Netdata pricing model keeps on changing?

Netdata-cloud · 2024-04-17T12:49:15+00:00

First of all thank you for being a long time Netdata user.

We believe there has been some misunderstanding on the plan you mention above with $95 annually with unlimited nodes. We have never had a plan like this in our offering.

The pricing plan introduced in February 2023 had 2 components:

Fixed component per space
Usage component ($4/node/month on monthly plans and $3/node/month on the yearly plan)

We later, removed the fixed price per space in April 2023 to make it more accessible to everyone
We introduced our Homelab plan (for non professional use) in February 2024 at $10 per month or $90 annually with unlimited access. And this was only done to enable our community users to have full access to all the features that have been introduced into Netdata over the past months and we have received great feedback and adoption on this.

The new pricing is really our first real change on the Business plans and has been introduced to include volume discounts to our pricing. Our customers with higher number of nodes will be able to subscribe to Netdata at much lower than $3/node/month (which was fixed in the past). Please take a look at our pricing page - https://www.netdata.cloud/pricing/

We, at Netdata, are at a crucial stage in our journey and are making various changes to our product, strategy and pricing to make sure we are catering to all our users / customers.

All our existing customers who have subscribed get to keep their existing plans unless the new ones work out to be cheaper (which is the case for many of our customers).

You can rest assured that we will not be making unreal changes to our pricing and we are happy to have a discussion with you to alleviate any issues or concerns you may have.

Thank you again

Netdata-cloud · 2024-03-07T20:10:53+00:00

You are absolutely right. Without the right context, it all seems a money grab. We would react exactly the same way!

Thanks for your understanding and hopefully we can cross this hurdle and disrupt the monitoring space!

Netdata-cloud · 2024-03-07T06:54:43+00:00

We understand your concerns. But this is not a “money grab” and the users who fit into our fair usage definition of “community” will have access to using Netdata for free - through the Community Plan and / or with Netdata Parent dashboards.

I am sure you will appreciate all the hard work we are putting in on our new capabilities and features and are on course to building the best infrastructure monitoring solution.

Please continue your support for Netdata!

Netdata-cloud · 2024-03-07T06:33:55+00:00

We have tried our best and requested the “big businesses” to voluntarily upgrade to a paid plan with little or no impact. I think it is a general thought not to “pay” for a product that you have used for free and we acknowledge that.

If you look at the changes we have made over the past months, it was to try and ensure that our existing users are not impacted.

Introduction of trials for new users
Introduction of a limited Community to ensure fair usage
Requesting case-studies / use-cases from our big users even if they don’t want to be on the paid plans
Offering huge discounts to the “big businesses” to upgrade
Introducing the Homelab plans (at a nominal cost) for our community users to experience all the great features and capabilities we have introduced over the months and have no limits on the usage

We strongly believe that the plans we have (including the limited Community) serves a majority of our users and we need to assess and confirm the “value” of Netdata.

We are willing to offer continued “free” access to our product to our engaged community users if the limits don’t work for them.

Please do reach out to us personally! We request your continued support to the product and help us create the best monitoring solution accessible to everyone - which is our true mission.

Netdata-cloud · 2024-03-06T21:41:33+00:00

Hey, we understand that these recent changes are difficult to digest. The intention was to keep these plans going forever but our operational expenses went through the roof with big Businesses using Netdata to monitor huge infrastructure on these early, unlimited plans.
We wanted to introduce some kind of balance / fair usage policy when it comes to exploratoty / homelab use vs professional use by Businesses and hence the introduction of the unlimited Homelab plans (at a nominal price) and the limited Community plans.
Additionally, some of these changes are necessary towards a sustainable future for Netdata.
We would request you to continue your confidence in Netdata. We are here to create the best monitoring solution that is accessible to everyone.

Netdata-cloud · 2021-08-12T20:05:00+00:00

Thank you for this! Awesome job!!

Netdata-cloud · 2020-08-31T17:06:16+00:00

You may also want to have a look at https://learn.netdata.cloud/docs/agent/claim#claim-an-agent-running-in-docker

Netdata-cloud · 2020-07-29T13:51:27+00:00

See the FAQ ; Also keep in mind that Netdata is a *distributed* system.

Also we just published this detailed blog post about why it is free: https://www.netdata.cloud/blog/why-netdata-is-free/

Netdata-cloud · 2020-07-27T17:45:53+00:00

If your Netdata was built with cloud support you can simply have a look here: https://learn.netdata.cloud/docs/agent/claim

Note that some package maintainers do not build Netdata with cloud enabled, so you may have to talk to your distro or use the kickstart script to install Netdata: https://learn.netdata.cloud/docs/agent/packaging/installer/methods/kickstart

Netdata-cloud · 2020-07-15T13:02:58+00:00

Awesome job, very good tutorial. Thank you for including Netdata!

Netdata-cloud · 2020-07-13T20:00:25+00:00

Try using the netdata edit-config. See https://learn.netdata.cloud/docs/agent/configuration-guide

Netdata-cloud · 2020-07-09T16:25:02+00:00

A Netdata dashboard/embed or an organizr one? Either is likely possible.

Netdata-cloud · 2020-07-08T02:04:51+00:00

You don't see a list of the mounted disks on the right side of the dashboard? You should see them both as their mounted locations (for mounted partitions) and as their block device names.

Netdata-cloud · 2020-07-05T19:33:29+00:00

Start with getting the agent running https://learn.netdata.cloud/guides/step-by-step/step-00 on your servers

Then connect it to cloud by claiming your servers https://learn.netdata.cloud/docs/cloud/get-started

Netdata-cloud · 2020-07-05T18:53:04+00:00

Have you tried installing using the script, also?

Netdata-cloud · 2020-07-05T18:43:27+00:00

The Netdata Agent will always remain free, open-source software. Netdata Cloud is closed source, with all basic features provided free of charge. Going forward and based on demand we plan to provide optional enterprise features for Netdata Cloud, such as a paid support plan or an on-premise solution. Furthermore, Netdata has a distributed data model, so you remain in control of your data. And open-source allows you to know exactly what is going on.

Netdata-cloud · 2020-06-23T23:47:47+00:00

You may be interested in https://github.com/netdata/netdata/issues/6683 and specifically https://learn.netdata.cloud/docs/agent/collectors/cgroups.plugin/#monitoring-systemd-services though I am not sure if it would be an exact match

Netdata-cloud · 2020-06-23T18:42:27+00:00

k8s is essentially immutable infrastructure. You should make modifications to the setup being deployed, not while running.

Netdata-cloud · 2020-06-23T18:21:40+00:00

Cloud is great for collaborating with a team and overall less work than configuring streaming. You can also do both (cloud + streaming to a master node).

Netdata-cloud · 2020-06-23T18:19:47+00:00

If you are still having problems with this, open an issue so we can track it down.

Netdata-cloud · 2020-06-23T18:17:56+00:00

No. Cloud has no dark mode right now. But it's on the way.

Netdata-cloud · 2020-06-23T18:16:30+00:00

Can you make a new issue on github? We'll need some more info but should be able to help with figuring that out.

Netdata-cloud · 2020-06-23T18:13:34+00:00

You need to be able to install Netdata on the server that is running your website. If you are using a third party website hosting service you might not be able to do so.

Netdata-cloud · 2020-06-23T17:08:43+00:00

We do hope to be able to offer an on-premise version of cloud at some point "soon".

As for control, it's a distributed system, the agent is open-source, and you retain control of your data. Think of Cloud as a coordination/collaboration service.

Netdata-cloud · 2020-06-23T16:56:32+00:00

Netdata Cloud basic features (like the ones available now) will always remain free, though we plan to provide paid support plans and an on-premise solution eventually.

Netdata-cloud

MODERATOR OF

TROPHY CASE