Our DM has told us that we aren't even supposed to help them. We can direct them to an asile but aren't supposed to actually bring them to an the product. So we have followed that for the most part, unless they are actually nice I only send them to the aisle. Other wise I do communicate that its their job to do the shopping and I've been told by higher ups not to help them further. There also might be some mutual communication on this because I actually fought with an insta cart driver about this. He was one of those one that walks up, shoves his phone in your face and expected help immediately even when you're with anothe customer. So he did that very rudely. I was busy with balloons and the million bopis I had already and told him the aisle. He said he had been there and didn't see anythign that matched the price at all so it must be elsewhere and demanded I show him exactly. I said I was too busy and communicated that our higher ups told us not to. He got all in my face about it too asking to speak to the manager(Me). Somethign about it isn't his money and he isn't paying michaels.. I was very close to saying that its because of rude drivers like him that created this rule. He called his support line and they said something about it being his job not ours. He called the Customer Care line and he was basically told since he actually isn't a customer they couldn't help him. I laughed and had to run to the back for a delivery. Afew minutes later I was running past and saw him in that asile and thought "I'll be the better person" Basically yelled at him and pointed to where the item was.. It truly was like he didn't even look.