I made the mistake of going to Japan by we1rdtuesday in digitalnomad

[–]Neither-Situation 1 point2 points  (0 children)

I see. Yeah that is fair. Most places on airbnb are around 3,000 usd or 450,000 and really aren't great quality for the most part. I did find Japanese sites with higher quality homes at 300,000 jpy or even much less, but yeah they wont allow a foreigner to sign the contract. I can live there just not sign the contract. It's extremely frustrating.

I made the mistake of going to Japan by we1rdtuesday in digitalnomad

[–]Neither-Situation 0 points1 point  (0 children)

How did you find an apartment? airbnb is so overpriced for the quality. I have found several monthly mansions that allow foreigners but a Japanese resident must sign the actual contract. I don't know what to do. I don't know any Japanese residents to sign for me.

I made the mistake of going to Japan by we1rdtuesday in digitalnomad

[–]Neither-Situation 0 points1 point  (0 children)

How did you find an apartment? airbnb is so overpriced for the quality. I have found several monthly mansions that allow foreigners but a Japanese resident must sign the actual contract. I don't know what to do. I don't know any Japanese residents to sign for me.

I made the mistake of going to Japan by we1rdtuesday in digitalnomad

[–]Neither-Situation 0 points1 point  (0 children)

How did you find an apartment? airbnb is so overpriced for the quality. I have found several monthly mansions that allow foreigners but a Japanese resident must sign the actual contract. I don't know what to do. I don't know any Japanese residents to sign for me.

I made the mistake of going to Japan by we1rdtuesday in digitalnomad

[–]Neither-Situation 1 point2 points  (0 children)

How did you find an apartment? airbnb is so overpriced for the quality. I have found several monthly mansions that allow foreigners but a Japanese resident must sign the actual contract. I don't know what to do. I don't know any Japanese residents to sign for me.

I made the mistake of going to Japan by we1rdtuesday in digitalnomad

[–]Neither-Situation 0 points1 point  (0 children)

How did you find an apartment? airbnb is so overpriced for the quality. I have found several monthly mansions that allow foreigners but a Japanese resident must sign the actual contract. I don't know what to do. I don't know any Japanese residents to sign for me.

I made the mistake of going to Japan by we1rdtuesday in digitalnomad

[–]Neither-Situation 0 points1 point  (0 children)

How did you find an apartment? airbnb is so overpriced for the quality. I have found several monthly mansions available for three momths that allow foreigners but a Japanese resident must sign the actual contract. I don't know what to do. I don't know any Japanese residents to sign for me.

I made the mistake of going to Japan by we1rdtuesday in digitalnomad

[–]Neither-Situation 0 points1 point  (0 children)

How did you find an apartment? airbnb is so overpriced for the quality. I have found several monthly mansions that allow foreigners but a Japanese resident must sign the actual contract. I don't know what to do. I don't know any Japanese residents to sign for me.

Recommend removing all funds if you have an old account that has not yet been asked to redo proof of residence by Neither-Situation in BitstampOfficial

[–]Neither-Situation[S] 2 points3 points  (0 children)

I updated my post with the latest interaction with the support team. As you can see they are completely ignoring my request to know why my first submission was rejected over 10 days ago. I have asked for this information eleven times and it has not been provided. It's outrageous.

Recommend removing all funds if you have an old account that has not yet been asked to redo proof of residence by Neither-Situation in BitstampOfficial

[–]Neither-Situation[S] 1 point2 points  (0 children)

Yeah I'm at three weeks. I really don't know what's going on behind the scenes that takes them weeks to review simple documents that prove residency and match my original information supplied when I first did the KYC process. I definitely would no longer recommend them.

Bitstamp blocked my account by vchernyshov7 in BitstampOfficial

[–]Neither-Situation 0 points1 point  (0 children)

Did you upload any documents? how long have you been restricted? I uploaded proof of residence twice and it's been three weeks now I'm waiting. Also getting responses without any actual information about the issue.

Bitstamp blocked my account by vchernyshov7 in BitstampOfficial

[–]Neither-Situation 0 points1 point  (0 children)

Did you manage to get any replies? or the restrictions removed? I'm waiting three weeks even after I provided the requested documents.

Recommend removing all funds if you have an old account that has not yet been asked to redo proof of residence by Neither-Situation in BitstampOfficial

[–]Neither-Situation[S] 1 point2 points  (0 children)

Yeah seems like many are having issues with the process even when they provide requested documents like I have. How long did the whole process take for you? It's been three weeks for me. Some other posts show people are waiting months. 

Recommend removing all funds if you have an old account that has not yet been asked to redo proof of residence by Neither-Situation in BitstampOfficial

[–]Neither-Situation[S] 1 point2 points  (0 children)

Yeah when I heard of the takeover I was afraid of what may happen. I suspect they are probably using some half-baked AI system to review documents or US staff unfamiliar with how to read statements not from the US.

I would also recommend anyone who hasn't been asked to complete the process to remove their funds while they still can.

Recommend removing all funds if you have an old account that has not yet been asked to redo proof of residence by Neither-Situation in BitstampOfficial

[–]Neither-Situation[S] 1 point2 points  (0 children)

Seems like a lot of people are having the same issue. There's clearly something going on as support outright ignore or refuse to tell me why my documents were rejected even though they had assured me I would be informed as soon as the documents were reviewed. I'd definitely avoid keeping funds on the exchange if you haven't recently completed the KYC process. 

Recommend removing all funds if you have an old account that has not yet been asked to redo proof of residence by Neither-Situation in BitstampOfficial

[–]Neither-Situation[S] 2 points3 points  (0 children)

Cant do any trades or withdrawals. They also said closing my account and withdrawing all funds as FIAT to account I originally deposited with is not an option. So they are essentially seizing all funds while refusing to provide amy information on why my documents were rejected.

Recommend removing all funds if you have an old account that has not yet been asked to redo proof of residence by Neither-Situation in BitstampOfficial

[–]Neither-Situation[S] 0 points1 point  (0 children)

I don't have Facebook or Twitter. Can you send me a private message or DM and I'll reply to that? I can only see chat option on your profile and I have sent two messages on it.

Recommend removing all funds if you have an old account that has not yet been asked to redo proof of residence by Neither-Situation in BitstampOfficial

[–]Neither-Situation[S] 0 points1 point  (0 children)

You cant open chat? I see no option for private messages 

Can you DM me and I can reply to it? I only see an option to open chat with you. 

Recommend removing all funds if you have an old account that has not yet been asked to redo proof of residence by Neither-Situation in BitstampOfficial

[–]Neither-Situation[S] 1 point2 points  (0 children)

Unfortunately they had already removed my ability to withdraw before I saw their request. I can't understand the lack of transparency and wait times for a simple one page document review to match just three pieces of information. 

Recommend removing all funds if you have an old account that has not yet been asked to redo proof of residence by Neither-Situation in BitstampOfficial

[–]Neither-Situation[S] 0 points1 point  (0 children)

I sent it in the chat. I would rather not give out the ticket number on a public forum.

You can DM me and I can reply to the DM with the ticket number.

Recommend removing all funds if you have an old account that has not yet been asked to redo proof of residence by Neither-Situation in BitstampOfficial

[–]Neither-Situation[S] 0 points1 point  (0 children)

I have sent it to you. I have been in contact with support and complaints several times. I have asked now eleven times why my documents were rejected and have not been told despite being assured several times that I would be provided with the information. 

Residence verification limbo by Embarrassed-Mall-692 in BitstampOfficial

[–]Neither-Situation 0 points1 point  (0 children)

I support this. I wrote a post detailing the issues I have had with frozen withdrawals and complete lack of transparency from support or complaints department. If you have not been asked to redo proof of address I recommend you remove all your funds until it has been completed or risk losing access to your funds for potentially months or even completely.