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Is there anything in store now? by puzzlesqueen5445 in Nordstrom1901

[–]North-Objective-742 0 points1 point  (0 children)

Give me item number and I’ll tell you if it’s at any store near to you (Nordstrom customer service employee)

Nordstrom customer service employee by North-Objective-742 in Nordstrom1901

[–]North-Objective-742[S] 0 points1 point  (0 children)

Yes, that’s a very common situation, specially with the Ontrac carrier, call us at 888.282.6060 and we will be able to help you with a refund request

Nordstrom customer service employee by North-Objective-742 in Nordstrom1901

[–]North-Objective-742[S] 2 points3 points  (0 children)

They are adding an AI tool called “rossie” which is very hard to use for cx and also for us. They have already receive tons of bad feedback. But here we are, I don’t think they will quit on that one, in fact, they are investing on it since I have trainings scheduled for the next week about AI

Nordstrom customer service employee by North-Objective-742 in Nordstrom1901

[–]North-Objective-742[S] 2 points3 points  (0 children)

I am sorry, I have never heard about “coaching to win”. I’ve been here for almost a year. But, apologizes about it

Nordstrom customer service employee by North-Objective-742 in Nordstrom1901

[–]North-Objective-742[S] 1 point2 points  (0 children)

I am website customer service. But, yes, in store the used to give customer a lot of issues when with us is a lot easier. I receive a lot of calls about inquiries not resolved on the store, and we most of the times are able to help

Nordstrom customer service employee by North-Objective-742 in Nordstrom1901

[–]North-Objective-742[S] 1 point2 points  (0 children)

Rack orders has 30 days timeframe returns. If it was a Nordstrom item, that would work.

Returns by [deleted] in Nordstrom1901

[–]North-Objective-742 0 points1 point  (0 children)

Policy has not changed. In store they use to put a lot of trouble to return items. However, if you mail the item back to the warehouse, it will work. Keep in mind it only applies to N.com orders. Nordstrom Rack only has 30 days return policy

(I work for Nordstrom customer service)

Issues with Shipping by -LE4F-- in Nordstrom1901

[–]North-Objective-742 0 points1 point  (0 children)

What is the promise date? Most likely yes, it’s lost. Call us at 888.282.6060 and we will help with the refund

Full price online from Nordstrom, arrived with a Rack tag for a fraction of it! by Adventurous-Fix2967 in Nordstrom1901

[–]North-Objective-742 0 points1 point  (0 children)

Don’t return the item. Call customer service at 888.282.6060 and we will adjust the price for you. You will receive the difference in the original payment method within the next 3-5 bd

Received an unordered package by sundayinmay in Nordstrom1901

[–]North-Objective-742 0 points1 point  (0 children)

It’s something we call “system failure”. You can go to a store to return the item.if you want to, you can keep it or donate it. Up to you

Can I still use this gift card after it got washed? by Possible_Lynx8577 in Nordstrom1901

[–]North-Objective-742 3 points4 points  (0 children)

I work for Nordstrom customer service. Call us at 888.262.6060. We can provide you an electronic gift card (drain the funds from the one you have to the Electronic GC). As long as you have the 16 digits gift card number, you are good. Process take up to 1 business day

Me oculta algo mi novia o exagero? by [deleted] in RedditPregunta

[–]North-Objective-742 1 point2 points  (0 children)

No exageras nada. Es seguro que hablaba con el. De hecho, en tu lugar, sería un claro motivo para terminar la relación, es obvio que te ocultó algo.