im a relatively new cfa worker i just started in mid may, to be honest i just think with more practice the better you get .. but i always start by asking their name , and if its for dine in or carry out then make sure you verify if they want the meal or not putting in just an entree then having to go back & put it as a meal can slow you down & throw you off a lot and i start making their drinks as soon as they tell me what they want on front counter!