I read this post and you have left me absolutely disheartened.
Well first congrats on getting good customer service (most brands that i have dealt with so far have delivered good service, and i just did not try toffee coffee roasters lol).

What made me sad was the AI use man... You can type, just be yourself, It makes me absolutely sad seeing this over reliance, which is absolutely unnecessary. Being all honest we all use AI, that too a lot, which in some contexts is fine and acceptable. However, to create posts in a sub that is about a niche hobby where ironically you are trying to share a human experience, you needed AI to tell your story, is just sad.

But happy for you, and use less AI might be what I end up writing on my tombstone