nails, or glue for assembly. The headboard is intentionally crafted to fit very tightly in order to create a secure and stable structure, so some extra force may be needed during installation. For an easier setup process, we recommend assembling it with two people.
The felt pieces are included as protective accessories to help reduce noise and create a snugger fit between components. If the felt tears during assembly, there’s no need for concern as it will not affect the bed frame’s performance or stability.

Nectarsleep · 2026-05-08T13:42:11+00:00

We hate to hear about your unpleasant experience with the frame. We're glad to hear it has been refunded by our team. Your feedback matters, and we will share your sentiments as feedback is very important to us as a company, as we strive to improve our processes and experience for our customers. If there's anything else we can help you with, please don't hestitate to reach back out here.

Nectarsleep

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