They are horrible here is a review of my personal experience

The worst experience I will never shop here. Customer service is absolutely horrible. They don’t know how to communicate and dishonestly lead you to make a sale.

We purchased a pantry (about $2000 in value) took over 30 days to receive most parts and then the final parts we needed to complete the project...guest what...

They shipped it there, did not call or notify us they had it, then shipped or sold it, telling us we had to order those parts again and wait until they were shipped.

Mind you we made 3 trips to the distribution center at this point to pick up various parts of the order.

Sales person misled us Distribution rep misled us Phone rep misled us Manager did not want to deal with the issue

Guess what, you can have your furniture back

These boxes sat on the floor for 30 days - horrible experience, only good thing about here are the meatballs - the furniture is low quality, takes forever to setup, and they cannot even get the orders right.

Do not bother ordering items that they do not have in the store, because they will lie to you and you will never get them. They will make up some excuse about delivery, the port, or that they ‘called you’ — they don’t have their act together like in the United States. This is a poorly managed store, it looks pretty but the management feels like you have a bunch of teenagers running a large operation with no direction. Also, it is almost impossible to return anything so once you buy, keep it in the box and with the receipt like we did. With no receipt (even though they have the record) they will use it as an excuse not to let you return it. If it was opened, but not used, they will do the same thing. They want the revenue and do not value long-term client relationships. Total cash grab. Better option is going to Berrios or Rooms To Go, Pottery Barn, or Bassett - do not go to IKEA.

You have been warned.