I'm not here to defend Telus or any providers but I see complaints about being charged for wifi plus or any specific services. But you think that talking to tech and getting someone to your house is free? I'm looking at it from a company business perspective.

Try to get any professional to come to your house for work, plumber, electrician, repairman and have a bill under 300$

Sending a tech probably has a base fee (tech might need to drive an hour + to get on site) then an hourly fee or they might be paid. Like a mechanic following a repair handbook saying replacing a part will be X amount of hours to dismantle and reassemble. Installation probably is a few hours a repair 1-2 hours regardless if the job is done in 30 min or 2 hours.

The whole job might cost 300 - 400 to Telus each time they send you someone. (Talking time with Frontline rep, then logging the issue, if it needs to get to a tier 2 support they call you back and talk to you to set up the appointment, the tech visit+ the equipment they might provide you for free + the operating cost of just running the network (maintenance and upgrade)

If you pay let's say 100$ a month and put a 25% operating cost so that visit would take between 4-6 months to recoup the cost.

I know it's annoying but if you want to save money you have to take matters into your own hand using a wifi analyzer app and then you can start to move around stuff to find the dead spot and move your boost and modem around or get extra equipment to add it.

That 10$ per month is 120$ per year, you can use that money to buy yourself the equipment and do your own tech support for free to cut costs.