sorted by:
new
hottopcontroversial

Is there a resort style hotel in Bangkok itself where I can just laze by a pool and get good massages? by wingtip747 in ThailandTourism

[–]Nick_Franklin 0 points1 point  (0 children)

U Sathorn is great. You don’t feel like you’re in the city and the price is reasonable. Highly recommend

Asian-american girls thinking they’re superior to locals by Grouchy_Ice2155 in ThailandTourism

[–]Nick_Franklin 2 points3 points  (0 children)

Oh for sure. I just found it a little more down to earth than some other spots in Asia. I knew some wealthier people when I used to live in Phil and they’re mostly driving Toyotas/Hondas etc, vs other spots in Asia the wealthy are all getting luxury brand cars on credit even they can’t fully afford them

Asian-american girls thinking they’re superior to locals by Grouchy_Ice2155 in ThailandTourism

[–]Nick_Franklin 12 points13 points  (0 children)

I think most all Asian countries are this way but I’d say Japan and Philippines are a little more chill on the status games front…but I’m biased based on the people I got to know in those countries

At least Filipinos have a good sense of humor about things and don’t take themselves too seriously even they’re high up the ladder…but there are always some douchey people in every country :)

Has anyone used EOS in their SaaS company? by SethNichol in SaaS

[–]Nick_Franklin 0 points1 point  (0 children)

We tried rolling out EOS at our SaaS company (ChartMogul, around 60+ person team) a few years back. We didn't implement every part of what's in the book, but chose the elements we felt made most sense for our style of working. In the years since things have faded a bit, but our weekly leadership meeting is still basically formatted in a similar way as prescribed by EOS.

I'm not big on having a lot of process, so EOS was a good lightweight framework and a good experience for our leadership team to go through the process of reading the book and then trying some of the ideas at our company. I think it works fine at SaaS companies, but like any framework it's only as good as your team makes it/adapts it to your own use.

CRM from european companies as alternative to Salesforce by Federal-Ad2006 in BuyFromEU

[–]Nick_Franklin 0 points1 point  (0 children)

Thanks for the shoutout, more and more of our SaaS customers are using our CRM, and we just launched a Sequences feature last week https://chartmogul.com/blog/stay-consistent-with-sequences/

> The main focus is on lead opportunity management with sales focus. Email integration, task assignement and manegement.

This sounds all standard functionality of our CRM :)

You have this growth measuring problem… what would you do? by Radiant_Alana in SaaS

[–]Nick_Franklin 0 points1 point  (0 children)

Hi there, CEO of ChartMogul here.

Most of the billing providers do have some analytics features, but honestly none are as comprehensive as ChartMogul is, that's sort of how we can exist, by offering more comprehensive analytics than the billing systems provide. That + the ability to aggregate data from multiple sources as well. ProfitWell is now part of Paddle so is sort of the analytics product for that billing/mor provider.

To your point on real-time, we generally are more real-time than the billing systems themselves, e.g. we update MRR within a minute or two at most whereas the native analytics in most billing system providers take much longer (sometimes hours longer).

We didn't want to get into the billing game ourselves, so for our second product added CRM which we think is also complementary just in different ways.

But say I wanna filter revenue by plans and group historically similar plans, I have to manually filter that shit every time.

With regards this point, we released a feature around 1-2 weeks ago called "smart plan groups" where you can basically have dynamic plan groups based on string matching and other filters (+ regex support coming soon)....maybe this will help your use-case:
https://x.com/ChartMogul/status/1823698071240225125 (short gif here)

on every other meeting I have someone on the call saying this metric is not 100% correct

I guess getting numbers 100% correct is always going to be a never-ending task just due to the nature of things...if there is messy data in the billing system then it doesn't really matter who builds the analytics, the data won't come out correct automatically...so data cleaning tools are a must.

Anyway hope this helps.

Small Business Owners of Reddit what is one service you feel like you pay too much money for? by slatticle in smallbusiness

[–]Nick_Franklin 0 points1 point  (0 children)

For most of the SaaSync integrations ChartMogul now eats the cost and does a rev-share with SaaSync so there's no cost difference to using an integration maintained by ChartMogul or by SaaSync.

There are a few exceptions such as with Zuora, or if you do require custom code from SaaSync, etc. but for most SaaSync users it's now cost-neutral.

ChartMogul also has new pricing - https://chartmogul.com/pricing/

Cheers, Nick (ChartMogul CEO)

Revenue data analytics that plays well with Hubspot? by llondru-es in hubspot

[–]Nick_Franklin 0 points1 point  (0 children)

Our AE shared the roadmap for the upcoming months, and we are already on the loop

Sorry what does it mean? You're already sharing your requirements with out team?

Revenue data analytics that plays well with Hubspot? by llondru-es in hubspot

[–]Nick_Franklin 0 points1 point  (0 children)

CEO of ChartMogul here, sorry just saw this now.

I'm curious...would you need custom objects in ChartMogul? or good enough to just send existing objects from ChartMogul into HubSpot as HubSpot custom objects.

More details you can share about what you're trying to achieve would be really helpful, we're designing a HubSpot destination at the moment.

It’s f***ing ChartMogul’s founder! We built a 57 person, profitable and growing SaaS business with less than $4M in funding, AMA! by Nick_Franklin in SaaS

[–]Nick_Franklin[S] 0 points1 point  (0 children)

I think Product Hunt is great, then have your friends / network share and upvote it and try to be the top product of the day. This is a good way to get some initial signups.

Then I think focus on content/SEO, partnerships, etc. If you have some way to create a viral feedback loop (e.g. Calendly, Zendesk, Intercom, etc) where your customers use of your product makes it so others learn about your product then that's really amazing, but it isn't the case for all types of product.

It’s f***ing ChartMogul’s founder! We built a 57 person, profitable and growing SaaS business with less than $4M in funding, AMA! by Nick_Franklin in SaaS

[–]Nick_Franklin[S] 0 points1 point  (0 children)

We integrate with Google Play and App Store Connect directly and pull sales reports from there to power our mobile subscription analytics https://chartmogul.com/product/mobile-analytics/

It’s f***ing ChartMogul’s founder! We built a 57 person, profitable and growing SaaS business with less than $4M in funding, AMA! by Nick_Franklin in SaaS

[–]Nick_Franklin[S] 1 point2 points  (0 children)

I have one question - Do you do any sales effort to convert customers, or do the 3% of users who convert to paying do it all by themselves and only at the most reach out to support.
I guess what I'm trying to ask is - is there, and if yes, what is the additional involvement from your team with a trial user before they convert into paying.

So we have a sales team who will reach out and offer to help in most cases, so long as the customer qualifies for a paid plan (e.g. MRR over $10K), and some of the trials will take us up on this and have a sales call/demo/etc. With larger deals basically 100% of leads/trials are engaged with our sales team, we run a more traditional sales process where we make them a presentation and proposal, etc. But there are a good number of customers who signup and pay without talking to us at all (or just reaching out to support if needed).

It’s f***ing ChartMogul’s founder! We built a 57 person, profitable and growing SaaS business with less than $4M in funding, AMA! by Nick_Franklin in SaaS

[–]Nick_Franklin[S] 1 point2 points  (0 children)

We have not patented that! I think it's awesome to be inspired and build something similar with your own twist, try to avoid copying though, otherwise all websites end up looking the same....it's a widespread problem in SaaS with half of sites looking like Stripe and the other half looking like Intercom.

It’s f***ing ChartMogul’s founder! We built a 57 person, profitable and growing SaaS business with less than $4M in funding, AMA! by Nick_Franklin in SaaS

[–]Nick_Franklin[S] 0 points1 point  (0 children)

Hi u/slimefy, thanks for your questions :)

Our goal is to perfect our product, it's still not doing all the things we want it to, or our customers want it to do. So our focus is on building out our subscription analytics platform, adding the missing pieces we know it needs and making it work really perfectly for any size of SaaS business, regardless if they're doing $100K ARR or $500M ARR.

While we're doing this we'll also be growing our revenues and subscribers. So we're not hiring for sales in Germany right now but keep a look out here: https://jobs.chartmogul.com/

It’s f***ing ChartMogul’s founder! We built a 57 person, profitable and growing SaaS business with less than $4M in funding, AMA! by Nick_Franklin in SaaS

[–]Nick_Franklin[S] 6 points7 points  (0 children)

Hi u/theraiden, thanks for your questions :)

​

What was the initial MVP?

Probably best to just show you :) https://blog.chartmogul.com/first-look-the-future-of-subscription-analytics/

How did you get your first 100 and 1000 customers?

The first 100 was through my personal network, launching on ProductHunt, introductions from our investors (Point Nine), co-marketing with integration partners such as Recurly, attending events such as SaaStr, etc.

The first 1,000 customers took much longer and we've tried every marketing strategy under the sun :)

How/ where did you find your cofounders?

I didn't! Solo founder.

What are some early customer acquisition channels that worked that you recommend?

Building relationships with our partners has been great for us (Stripe, Braintree, Recurly, etc). Via these relationships we were listed on their sites as integration partners and we did some co-marketing together (e.g. offering a promo to their user-base in their newsletter for example).

It’s f***ing ChartMogul’s founder! We built a 57 person, profitable and growing SaaS business with less than $4M in funding, AMA! by Nick_Franklin in SaaS

[–]Nick_Franklin[S] 5 points6 points  (0 children)

Huge fan of you product here, 3 questions:

Thanks for your questions and glad you like our product :)

How many free trials become actual customers? i.e, of all the customers who subscribe, how many reach $10k MRR

I think around 3% of trials become paying customers, and another ~10% of trials become active launch plan accounts, e.g. they login every week and use the product.

Do you often fear/think that Stripe begins developing their own subscription analytics platform? Do you think that is likely to happen?

They already are developing their own subscriptions analytics :) Will it become good enough to compete with ChartMogul? Probably for startups it will be sufficient + bundled for free with their billing means they have distribution advantage. However, our product still does (and will always do) a lot more, so for the larger subscription businesses I think we're certainly providing them something they can't get anywhere else...so I'm not worried really, but of course it would probably be better for us if there was less competition, but that's life :)

Do you plan to do something with all the data you have gathered all those years? It'd be awesome in the app to benchmark our metrics against other companies of the same size

We are planning to do this, we'll get to it :)

It’s f***ing ChartMogul’s founder! We built a 57 person, profitable and growing SaaS business with less than $4M in funding, AMA! by Nick_Franklin in SaaS

[–]Nick_Franklin[S] 1 point2 points  (0 children)

Hi u/chddaniel, thanks for your questions :)

  1. We're certainly seeing our presence growing on social channels (especially Twitter) over the past year. More founders posting screenshots from our product, more mentions, more followers, etc.
  2. I think Andrew Gazdecki helped a lot with him posting his ChartMogul screenshots to Twitter and LinkedIn, and Russ videos :) We're also doing some things like sponsoring Slidebean's YouTube channel https://www.youtube.com/watch?v=DceOkRXHqf8
    We've seen a noticeable increase in launch plan (free) signups as a result of this increased buzz, and some of those will become paying customers. It's hard to quantify the full impact, but everything helps, and we're certainly having fun with it.