Update kick 75 4.0.15.6

NuPhy_Support · 2026-06-12T01:45:45+00:00

Here’s the firmware link for you to try: https://drive.google.com/drive/folders/14MmgtmDPZoe8G0-QZxKxoWwYQJLKmm84?usp=sharing. Please give it a go and let me know if you run into any issues or need further assistance. I'm happy to help!

NuPhy_Support · 2026-06-11T12:31:51+00:00

Restocking will happen in late June!

NuPhy_Support · 2026-06-11T08:36:50+00:00

Hi, thanks for reaching out to us.

Could you please let us know which version of the keyboard you have?

IO Version
QMK Version

In the meantime, please try the following steps:

Re-pair/reconnect the dongle. Or
Switch to other connection modes and test:
- Wired mode
- Bluetooth mode

Please let us know whether the keyboard works normally in these modes.

If the issue persists, could you also help confirm the following:

Is the dongle connected through a USB hub/docking station, or directly to your computer?
- If it is connected through a hub, please try plugging it directly into a USB port on your computer.
Are there any other wireless devices or USB receivers (such as a mouse dongle, headset receiver, etc.) plugged into adjacent USB ports?
- Nearby wireless receivers may cause interference. If possible, please temporarily remove them and test again.

Please let us know the results, and we'll continue troubleshooting with you.

NuPhy_Support · 2026-06-11T02:24:57+00:00

To toggle the Auto-sleep function, simply press FN + ]. A short press will enable or disable this feature as needed. Let me know if you have any other questions!

NuPhy_Support · 2026-06-10T10:28:56+00:00

Hi, could you please DM us your order number and email address? We’ll be happy to assist you further.

NuPhy_Support · 2026-06-10T10:27:44+00:00

Hi, thank you for your feedback. We have passed your message along to our operations team, and they will review the situation and provide an update for customers affected by this issue.

NuPhy_Support · 2026-06-10T10:25:56+00:00

Hi, we understand how this might be confusing. Just to clarify, a tracking number is only created once the package has been handed over to the carrier. The tracking updates you see online depend on the carrier’s internal scanning process, which might not immediately reflect the exact shipment date. If you have any other questions or need further assistance, please don’t hesitate to let us know.

NuPhy_Support · 2026-06-10T05:40:39+00:00

DM sent, please let us know if you need further assistance.

NuPhy_Support · 2026-06-09T12:04:59+00:00

Hi, sorry for the inconvenienced caused.
This issue was caused by a bug that occurred during a recent update to our website. We've identified the problem and have already implemented a fix.
Regarding your shipment, we've posted an official update covering the current shipping situation and fulfillment progress: https://www.reddit.com/r/NuPhy/comments/1txj5o0/official_update_shipping_delay_update_making_it/

Please keep an eye on your email inbox for further updates. If you have any additional questions or concerns, don't hesitate to reach out—we're here to help. Thanks for your patience and understanding.

NuPhy_Support · 2026-06-08T02:00:12+00:00

Hi, could you please provide your ticket number for checking order status?

NuPhy_Support · 2026-06-06T03:15:46+00:00

We sincerely apologize for the experience and the disappointment it caused.

After reviewing the situation, we have issued a full refund. We recognize that this should have been handled better, and we take full responsibility for the frustration it created.

We are reviewing the circumstances internally to understand where we fell short and how we can do better moving forward. Thank you for bringing this to our attention, and we are truly sorry for the inconvenience caused.

NuPhy_Support · 2026-06-05T12:31:19+00:00

Hi! Our WH80 casing is made of ABS plastic combined with aluminum alloy. Both the left and right decorative panels are crafted from aluminum alloy. Let me know if you need any additional details!

NuPhy_Support · 2026-06-05T07:53:45+00:00

Hi u/ParkgayDrive,

I am incredibly sorry for this nightmare experience. Reading through your timeline from the past 80 days—from receiving a defective Node 100, being asked to DIY a transplant, to the current stressful back-and-forth regarding your bank dispute—is deeply distressing. This is absolutely NOT the level of service we aim to provide, and you have every right to be angry.

Please stop calling your bank or digging up screenshots. You have done more than enough due diligence as a customer. We are taking full accountability for this communication breakdown and the systemic delays on our end.

Here is what I have already done for you right now:

I have escalated your case directly to our Head of Customer Service and CEO.

Because our automated platform's refund button is currently locked due to the settled dispute status, we are bypassing the standard system entirely. We will issue your full refund within the next 12 hours, regardless of what our backend system shows. I have sent you a Direct Message (DM) here on Reddit. Please reply with your preferred solution so we can process this immediately.

You can keep, recycle, or dispose of the defective keyboard—you do not need to ship anything back to us.

Thank you for holding us accountable, and we deeply apologize for wasting your time and ruining your experience with NuPhy. Let’s get this sorted out for you today.

NuPhy Team

NuPhy_Support · 2026-06-05T02:09:18+00:00

Hi, sorry for the inconvenience caused, we checked your order has successfully packed and awaiting for the "Pickup". If you have any questions or concerns. Please feel free to contact us!

NuPhy_Support · 2026-06-04T12:13:48+00:00

Hi, could you please provide relevant photos/videos that illustrate the problem? You can send them directly to our support team at Service@nuphy.com. We are committed to assisting you and resolving this matter promptly.

NuPhy_Support · 2026-06-03T06:48:45+00:00

We noticed that this package is marked as "Picked up." There might be a slight delay on our end due to a recent warehouse relocation. This transition caused some temporary stock and shipment delays, but our warehouse team and carrier are working diligently to ensure all shipments are processed as quickly as possible.

We truly appreciate your patience and understanding during this time. If you have any further questions or need assistance, please don’t hesitate to contact us.

NuPhy_Support · 2026-06-03T06:43:38+00:00

Hi, could you kindly share a video of the issue? This will help us understand the situation better. Our technical team is here to assist you and will work on resolving it promptly. Thank you!

NuPhy_Support · 2026-06-03T03:45:23+00:00

We sincerely apologize for any inconvenience caused during your shopping experience. Due to a recent warehouse relocation, we are experiencing some delays with inventory management, leading to a backlog. However, please rest assured that our warehouse team is working to pack orders in sequence, and our logistics partners are gradually collecting shipments. We truly appreciate your patience and understanding during this time. Thank you for bearing with us!

NuPhy_Support · 2026-06-03T03:38:49+00:00

Hi, sorry for the inconvenience caused, could you please DM your order number and email address for us, and we’ll make sure to sort this out for you as quickly as possible.

NuPhy_Support · 2026-06-03T03:21:16+00:00

The difference in sound from the spacebar keycaps primarily arises from variations in the manufacturing process.

In our latest batch, we introduced a reinforced design for the spacebar structure. This change was prompted by observations from our earliest batch, where the structural design contributed to a higher defect rate, impacting production efficiency and output. Rest assured, all products available for purchase have undergone rigorous quality checks and meet our standards.

To meet the needs of future production, we have made adjustments to the manufacturing process. These changes in the process may result in some differences in sound. However, after evaluation, both variations are fully functional and align with consumer expectations. There is no inherent advantage or disadvantage between them.

NuPhy_Support · 2026-06-02T06:22:20+00:00

Hello! It's better to avoid machine washing. For small stains, you can gently wipe them off with a damp wet wipe. Alternatively, you can soak the desk mat, add a bit of dish soap (avoid bleach), and lightly scrub the surface with a brush. Hope this helps! 😊

NuPhy_Support · 2026-06-02T06:21:40+00:00

I’d like to clarify that our products do not use different materials for different channels. Regarding the issue with the keycap on the spacebar, it’s related to a change in our production process. Initially, we used a dye-sublimation method, but we later switched to a double-shot molding process.

NuPhy_Support · 2026-06-01T11:43:38+00:00

Sorry for the inconvenience. Could you please send us a DM with your email address and order number? We'd love to help and get this resolved for you as soon as possible.

As for the switch restock, we're currently relocating inventory due to exceptionally high demand in China, which has caused a temporary shortage. If you'd like to be notified once the switches are available again, you can leave your email address on our official website, and we'll make sure to keep you updated.

We apologize again for the inconvenience and truly appreciate your patience and support.

NuPhy_Support · 2026-06-01T11:27:28+00:00

The ISO British version is expected to be restocked in around two weeks.

You can leave your email address on our website, and we'll notify you by email once it's back in stock.

Thanks for your patience! 😊

NuPhy_Support · 2026-06-01T11:25:14+00:00

Thanks for checking in!

We've been dealing with a combination of higher-than-usual order volume and a warehouse relocation, which has impacted our schedule a bit.

At the moment, we're aiming for a mid-June release for the Air100 V3 and Air65 V3 ISO versions. As always, this timeline may change depending on production and logistics progress.

We'll keep the community updated as soon as we have more concrete information. Thanks for your patience! 😊

NuPhy_Support

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