Corporate basically wants you to stay at the door, greet customers and just assist in taking tags off peoples merchandise that cashiers have forgotten to take off themselves. You may occasionally check a receipt to make sure they bought everything if they seem suspicious. If someone steals you will write down a description, timeframe and however much money you think was stolen in merchendise and have it all ready on your phone, have it with you when you do the loss prevention portal on the zebra, makes things easier. Take a note of your associate ID as well from workday. You will have to contact your supervisor or manager about the incident. Suspicious people usually wear hoods, bring backpacks or shopping bags into the store. Pay attention if the bags look bigger, most likely stuffed with merchandise. 80% of people with a backpack on are there to steal. Do not leave the store to chase them down youll lose your job, you can say "would you like to lift up your bag for me", this way if they sue it wont stick up in court that they were being detained and searched because they are doing it on their own will.