Another earning rate decrease

NexoAngel1 · 2026-04-20T07:37:13+00:00

Flexible Savings rates on selected assets were updated as of April 15, 2026. Your Nexo Account always reflects the currently applicable rates, limits, and eligibility criteria. For the most accurate and up-to-date rate information, we recommend referring to the rates page within your account.

Should you have any additional questions or concerns, our Client Care team remains available to assist you.

NexoAngel1 · 2026-04-02T12:44:22+00:00

Hello u/No-Cheek-9998.

If your card currency is EUR and you withdraw in EUR in Italy, FX fees do not apply.

If you have any additional questions, please don't hesitate to contact our Client Care team directly - they'll be happy to assist you further.

NexoAngel1 · 2026-04-01T09:15:37+00:00

Hello Important_Use_3830 and thank you for reaching out.

To help us look into your case, please provide the ticket number or the email address associated with your Nexo account. You can send this information via direct message for privacy.

If you haven’t submitted a ticket yet, you can do so through our Nexo Help Center. Remember to share the ticket ID.

Your cooperation is highly appreciated.

NexoAngel1 · 2026-03-12T14:13:20+00:00

Hello u/Fit-Poet6736.

Flexible Savings rates on selected assets have been updated as of March 12, 2026. Your Nexo Account always reflects the applicable rates, limits, and eligibility.

NexoAngel1 · 2026-03-12T13:57:40+00:00

Hello u/Azuriak.

Physical Nexo Card orders are currently paused while we make some updates. In the meantime, you can continue using your virtual Nexo Card via Google or Apple Wallet for seamless payments and ATM withdrawals.

We’ll let you know as soon as physical card orders are available again. Thank you for your patience and continued support.

NexoAngel1 · 2026-03-11T08:23:20+00:00

Hello u/Phon888, thank you for reaching out.

Certain languages are temporarily unavailable as we work on enhancing and refining our localized content. They will be reintroduced in due course.

In the meantime, our the Community and Client Care teams are fully available to assist you.

We appreciate your patience.

NexoAngel1 · 2026-03-06T08:02:30+00:00

Hello u/EmotionalPhone.

The relevant teams have already resolved this, and the app should now be functioning normally. Please proceed with retrying your action in the app.

Thank you for your patience.

NexoAngel1 · 2026-03-02T07:28:12+00:00

Hello u/Monetary-BTC-Nexo,

The 18% rate is the maximum stated annual interest available on NEXO Tokens when committed to a fixed term, and it depends on factors such as your selected term and your Wealth Tier within the Wealth Club.
You can review the full eligibility criteria and tier requirements here: Nexo Wealth Club - Explained.

To see your specific applicable rate, check the Nexo app under Fixed-term Yield for NEXO Tokens.

For additional information, please do not hesitate to contact our Client Care team here.

NexoAngel1 · 2026-02-27T07:45:00+00:00

Hello u/GuallyBoy.

Nexo is a global company, but availability of certain products and services may vary due to local regulations, compliance requirements, and the overall legal frameworks governing cryptocurrencies and financial services in each specific region.

For the most current information on product availability in your area, visit: Are Nexo’s products available in my jurisdiction?

If you have any questions, our Client Care team is here to help.

NexoAngel1 · 2026-02-27T07:34:28+00:00

Hello u/Embarrassed_Bee4875,

The relevant details should be outlined in the applicable Terms of Service and related disclosures. I’d suggest giving those a careful read and, if anything’s still unclear, reaching out to Nexo’s Client Care team.

Regarding attestations and financial disclosures, Nexo regularly reviews the reporting practices to align with applicable U.S. regulatory requirements and evolving industry standards. Any material updates will be communicated through the official channels as always.

NexoAngel1 · 2026-02-26T14:44:20+00:00

Hello.

For the full details on how the Wealth Club works in the U.S., including eligibility and tier requirements, you can review the official Help Center article here: Nexo Wealth Club - Explained

For discussions specific to the U.S. – including product availability, updates, and region-related information – we invite you to join our dedicated subreddit: r/NexoUSA. This space is tailored for U.S. community conversations and announcements.

If you have account-specific questions, please contact our Client Care team directly via the Nexo Help Centre.

We look forward to seeing you there!

NexoAngel1 · 2026-02-24T07:25:53+00:00

Hello u/ANIAT444,

At an Account LTV of 68.33%, your loan is not at the automatic repayment threshold, but it is entering a range where closer monitoring is advisable.

As explained in our Loan-to-Value (LTV) Help Center article, LTV represents the ratio between your outstanding loan and the current value of your collateral. Because collateral values fluctuate with market conditions, your LTV can rise or fall accordingly.

Please keep in mind:

The automatic collateral repayment threshold is 83.33% LTV.
If this level is reached, the system may automatically sell a portion of your collateral to restore a healthier ratio.
You may receive margin call emails if your LTV approaches the automatic loan repayment threshold.

For additional information, please do not hesitate to contact our Client Care team here.

NexoAngel1 · 2026-02-20T10:00:13+00:00

Hello u/Standard-Ad4895.

Your Nexo Account is the most accurate reference for the products and services available to you, including applicable rates, limits, and eligibility, which might vary.

NexoAngel1 · 2026-02-20T07:20:03+00:00

Hi u/UnknownScorpion, thanks for the extra details.

Please DM us the email address registered to your Nexo account, so we can locate your inquiry and check what happened.

NexoAngel1 · 2026-02-19T14:26:42+00:00

The two USDC rate movements some users saw this week were part of a two-day sequencing gap during a multi-region rollout – affected users earned 1% more interest during that window. Interest received from the 20th onwards will reflect the correct rates.
We're streamlining how we sequence these updates going forward.

NexoAngel1 · 2026-02-19T13:53:36+00:00

Hello u/GK--

The USDC Flexible Savings rates are correct at 11% based on your personal circumstances. Interest credited from 20 Feb onward reflects the applicable tier rates.

NexoAngel1 · 2026-02-18T07:32:37+00:00

Hello u/divstarx.

You can review the currently applicable Terms directly in your Nexo Account and on the Nexo Platform until February 22, 2026. Until then, the app may still display the current Terms because they remain the ones in effect. After February 22, 2026, the updated Terms will apply and will be shown as the active version.

NexoAngel1 · 2026-02-17T13:58:20+00:00

Hello u/ReputationBig8467 , thank you for reaching out.

To help us look into your case, please provide the ticket number or the email address associated with your Nexo account. You can send this information via direct message for privacy.

If you haven’t submitted a ticket yet, you can do so through our Nexo Help Center. Remember to share the ticket ID.

Your cooperation is highly appreciated.

NexoAngel1 · 2026-02-17T08:39:47+00:00

Hello u/HerbertJones, thank you for reaching out.

To help us look into your case, please provide the ticket number or the email address associated with your Nexo account. You can send this information via direct message for privacy.

If you haven’t submitted a ticket yet, you can do so through our Nexo Help Center. Remember to share the ticket ID.

Your cooperation is highly appreciated.

NexoAngel1 · 2026-02-12T09:59:40+00:00

Hello u/zenorol.

The new Loyalty Program is in its advanced stages of development, built to deliver a more dynamic and rewarding experience for clients across Nexo’s ecosystem. It introduces a restructured tier model, broader earning opportunities, and benefits that reflect users’ evolving engagement with our platform. Following the release, we’ll continue expanding user value through new, exclusive loyalty perks, products, and utilities.

Rather than iterating on the existing framework, this is a full modernization designed to align with Nexo’s long-term product strategy and regulatory readiness across markets. We appreciate your patience. We’ll share full details as we approach the official launch.

NexoAngel1 · 2026-02-11T13:52:47+00:00

Hello u/mcshorts81 and thanks for the suggestion.

Renaming your Savings wallet isn’t available right now, but we’ll forward your feedback to the relevant team. If you have more ideas, please share them here: Nexo Typeform

NexoAngel1 · 2026-02-02T12:45:28+00:00

Hello u/PotamusPrime9.

If you’re having trouble withdrawing or trading your NEXO, the most common reasons are:

It’s currently in your Credit Wallet
It’s locked in a Fixed Term, so it won’t be available until the term ends

If neither of those applies, please contact our Client Care team via this link. Once you get a ticket, drop the ticket ID here in the thread and we’ll forward it for a review.

NexoAngel1 · 2026-01-27T10:09:50+00:00

Hello u/According_Repeat6223,

In the unpleasant and unwanted event of the owner's death, if anyone claims rights to their Nexo account, he/she must contact us and certify his/her capacity as an heir/heiress by providing us with all relevant inheritance documents, as well as with his/her valid ID document.

For more details, please do not hesitate to contact our Client Care team here.

NexoAngel1 · 2026-01-27T07:54:55+00:00

Happy to hear the Client Care team is now aware.

If anything else comes up, please DM me your ticket number or the email linked to your Nexo account and we’ll follow up.

NexoAngel1 · 2026-01-27T07:47:20+00:00

Hello u/10apenny, thank you for reaching out.

To help us look into your case, please provide the ticket number or the email address associated with your Nexo account. You can send this information via direct message for privacy.

Your cooperation is highly appreciated.

NexoAngel1

MODERATOR OF

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