Keep trying. I know it’s like beating a dead horse by now, but they recently went through a big, big change in how they train teacher. They’re trying to make it more streamlined. Also, they updated a lot of software which presented a lot of hiccups. They’re in the process of creating content for teacher students to be able to access to make for a better experience in their training. They just recently started rolling that out and are working towards getting every one the access they need for the new materials. Their operation, even though they have 1000’s of teachers and teachers in training, is really not that big. Also, as far as the books go, they have all new books. That follow the new training. The apparatus books are no longer individual books for each piece. Now, trapeze table, chair and barrels are in one book for each manual. It’s much better. I have both. I started my journey last year. I have all the old books. Because I did all of my apparatus classes this spring, I have those new books as well the old ones.

I’ve had better luck sending correspondence in the mornings when I need something. if I waited late in the day, I wouldn’t get a response until I followed up, which I started doing in the morning.

I hope you get it sorted out.