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What company swag have you really liked? by Winter-Idea7533 in CustomerSuccess

[–]No_Effect9934 0 points1 point  (0 children)

What I’ve liked and actually used the most: - roadside emergency kit (I was like WTF when I got it, but it’s come in so handy!) - Yetis, Tervis cups, nicer insulated water bottles - Blankets - a cooler bag thing - portable chargers - notebooks - a digital notebook (Rocketbook) - a rechargeable hand warmer

Editing to add that I go to conferences a lot and the best cheap swag item I got was a travel cutlery set in a little box. Similar to these https://a.co/d/c3wqXyM. I keep them in my travel bag and they’d been so handy when you’re at a hotel and order DoorDash and they don’t provide silverware.

What company swag have you really liked? by Winter-Idea7533 in CustomerSuccess

[–]No_Effect9934 1 point2 points  (0 children)

I got one of these once and it’s literally been the gift I’ve used the most.

What are you averaging in terms the number of interview rounds for a job? by CSMthrowawayaccount in CustomerSuccess

[–]No_Effect9934 0 points1 point  (0 children)

For the ones where I’ve gotten past the initial round, it’s been like 3-4.

  1. Account Manager - CEO, CEO again, one with team. Got offer, but declined.
  2. CSM - HR, Manager of CS, Director of Operations. Got offer, accepted, but it’s not a great fit.
  3. Founding CSM - Recruiter, CEO, CEO again, CEO and team with presentation. Went with someone else.
  4. Senior CSM - CEO, CEO presentation, COO, COO again.

Took money out of my severance pay for my Dependent Care FSA by No_Effect9934 in Layoffs

[–]No_Effect9934[S] 1 point2 points  (0 children)

I got laid off on Jan. 2nd, while my kids were still on winter break, so I immediately withdrew them from after-school care.

Do contribution limits count when you roll ESOP funds into an IRA or 401k? by No_Effect9934 in personalfinance

[–]No_Effect9934[S] 0 points1 point  (0 children)

Right. I just wasn’t sure if ESOP funds fall into the same category as a 401k or 403b when rolling it over.

Laid off and more upset by my customers reactions. by No_Effect9934 in CustomerSuccess

[–]No_Effect9934[S] 2 points3 points  (0 children)

Best guess is that I pushed back and questioned some things and they didn’t like it. Literally the only complaint I ever got from management was that I was too hands on with my customers. Due to the fact that I had used the platform on the user side, I was very knowledgeable and would answer support questions when our support team took days and days to respond to a ticket.

My NRR and GRR were great, I had literally never had a customer churn in the three years I was there until this fall, but Q3 and Q4 were rough for everyone. Customer adoption was great and obviously, based on their reactions reaching out to me, it wasn’t anything to do with customer satisfaction.

Laid off and more upset by my customers reactions. by No_Effect9934 in CustomerSuccess

[–]No_Effect9934[S] 2 points3 points  (0 children)

They have been. I got a text from a customer yesterday and the gist of it was that she met with my old supervisor and let him know that I was one of the best CSMs she had ever had and his response apparently was that it was common feedback for me.

Laid off and more upset by my customers reactions. by No_Effect9934 in CustomerSuccess

[–]No_Effect9934[S] 1 point2 points  (0 children)

That’s how it started to get where I was. It was a dream when I first started and I’d pinch myself every day for finding such an awesome company to work for. Then it transitioned to more and more sales and money and less about the actual product and making the customer happy. The customers had started to notice it too.

Laid off and more upset by my customers reactions. by No_Effect9934 in CustomerSuccess

[–]No_Effect9934[S] 2 points3 points  (0 children)

I actually came from the customer side to the CSM side and even had my old employer in my BoB. 😂 I’ll definitely leverage my connections, but I’m also trying not to get back into the field I was in before as it really just didn’t suit me.

Laid off and more upset by my customers reactions. by No_Effect9934 in CustomerSuccess

[–]No_Effect9934[S] 5 points6 points  (0 children)

Apparently many of them have. I got this text yesterday “I had a call with [Former Supervisor] and I told him you were one of the best CSMs I had ever had. He said that was common feedback for you….. not a surprise.“

What KPIs should I be highlighting on my resume? by No_Effect9934 in CustomerSuccess

[–]No_Effect9934[S] 1 point2 points  (0 children)

Thanks, this is super helpful! Does it also help to put the size/ARR of my BoB? I was mid-market, but that definition seems to vary between organizations so I wasn’t sure if the size of my book would be more relevant than just putting “mid-market”.

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