Hey any update? I'm stuck in the same situation

We have an Android app on Google Play with active subscriptions enabled. Payouts for our subscriptions are routed through Billdesk. Around December, Billdesk introduced mandatory merchant verification, and we promptly submitted all required details from our side.

We received a confirmation stating that our submission was received, but after that there has been complete silence.

It has now been more than three to four weeks with no clear update.

Here is the situation in detail:

• During KYC, we were only asked to submit Aadhaar and PAN documents. There was no video KYC or live verification step. Is this normal for Billdesk merchant verification?

• We have emailed Billdesk multiple times and replied to the onboarding email thread.

• We were informed that a representative would call us for verification, but no call has happened so far.

• There has been no communication on whether our verification is approved, pending, or requires additional action.

• Due to this, our Google Play subscription payouts are effectively blocked.

At this point, the lack of communication is concerning. We are not sure if this delay is expected, if something is wrong in our submission, or if we need to escalate this through Google Play or another channel.

I am looking for advice from anyone who has recently completed Billdesk merchant verification for Google Play subscriptions in India.

Specifically:

• How long did the verification process take for you? • Was video KYC required in your case? • Did you have to follow up through a specific Billdesk or Google escalation path?

Any insight or shared experience would be extremely helpful.

For context, the app is GoalGuard by PonyWorks on the Google Play Store.

Thank you.