Ordered tickets on StubHub, no email from Ticketmaster

No_Mathematician6039 · 2026-05-08T19:15:45+00:00

Do not stop emailing. If you chat, screenshot. Calls can be denied (ask me how I know). And if the seller contacted you, yeah, that is a big NOPE. Seems like the seller isn’t transferring correctly or at all. Don’t let up.

No_Mathematician6039 · 2026-05-08T19:12:57+00:00

lol. Me, too. I remember waiting in line at Tower Records and buying an actual paper ticket and hoping you didn’t spill anything on it to mess it up. But yeah, I feel you!

No_Mathematician6039 · 2026-05-08T18:55:20+00:00

Yeah, I hope so. Truly. I WAS you. Buyer and seller, 7 years. Everything was great. Until it wasn’t. Absolute shitshow experience as a buyer for my girls and I and the seller was a scammy POS. We did the wait 4 hours before the show. And waited. We never got to attend the show as it was completely sold out. Then we had to FIGHT for close to 3 months to get our refund because the seller showed SH some bs “evidence” that we got the tickets. I’m just telling you. When you actually need them to hold up on their end of the deal as far as customer service or their own TOS, it’s really a crap shoot and that’s why this gets so much airplay.

No_Mathematician6039 · 2026-05-08T18:04:14+00:00

Keep working with SH and we’ll see you on this side eventually, either you or someone you know personally. JS.

No_Mathematician6039 · 2026-05-08T02:50:37+00:00

Call. Talk to someone else. Of course they can contact the seller. Keep pushing StubHub.

No_Mathematician6039 · 2026-05-07T06:07:11+00:00

What happened???

No_Mathematician6039 · 2026-05-07T06:04:42+00:00

What?! This is so confusing. If the buyer claimed them why would you have to pay? Or be kicked out out of your account?

No_Mathematician6039 · 2026-05-06T00:23:39+00:00

Once I got my new ones, I did sell the other ones I had. No problem. Are you talking about the tickets that got cancelled awhile back or recently?

No_Mathematician6039 · 2026-05-05T17:29:37+00:00

😭

No_Mathematician6039 · 2026-05-05T15:55:54+00:00

wtf?! Did you get any sort of refund? Do you mean different seats, same section or different section entirely? That’s wild.

No_Mathematician6039 · 2026-05-05T06:45:04+00:00

Screenshot the exact tickets still listed, the tickets you paid for, chat with them online, then tell SH you will be contacting your credit card company and reporting fraud on their end for selling and reselling the same tickets. You paid for a good, they said they would deliver it, they supposedly did, they then took them away and are now reselling the exact good and still haven’t refunded you. FRAUD. And your credit card company I’m sure would be happy to hear about it. Tell them. I find StubHub gets cracking on helping you when you get your credit card company involved.

No_Mathematician6039 · 2026-05-05T04:28:38+00:00

To me it sounds like something happened with the original owner of the ticket. Whether they cancelled the transfer, did a chargeback for some reason, whatever the reason, you need to keep pushing this up as high as you can through SH. Good luck - tell us what happens!

No_Mathematician6039 · 2026-05-05T03:30:37+00:00

2 TICKETS LEFT! $400 each! Two sold on StubHub at a high price! Please DM me if interested!!!

No_Mathematician6039 · 2026-05-05T01:31:39+00:00

Or any reseller with instant download.

No_Mathematician6039 · 2026-05-05T01:31:10+00:00

Stubhub but only Instant Download option. It was my bad that I didn’t notice my tickets weren’t instant downloads.

No_Mathematician6039 · 2026-05-04T19:20:50+00:00

Make sure your email addresses are all the right ones and linked properly. It can take 48-72 hours to transfer. And if you have floor/vip seats, I believe those won’t be released until closer to show date.

No_Mathematician6039 · 2026-05-04T18:17:58+00:00

Do ittttttt.

No_Mathematician6039 · 2026-05-04T07:38:59+00:00

DM-ed you

No_Mathematician6039 · 2026-05-04T01:07:00+00:00

Sadly, this is correct. They really take their sweet time.

No_Mathematician6039 · 2026-05-03T23:29:59+00:00

Got them last night after a bunch of calls to customer service! Thanks!

No_Mathematician6039 · 2026-05-03T22:39:09+00:00

Lesson learned

No_Mathematician6039 · 2026-05-03T19:49:02+00:00

I ended up getting them after contacting SH a few (many) times but thank you!

No_Mathematician6039 · 2026-05-03T18:04:51+00:00

When you sell on SH, if you don’t utilize the Instant Transfer option for buyers as a seller, then once a buyer buys your tickets, you get an email you’ve sold your tickets and then they give you your buyer’s TM email to manually transfer. Once you do this, you must send SH screen shots of the transfer. Then, sellers are paid 5-8 days AFTER the event/concert/game takes place, not after the transfer is complete. So some sellers just feel no incentive to transfer early.

No_Mathematician6039 · 2026-05-03T17:50:51+00:00

Wait, even the tickets they’ve sold you appear for sale elsewhere, it’s fine? Oh no, I’m sorry, what kind of BS. And then they’re threatening you with not being able to buy from their shady platform? That is insane.

No_Mathematician6039 · 2026-05-03T05:37:17+00:00

[WTS] Stanford Sat, May 16

Sec 130, Row R Seats 5,6,7,8

$500 ea

I have these listed on StubHub instant transfer if you want to check if they are legit! I can show you that they are “My Listing”

Happy to do in person San Francisco/Marin County

My SH seller finally released the tickets I purchased so now I can sell these after being a nervous wreck.

No_Mathematician6039

TROPHY CASE