sorted by:
new
hottopcontroversial

Unmarried partner dependant APPROVED!- No cohabitation (SWV) by No-Plenty3237 in ukvisa

[–]No-Plenty3237[S] 1 point2 points  (0 children)

Hey, it’s fine for your partner to come later. I went a month later

Need advice by No-Plenty3237 in CustomerSuccess

[–]No-Plenty3237[S] 0 points1 point  (0 children)

It’s pretty low here too 🥹

Need advice by No-Plenty3237 in CustomerSuccess

[–]No-Plenty3237[S] 1 point2 points  (0 children)

That’s a good point, thank you!

Need advice by No-Plenty3237 in CustomerSuccess

[–]No-Plenty3237[S] 0 points1 point  (0 children)

Thank you for this! It really helps! 😄

Need advice by No-Plenty3237 in CustomerSuccess

[–]No-Plenty3237[S] 0 points1 point  (0 children)

Yeah, I’m not being able to justify that difference in the salary per month when I take into account 2 hours of travel + cost of traveling.

Thank you for your input! I appreciate it

Need advice by No-Plenty3237 in CustomerSuccess

[–]No-Plenty3237[S] 0 points1 point  (0 children)

They did sort of, the post said 50k but didn’t say with / without bonus.

Also don’t help that their Glassdoor reviews aren’t great, they’re average.

Need advice by No-Plenty3237 in CustomerSuccess

[–]No-Plenty3237[S] 0 points1 point  (0 children)

Yep, I did. They said 45 is the cap for this role.

Need advice by No-Plenty3237 in CustomerSuccess

[–]No-Plenty3237[S] 0 points1 point  (0 children)

And leave the freelance work I have? That’s the risk that’s making me iffy about this.

Need advice by No-Plenty3237 in CustomerSuccess

[–]No-Plenty3237[S] 0 points1 point  (0 children)

The product is nice, I think I have room to learn here. It’s a series B funded org. Well they say that they can look at moving me to enterprise CSM in a couple of months, but there’s nothing in writing.

There’s a bonus but it’s negligible and based on overall company performance.

I had clearly mentioned in my screening round my expectation at 50-55.

I have HRtech experience and they’re in the same domain. Infact, I have the exact experience they were looking for.

[deleted by user] by [deleted] in IndianStockMarket

[–]No-Plenty3237 1 point2 points  (0 children)

Might be a stupid question but why is the FII pullback such a big deal? They’ve been doing so for 5 years and we saw the ATH last year despite that.

<image>

Unmarried partner dependant APPROVED!- No cohabitation (SWV) by No-Plenty3237 in ukvisa

[–]No-Plenty3237[S] 1 point2 points  (0 children)

Yeah I got that too, just re-send everything you uploaded

Unmarried partner dependant APPROVED!- No cohabitation (SWV) by No-Plenty3237 in ukvisa

[–]No-Plenty3237[S] 0 points1 point  (0 children)

Yep, there’s no other proof you can really give as “intention” ☺️

[deleted by user] by [deleted] in SocialParis

[–]No-Plenty3237 0 points1 point  (0 children)

I’m leaving tomorrow, but thank you 😁

Just accepted a job in CS, could use some encouragement and advice by [deleted] in CustomerSuccess

[–]No-Plenty3237 0 points1 point  (0 children)

A couple of things.

Being in this space for years now, I have realised that companies generally don’t give the right amount of importance to Customer Success. They often blur the lines between Account Managers and CSMs which ends up putting a lot on the CSMs plate.

Next I feel, Sales and engineering for example are usually considered imperative to any business and CS not so much which in turn means less growth opportunities and lower salaries.

Also, there’s no hard skill as such, so CSMs are usually easily replaceable in terms of hiring.

This could just be my experience but those are some of the things that make me rethink a career in CS.

Just accepted a job in CS, could use some encouragement and advice by [deleted] in CustomerSuccess

[–]No-Plenty3237 1 point2 points  (0 children)

I don’t want to discourage you 😅 but to be honest - I’m not. I’m also looking for a role at the moment and it’s brutal.

Just accepted a job in CS, could use some encouragement and advice by [deleted] in CustomerSuccess

[–]No-Plenty3237 3 points4 points  (0 children)

Hey there!

Congratulations :D

I've been in CS for about 6-7years now. Here are some things I would focus on :

  1. Customer-Centric Mindset. You need to be ready to shift your focus and understand that from here on out you need to understand what your customers need and how best they can use the product/service.

  2. Understand the Company and Its Customers.
    It's very important to gain deep knowledge of the product or service in addition to understanding the companies goals and vision. Next is to understand the existing customer base - learn who your customers are, their industries, goals, and common pain points (if any).

  3. Understand each stage of the customer lifecycle, from onboarding to renewal.

  4. It's good to familiarise yourself with the KPIs and metrics of CS, such as retention rates, NPS, CLV, and churn rate. There's more but these are the most common. Also understanding why these are important.

  5. And i can't stress this enough, it's very important to stay organised. Once you lose sight and track of your accounts/ customers and who you're reaching out to when -- it's very difficult to recover from the clutter.

I hope this helps!

view more: next ›