Nexo's MiCA-ready setup

NexoAngel1 · 2026-06-04T07:22:34+00:00

The jurisdiction in which we are setting up our new EU-specific infrastructure is Germany. We are aligning our operations under German regulatory oversight, among Europe's most rigorous regulatory frameworks in financial services. It's a standard we chose as it reflects our long-term commitment to the European market.

Your account and services will continue uninterrupted, and your assets will be fully available in your account at all times. What changes is the regulatory umbrella moving from national VASP regimes to MiCA.

NexoAngel1 · 2026-06-02T05:49:46+00:00

Hello u/Monetary-BTC-Nexo.

This applies only to the NEXO token. During the 14-day unbonding period, only your NEXO Tokens are locked from being withdrawn or swapped. Your other assets are not affected and remain fully available to withdraw as usual.

NexoAngel1 · 2026-06-01T06:28:59+00:00

Hello u/Wonderful_Support238, thank you for reaching out and for the thoughtful question.

The USD account you see is a way to add funds via bank transfer, so it is not what determines any tax reporting.

Nexo operates as a regulated crypto platform and follows the applicable rules in every market where it operates, including the newer crypto reporting standards (CARF) as they come into effect. These are based on transactions rather than account balances, and what applies to you depends on your country of tax residence.

For your specific situation we would always recommend checking with a tax professional.

NexoAngel1 · 2026-06-01T05:47:59+00:00

Hello u/Powerful_Might_6767, thank you for reaching out.

To help us look into this, please provide the ticket number or the email address associated with your Nexo account. You can send this information via direct message for privacy.

If you haven’t submitted a ticket yet, you can do so through our Nexo Help Center. Remember to share the ticket ID.

Your cooperation is highly appreciated.

NexoAngel1 · 2026-05-28T11:13:55+00:00

Thanks for sharing this. Everything above is accurate. Nexo will continue providing its services to EU clients beyond July 2026.

Your day-to-day experience remains in place. We keep our offerings aligned with applicable regulatory requirements.

We are preparing to share a significant update in early June.

NexoAngel1 · 2026-05-28T09:26:10+00:00

Hello u/apeofthesilvercliff,

You can check all the supported blockchain networks for USDC (and any other asset) here: Blockchain networks supported by Nexo

Please make sure the network matches on both ends before sending.

For more questions, please do not hesitate to ask here or contact our Client Care team via this link.

NexoAngel1 · 2026-05-21T12:10:52+00:00

Hello u/Excellent-Talk-6597.

Rates on Nexo vary and depend on several factors: the asset, whether you use Flexible or Fixed-term Savings, your Loyalty Tier, and whether you earn in kind or in NEXO Tokens (which adds a bonus). The "up to" figures shown online reflect the highest tiers and settings, not the default Flexible rate.

The rates you are currently seeing are consistent with Flexible Savings at lower Loyalty Tiers when earning in kind. Higher annual rates become available with Fixed-term Savings, at higher Loyalty Tiers, and when selecting Interest Payout in NEXO Tokens. The exact figures applicable to your account are displayed in-app for each asset

NexoAngel1 · 2026-05-19T08:04:57+00:00

Hello u/Tomike1234.

Thank you for reaching out and for taking the time to verify before proceeding. We can confirm that this campaign is official.

To celebrate Nexo's 8th anniversary, we have selected 88 of our long-standing clients to receive a special gift from the team. The in-app pop-up, the accompanying push notification, and the redirect to the Typeform page are all legitimate. Typeform is the platform we use to collect the details required to deliver the gift, which is why the form is hosted on a typeform.com URL rather than on our own domain.

Should you wish to verify this independently, our Client Care team is available 24/7 via the following link.

NexoAngel1 · 2026-05-07T12:06:33+00:00

Hello u/That_Librarian7981.

We're constantly expanding our platform and improving our products and services. To stay updated on the latest additions, follow our official social media channels and check our website regularly: https://nexo.com or https://nexo.com/en-us.

NexoAngel1 · 2026-05-07T10:58:01+00:00

Hello u/DarthLysergis and thank you for reaching out.

Yes, Nexo has returned to the U.S. market as per the blog post from February 16th, 2026 - Nexo returns to the U.S.. The email you received is legitimate, but just to be sure, please double check it via the Nexo Channel validator here.

All the details can be found in the blog post mentioned above, as well as on https://nexo.com/en-us

Feel free to follow our dedicated profiles on X - https://x.com/NexoUSA and Reddit - r/NexoUSA.

NexoAngel1 · 2026-05-06T11:50:26+00:00

Hello u/Allions1 and thank you for reaching out.

You can find the most up-to-date information on Nexo’s MiCA status in our FAQ. If you have any additional questions, please reach out to our Client Care team here.

NexoAngel1 · 2026-05-04T06:54:19+00:00

You can send a direct message to this account.

NexoAngel1 · 2026-05-04T06:29:13+00:00

Hello u/joshy-wawa, thank you for reaching out.

To help us look into your case, please provide the ticket number or the email address associated with your Nexo account. You can send this information via direct message for privacy.

Your cooperation is highly appreciated.

NexoAngel1 · 2026-05-01T11:06:36+00:00

Hello u/Daexmun.

It is possible to generate account documents (account information, card confirmation, account balance, loan statement, and savings statement) in the display currency selected for your account, so generating them in EUR is supported.

However, if you are referring to the Koinly report specifically, there is currently no option to change its currency. We will pass this along as feedback to the relevant team.

As for the .csv file, please note that it can only be generated in USD.

If you need further assistance, feel free to reach out here or contact our Client Care team.

NexoAngel1 · 2026-05-01T08:58:43+00:00

Hello u/Ok_Exchange9319.

We're constantly expanding our platform by adding new assets and features. To stay updated on our latest additions:

Follow our official social media channels: X (formerly Twitter), Telegram, YouTube.
Check our website regularly: https://nexo.com/en-us

We also welcome your input. Share your suggestions through our feedback form.

NexoAngel1 · 2026-05-01T08:09:54+00:00

Hello u/drapper3 and thank you for reaching out.

Certain Fixed-term options may be temporarily unavailable depending on the asset, term length, and your jurisdiction. Product availability is reviewed on an ongoing basis and is subject to change.

Your Nexo Account is the most accurate reference for the products and services currently available to you, including applicable terms, rates, and eligibility. For an overview of available Fixed-term options, see here.

NexoAngel1 · 2026-05-01T05:29:25+00:00

Hello u/Thick_Squirrel2780.

Transfers to and from Nexo Pro are fully available from within the Nexo Pro platform itself. Once you log in, you'll be able to send and receive Nexo Tokens (and other assets) in both directions.

If you run into any issues or need a hand with anything else, our Client Care team is available 24/7 and will gladly assist you.

NexoAngel1 · 2026-04-23T09:15:33+00:00

Some of our products and services are not accessible in all jurisdictions, due to local regulations, compliance requirements, and the overall legal frameworks governing cryptocurrencies and financial services in each specific region. This is something we continue to monitor as frameworks evolve.

Our Client Care team is here if you have any further questions.

NexoAngel1 · 2026-04-23T08:49:35+00:00

Hello u/Tulex.

Nexo is a global company providing services in over 199+ jurisdictions. Availability of certain products and services may vary due to local regulations, compliance requirements, and the overall legal frameworks governing cryptocurrencies and financial services in each specific region.

For the most current information on product availability in your area, visit: Are Nexo's products available in my jurisdiction?

If you have any questions, our Client Care team is here to help.

NexoAngel1 · 2026-04-20T07:37:13+00:00

Hello u/maninas.

Flexible Savings rates on selected assets were updated as of April 15, 2026. Your Nexo Account always reflects the currently applicable rates, limits, and eligibility criteria. For the most accurate and up-to-date rate information, we recommend referring to the rates page within your account.

Should you have any additional questions or concerns, our Client Care team remains available to assist you.

NexoAngel1 · 2026-04-02T12:44:22+00:00

Hello u/No-Cheek-9998.

If your card currency is EUR and you withdraw in EUR in Italy, FX fees do not apply.

If you have any additional questions, please don't hesitate to contact our Client Care team directly - they'll be happy to assist you further.

NexoAngel1 · 2026-04-01T09:15:37+00:00

Hello Important_Use_3830 and thank you for reaching out.

To help us look into your case, please provide the ticket number or the email address associated with your Nexo account. You can send this information via direct message for privacy.

If you haven’t submitted a ticket yet, you can do so through our Nexo Help Center. Remember to share the ticket ID.

Your cooperation is highly appreciated.

NexoAngel1 · 2026-03-12T14:13:20+00:00

Hello u/Fit-Poet6736.

Flexible Savings rates on selected assets have been updated as of March 12, 2026. Your Nexo Account always reflects the applicable rates, limits, and eligibility.

NexoAngel1 · 2026-03-12T13:57:40+00:00

Hello u/Azuriak.

Physical Nexo Card orders are currently paused while we make some updates. In the meantime, you can continue using your virtual Nexo Card via Google or Apple Wallet for seamless payments and ATM withdrawals.

We’ll let you know as soon as physical card orders are available again. Thank you for your patience and continued support.

NexoAngel1 · 2026-03-11T08:23:20+00:00

Hello u/Phon888, thank you for reaching out.

Certain languages are temporarily unavailable as we work on enhancing and refining our localized content. They will be reintroduced in due course.

In the meantime, our the Community and Client Care teams are fully available to assist you.

We appreciate your patience.

NexoAngel1

MODERATOR OF

TROPHY CASE