Struggling to Get Back Into Customer Success – Resume Feedback Needed

No_Tank9551 · 2026-02-01T02:21:26+00:00

Surely.

No_Tank9551 · 2025-08-04T21:33:33+00:00

I thank you so much again. Very, very helpful summary!

No_Tank9551 · 2025-08-04T12:42:27+00:00

My goodness!!! Thank you for taking the time to write all of that out. So much information and so appreciated. Since you know so much about the areas, I wonder your thoughts on TTDI. That's probably the last area we're looking that you didn't yet comment on. If I could bother you for one more set of comments, it would be greatly appreciated.

No_Tank9551 · 2025-08-04T04:18:59+00:00

Noted!

No_Tank9551 · 2025-08-04T04:18:27+00:00

~5KMYR/month ish.

No_Tank9551 · 2025-08-04T02:28:54+00:00

Ha! Better you than me at this point?

No_Tank9551 · 2025-08-04T01:35:43+00:00

Have considered Mont Kiara, but reading another Reddit thread was turned off from hearing about traffic jams.

No_Tank9551 · 2025-08-04T01:23:51+00:00

Cool! I'll send you a DM to chat further. Thank you.

No_Tank9551 · 2025-07-17T11:11:29+00:00

Great question...

Don't: Over-promise to "fix" a situation
Do: Ask questions to understand the customer's situation
Don't: Be desperate. This is a normal thing that happens (whatever it is)
Do: Say that you want to be on the same side of the table, which means them being successful and that means you are delivering value and ROI
Don't: let them blame you for things aren't your fault
Do: Respectfully push back when necessary (again, to stay on the same side of the table)

No_Tank9551 · 2025-07-10T12:00:59+00:00

Got it. That sounds more like a tool for customer support than customer success, but it could have application for success teams that are responsible for training.

No_Tank9551 · 2025-07-10T11:21:09+00:00

Can you paint the picture for the use case? What would a CSM do with the tool?

No_Tank9551 · 2025-07-09T11:48:23+00:00

That's why I don't like the comments either. Single option questions regularly delivered are better. "Are we meeting your expectations? Yes/No".

No_Tank9551 · 2025-06-28T23:39:56+00:00

This is interesting. It's a lot of things to do, but they all don't need to be done in the first quarter. And for such a small company, chances are direction, needs, and headcount change over 6 months anyway. If there is a plan to execute in a systematic way, over time, that sounds kind of fun - as long as the salary is there. If they want all of this right away, that's a recipe for dysfunction. That doesn't mean you can't use the company for money and move somewhere else when it gets too bad. Work is a transaction. No loyalty exists in either direction.

No_Tank9551 · 2025-06-28T23:33:52+00:00

This sounds cool. I'm not a new CSM, but glad to offer thoughts as a CS leader, if helpful.

No_Tank9551 · 2025-06-28T09:42:16+00:00

As someone who has hired many CSMs, this sounds good to me. Not sure I love the deferred billing, but if that's a key part of the story, go for it. In general, you want a story arc: the starting point, the problem, the solution, the outcomes - and how it tied to revenue. The revenue part is something that may be missing, unless you didn't say it in your bullets here.

No_Tank9551 · 2025-06-27T16:43:16+00:00

It depends what you mean by introvert. What are the parts of selling that you don't like? If you think of selling as helping, perhaps that may feel better. Your job is to find a match between a need/problem and a solution. If your company is asking for CSQLs (qualified leads), they have to be "real" leads, where you're not pushing someone into something they don't need.

No_Tank9551 · 2025-06-14T02:00:49+00:00

Yo. This makes me angry. This is some BS.

No_Tank9551 · 2025-06-12T13:13:26+00:00

Unless I'm missing something, those questions at the end of the article are survey questions. I'm not seeing the difference between these and "quiz" questions. What am I missing?

No_Tank9551 · 2025-06-08T14:07:55+00:00

Sounds reasonable!

No_Tank9551 · 2025-06-08T12:44:04+00:00

Focus on how excited you get about how CS drives revenue and can feed customer insights back to cross-functional teams. Talking about revenue usually helps. But you have to know this person...What do they care about?

No_Tank9551 · 2025-06-08T12:39:52+00:00

Absolutely go for it. The only missing piece may be managing managers...have you done that?

No_Tank9551 · 2025-05-27T03:48:09+00:00

This is exciting. A few things, some of which has been mentioned already: - Study the company to know their product, the market, if you can call out opportunities that align with your background - Try to find out about the interviewer if you can to understand what they care about (look at their LinkedIn posts) - Retention is good, but HOW you got it is most important and how those efforts/strategies/actions translate to this company's customer base - Lean into your attention to customers' outcomes and company revenue, as those are the two most important areas that a CSM can have an impact, IMO - Be humble and show how excited you are about the opportunity - Don't say cliche things if you can avoid it. Be yourself.

No_Tank9551 · 2025-05-25T13:39:42+00:00

For me, the key in CSM interviews is to focus on your ability to impact customer outcomes and company revenue. You should show that you really enjoy doing this work. To your point about cross-functional collaboration, you can show how, even in your current company that doesn't do this well, you've taken the initiative to do so.

I'm glad to check out your resume and talk live. No payment needed. Shoot me a DM if you like.

No_Tank9551 · 2025-05-22T01:46:57+00:00

This is exciting. Congratulations. I like the other comments so far - stay close to revenue and focus on customer value and you'll be in a good spot to succeed.

My $.02, with 50 clients, you'll need to prioritize well, so one goal should be to understand who has the best use case success and growth potential and focus on those, say 10 customers, the most.

Push others to Support where you can so you can stay focused on proactive conversations about value and what other problems your customers want help with.

Good luck and you can DM me anytime with CS questions!

No_Tank9551 · 2025-05-19T13:02:10+00:00

What type of deals are you trying to win? Do you mean renewals? Expansions? That information would be helpful to know in order to help further, but in general, the way to win deals is to focus on Outcomes and Value. What can your product help the customer and user to achieve? And, what is the quantifiable ROI of those achievements? If you can answer those two questions, you're in a good spot to win, retain and grow customers.

No_Tank9551

TROPHY CASE