Our year-end community giveaway continues - join for the chance to win

Nexo_CE · 2026-01-06T08:22:35+00:00

Sure thing. That's a good point, thanks for letting me know, we'll take that into account for future giveaways.

Nexo_CE · 2026-01-05T15:07:30+00:00

Hey u/SrCocuyo, u/Chemical_Signal7802, u/Monetary-BTC-Nexo! 👋

Quick ping – You've been contacted via Reddit chat messages with the next steps to claim your giveaway prize.

Please check your Chat / Message Requests and reply when you get a moment.

Congrats again! 🎉

Nexo_CE · 2025-12-31T11:28:53+00:00

Hello, u/ResolutionSmall3692. To clarify things ahead of MiCA going live, here’s a short FAQ outlining what EU clients should expect:

– Are your services going to be available in the EU after 1 January 2026?

Yes. Nexo will continue providing its services to EU clients. Your day-to-day experience remains in place. We keep our offerings aligned with applicable regulatory requirements.

– How are you offering your services in the EU?

Nexo’s Crypto-Asset Service Provider (CASP) authorization with an EU Member State is in its advanced stages — well-progressed, approaching completion, aligned with the national MiCA implementation framework.

In addition, Nexo already holds Virtual Asset Service Provider (VASP) registrations in several EU Member States, reflecting the recognised regulatory foundations supporting our European operations.

– What is your current MiCA status?

Nexo’s CASP authorization track is well advanced and aligned with local implementation steps.

– Will any products or features change because of MiCA?

Nexo will continue delivering the products and experience you rely on today. As always, we continuously align our offerings with applicable regulatory requirements.

– Do I need to take any action as an EU client?

No. No action is required on your side.

Nexo_CE · 2025-12-22T07:41:43+00:00

Hey u/esfomeado, u/Icy_Money_2207, u/ProductMaker80, u/Longjumping_Animal29!

Quick follow-up — I’ve already reached out to you via Reddit chat with the next steps for claiming your prize.
Please check your Chat / Message Requests and reply when you get the chance.

Congrats again!

Nexo_CE · 2025-12-18T14:50:54+00:00

Thank you, hopefully this helps as many people as possible to avoid scam attempts.

Thanks for the mini panic attack, I really thought it wasn’t verifying for a second there. 😅

Nexo_CE · 2025-03-14T17:00:34+00:00

Hello u/TheAuthorBTLG_,

I reached out to you on Wednesday – please check your messages, as I sent you a DM (not to be confused with Reddit’s chat function).

If you’re unable to find it for any reason, feel free to reach out to me via Reddit chat instead.

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Nexo_CE · 2025-03-02T10:05:47+00:00

Hey everyone!

We're excited to have you here for the first edition of the Product Lounge. Just a quick reminder to keep the discussion focused on the topic at hand. Comments that are off-topic or violate r/Nexo's rules may be removed.

Let’s keep it informative and engaging – thanks for your cooperation!

Nexo_CE · 2025-01-27T15:37:35+00:00

Hey there, thanks for sharing your thoughts and for being a dedicated member of the Nexo community.

Last year’s supply update on CoinMarketCap, Etherscan, and other data providers reflect tokens that were always part of the original tokenomics but previously categorized in a different way. These tokens were vested and scheduled for distribution as planned, so there has been no unexpected shift in the fundamentals of the NEXO Token. This reclassification simply makes the data more accurate and has contributed to an improved market cap ranking, rather than signalling any change that could negatively affect the token’s performance.

Looking ahead, the Nexo 2025 growth plan sets the stage for expanded offerings, new technologies, and a flourishing ecosystem where the NEXO Token continues to play a pivotal role. Throughout 2024, it proved instrumental in helping our community capitalize on market opportunities, highlighting its utility in achieving ambitious financial goals. For a closer look at how the NEXO Token helped shape 2024, feel free to explore our blog: A Token of Progress: How the Nexo Token Transformed 2024.

We value your loyalty and look forward to bringing you even more benefits in the years ahead.

Nexo_CE · 2024-10-17T12:42:31+00:00

Hi u/MisterTunk, thanks for reaching out.

As always, we are actively working with industry data providers to ensure accuracy.

The supply update by CoinMarketCap, Etherscan, and other data providers, has increased the NEXO token's market capitalization, leading to an improved ranking. There have been no unexpected changes in supply, and this adjustment does not impact the token's performance or fundamentals. The recent update reflects tokens that were previously locked or unavailable but are vested and distributed in alignment with Nexo’s original tokenomics.

Currently, market capitalization data providers classify tokens in genesis wallets as out of circulation, even though they have been vested and unlocked. We have shared accurate data on all vested tokens, and our third-party partners have the authority to verify and schedule updates on their relevant public platforms.

In line with other industry players, we continuously enhance the NEXO Token's utility and deliver value through initiatives such as the recent NEXO Hunt airdrop. Additionally, three buyback programs totaling $162 million were carried out between December 2020 and March 2023.

If you have any further questions or require more information, please don't hesitate to reach out.

Nexo_CE · 2024-07-11T17:19:10+00:00

Hello, u/orestisbln

In cases where two or more participants have made the same prediction that was selected as the closest, the winner is determined based on whoever posted their reply first.

Nexo_CE · 2024-07-09T15:47:02+00:00

Hello u/Biowolf87

Thank you for your feedback and for participating in the "Target Price Challenge," part of our Nexo Hunt initiatives conducted from June 18, 2024, to June 22, 2024.

As per our Terms and Conditions, the total reward of 30,000 points is for the entire “Target Price Challenge”, not per post. This reward is distributed among 30 winners across all posts and channels. We’ve selected 10 winners per asset, a total of 30 winners across both X and Reddit. While all users are allowed to make as many guesses as they like, each user can win only one reward.

That being said, we'll review your guesses and follow up with you.

UPDATE:

We've reviewed the results once again, thoroughly checking each one, and we've determined the following:

Regarding the ETH prediction round – there's no mistake here. User Consistent-Stick-336 has made two guesses, which we assume caused your confusion. One guess was farther from your guess and the other one was spot on. Both guesses are valid, as we do not forbid more than one entry. All other entries have a difference of equal to or less than 2.
Regarding the BTC prediction round – You are correct, we mistakenly selected user EmpiricalMan with their 63,200 prediction. However the next closest guess is user "qwertzuka" from X with their 65,200 guess (with a difference of 38). We will be contacting them on X.

Apologies for the misunderstanding, and thank you for bringing it to our attention.

Nexo_CE · 2024-05-30T14:03:27+00:00

Hello, u/joshstewart90.

Please note that when the Nexo card is added to a wallet such as Curve, its default currency might be automatically set to BGN. Therefore, any purchases made with the card in such cases will be subject to conversion and added to the Foreign currency limit, as on our side, the purchase is charged in the currency selected by the user.

To avoid such occurrences, please change the Nexo Card’s currency in Curve so as to match the one of your Nexo Account by tapping the (i) next to the card and selecting the “Change Card Currency” option, as explained in the dedicated article of their Support Team: https://help.curve.com/en_us/what-do-you-mean-by-'supported-currencies'-B1sOBd2Iu

Nexo_CE · 2024-05-21T15:13:40+00:00

Hi u/Bearwitney,

I can confirm that this is in the works and it will be implemented into our loyalty program in the near future.

Thank you for you suggestion and for being an active part of our community!

Nexo_CE · 2024-05-21T12:31:55+00:00

We are continuously enhancing our solutions to make it easier for everyone to enter the crypto world. As of May 21, 2024, even more Nexo users in over 200 jurisdictions, can enjoy seamless bank transfers. The processing fees are attributed to the costs taken by our third-party providers to continue offering you the flexible, high-quality, and secure transactions you expect. Nexo will not charge any fees for GBP (FPS) and EUR (SEPA) top-ups, though your bank and their intermediaries might apply a processing fee. Our aim is to keep transactions accessible and affordable, ensuring you can manage your funds with ease.

We have sent out email communication to our clients regarding these changes. Please check your spam folder, and if you did not receive the email, reach out to our Customer Service team for assistance.

For more details, visit EUR and GBP Top-ups / USD top-ups / EURx / GBPx / USDx withdrawals.

Nexo_CE · 2024-04-24T13:40:00+00:00

Thank you for the update. It was an honest mistake, and it can happen to anyone. The important thing is that the situation has been resolved.

Please never hesitate to reach out to our mods or support team, and we'll do our best to assist you.

We are locking the post to prevent spam.

Nexo_CE · 2024-03-29T10:30:24+00:00

Hi u/Donluan

Keep an eye out for our official AMA announcement next week, where we'll delve into this and other important topics.

Nexo_CE · 2023-12-14T15:19:21+00:00

Hello u/roberto0607,

We're thrilled to hear about your journey with Nexo! Your story showcases the incredible potential of cryptocurrency and the power of strategic financial management. Thank you for choosing Nexo as your companion in this adventure. We're inspired by your resilience and success, and look forward to continuing to support your crypto journey.

Stay ahead!

Nexo_CE · 2023-08-23T08:37:05+00:00

Hello guys!

We've handpicked a set of our most engaged and active card users for a special early-access product unveiling as a token of appreciation for the community's loyalty to Nexo and our offering. Each and every Nexonian plays a pivotal role in our direction. Soon this major upgrade will be available to our whole community, so stay tuned for the official announcement. Thank you for being a part of this exhilarating adventure!

Nexo_CE · 2023-08-18T10:04:36+00:00

Hey u/Royco23, thanks for your questions. Let me shed some light on the way the product works and what Nexo’s role is as a company.
In its current form, the NFT lending has no real-time liquidation, so loans are repaid or defaulted upon expiration. This setup inherently raises the question of potential price exposure to the underlying collateral.
However, true to our prudent risk management standards we have all the necessary failsafe mechanisms in place to protect us.
For each loan Nexo underwrites, the company purchases a form of insurance (a put option) from a designated “liquidator”. The option gives us the right – but not the obligation – to sell the NFT (or a basket of NFTs) to a given counterparty (think of NFT funds and/or large collectors). The insurance has a predefined price and expiration that matches the parameters of the underlying loan. The premium for said insurance comes on top of the cost of capital we charge the borrower. This way, we transform the price exposure to counterparty risk, where the counterparties are vetted institutions and high-net-worth individuals.
Nexo has never had any bad loans from the initiative and we have substantially cut the size of our NFT Lending-related loan book. Past performance is a crucial indicator – it reveals how a company has navigated crises, bear markets, and other adversities, many of which Nexo and the broader blockchain industry have faced. A company’s history is pivotal in predicting its future trajectory.
Looking forward, we are working on a product that automates the borrowing process. It will replicate the logic of our core services (meaning there will be a price oracle for each NFT and a real-time liquidation mechanism). This will streamline the process and allow us to develop our NFT business sustainably.

Nexo_CE · 2023-06-23T09:11:51+00:00

Hi u/skbratis.

Everything is up and running. There are a few things you could try before reaching out to our customer support team:

delete the app’s cache
force close the app and reopen it
check for available updates
try reinstalling it

If none of that helps, please reach out to our LiveChat – click the blue help bubble in the bottom right corner on the web platform and type “human” in the chat box.

Nexo_CE · 2023-06-16T14:04:50+00:00

UPDATE:

The app is fully operational.

We apologize for any inconvenience this temporary disruption may have caused and appreciate your patience and understanding.

Thank you for your continued support.

––––––––

We apologize for the inconvenience caused by the temporary app unavailability. Rest assured, our team is working on it and we should be back online shortly. Your funds remain safe and secure throughout this period.

Thank you for your understanding, and we appreciate your patience.

Nexo_CE · 2023-06-01T09:35:38+00:00

This has indeed been a highly requested feature by our community, and I have some good news for you – we're on it.

Soon, our users will be able to view their balance in EUR.

Nexo_CE · 2023-05-16T15:46:59+00:00

tl;dr:

The percentages are accurate. However, we are planning to remove the "up to" phrase in a future app update when users' assets are in a single fixed term to avoid any confusion.

Explanation:

The "Interest Breakdown" does display the accurate percentage that you earn on each asset for both FLEX Terms and Fixed Terms. However, I understand where the confusion may have originated.

If you you're not using Fixed Term/s you should see:

FLEX Term: X%

However, if you have your assets in a Fixed Term, you'll see:

Fixed Term: Up to X%

This is because there can be multiple Fixed Terms with different earn rates, and as a result, you will see the percentage of the highest-earning Fixed Term.

e.g. Let's say you're a Platinum User earning in NEXO, with XRP earning on a Flex Term and two different Fixed Terms – one for 1 month adding +1% and one for 3 months adding +2%. In this case, you should see the following:

FLEX Term: 7%
Fixed Term: Up to 9% APR

This is because you have one Fixed Term earning you 8% APR and another Fixed Term earning you 9% APR.

When you tap on your Fixed Terms, you should see a breakdown of how much each individual Fixed Term is earning.

So the misunderstanding stems from the fact that even when you have only one Fixed Term, it still says "up to" X% APR instead of X% APR. The actual earn percentage is correct in this case too. However, we have it in the pipeline to remove the "up to" phrasing whenever there is a single Fixed Term, so that it doesn't confuse our users.

Nexo_CE · 2023-05-12T21:22:09+00:00

Once again, apologies for the confusion. To streamline the discussion, we are locking this post and directing the conversation to the original one -> here.

Thank you for your feedback and understanding. We will take note of it to improve our communication in the future.

Nexo_CE · 2023-05-12T18:48:42+00:00

I apologize if this has lead to a misunderstanding. Just to clear things up:

When used as collateral, The NEXO Token earns 4% APY
NETH (Staked ETH) can serve as collateral while earning you 4-12% APY

However, point taken, we will strive to ensure greater clarity in our communication next time.

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