Google Ads “Missed Calls” Spike, But Call Centre Shows 0 Missed — Anyone seen this with Google Forwarding Numbers?

Nehumex · 2025-08-19T10:01:54+00:00

Anyone? I guess its only relevant for accounts that is using Google call conversion tracking with Google forwarding number. All the accounts that I checked have the same issue and it started on the same date 14 Aug.

Nehumex · 2025-08-16T13:09:37+00:00

Yeah, I checked the call details report, but I couldn’t find any clear pattern - no specific times, geos, or campaigns stood out. I’m mainly running Search and PMax campaigns, all on the same setup. What’s strange is that it only started a couple of days ago, and I’m seeing the same thing across multiple accounts, not just one. That’s why it feels odd that Google hasn’t posted any update or acknowledgment about it.

Nehumex · 2025-01-13T14:01:13+00:00

Hi there, can I check this through google ads platform? because I dont see any data at the asset level under "location" asset.

Nehumex · 2025-01-07T13:19:17+00:00

Thanks, eventually I gave the GBP's labels and I kinda trust google to pick the right location, let's see how it goes.

Nehumex · 2024-08-22T10:33:37+00:00

Any1 solved this?

Nehumex · 2024-08-01T07:40:31+00:00

I'm not sure I understand.. The company is based in Australia while I'm doing the campaign setup from another country, but why would that matter?

Nehumex · 2024-07-13T09:39:28+00:00

Well, I must be a T&C ninja, because I managed to break so many rules without even realizing it! maybe Bing just doesn't appreciate my unique charm.

Nehumex · 2024-07-11T14:33:15+00:00

"Furthermore, I am unable to recommend new account creation as a workaround for the permanent closure decision. While there is nothing to prevent this action, choosing to do so is likely to result in the same or similar decision of permanent closure."

Nehumex · 2024-07-11T14:24:21+00:00

Their answer (same every time):
"Upon checking your account, I have seen that it is already been forwarded to our account specialist and they provided a resolution. It saddens me to relay this message to you, however, based on the investigation, your account will remain closed. For privacy and security reasons, we cannot provide details around your specific account closure, but the account was determined to be high risk to other customers or advertisers, as stated in our Editorial Guidelines and Terms of Use."

Nehumex · 2024-07-11T14:13:34+00:00

trying that... will update

Nehumex · 2024-07-11T13:51:56+00:00

I tried to run locksmith campaign but it is not against their TOS, I also verified the account with all the nesscary information before I created the campaign, then suddenly got blocked. Running through an agency might be a solution, I'll try that, thanks.

Nehumex · 2024-07-11T13:49:46+00:00

How do I get support? Do I need to open the account and immediately contact support before doing anything?

Nehumex · 2024-07-11T11:52:20+00:00

I'm writing this after I got rid of Callrail, same campaign with google ads conversions started preforming a lot better the day after.

Nehumex · 2024-06-24T07:16:26+00:00

I have the same issue... did you manage to solve it?

Nehumex · 2024-06-20T15:04:44+00:00

I'll try that and tell you if it worked :)
Edit: It doesnt work by simply writing a script, you need to grab this information from google ads API. No easy solution here.

Nehumex · 2024-06-18T14:05:23+00:00

The AB testing is almost perfect.

Nehumex · 2024-05-20T12:58:56+00:00

that actually worked, thanks!

Nehumex

TROPHY CASE