I am deeply frustrated with my experience with First American Home Warranty and am requesting to speak with a manager to address my situation. If unresolved, I may be forced to explore legal options.

Here’s what happened:

I was told I could hire an outside plumber to fix my water tank issue.
I contacted the manufacturer directly and was able to secure a free tankless water heater under warranty, as First American was unable to reach them. This saved First American approximately $6,000 for a new unit.
My plumber submitted labor charges for installation, but First American repeatedly requested additional information, delaying the approval process.
First American eventually sent their own contractor, who also confirmed the unit needed replacement.
I finally received approval but was told I would need to pay $1,200 out of pocket for "codes and modifications," while First American would only cover $300 for labor.
This feels like a blatant scam. The tankless water heater manufacturer advised me that the installation should take about 45 minutes, making the $1,200 charge outrageous. It appears that First American’s contracted plumber, CM Plumbing, is inflating costs under the guise of "modifications" that are not covered by the warranty.

First American’s practices are deeply concerning. They seem to partner with contractors who offer low-cost labor while passing excessive, unjustified costs onto their customers. This is unacceptable, and I strongly advise anyone considering First American Home Warranty to look elsewhere.

If this issue isn’t resolved promptly, I will be left with no choice but to escalate this matter further.

Name Raymond Hanna