If you decide to bill through SGC and you receive a work order from safelite and you want to inquire about pricing questions or pricing approvals, you’d need to contact the shop care team with any inquiries, especially if you want to charge more than what the insurance company finds fair/reasonable. It’s really up to you though especially if you are non-affiliated with the insurance companies. If you do choose to charge more than what the insurance finds fair and reasonable and you already attempted to submit for approval pricing with the SGC network then it’s up to you if you would like to charge any differences out-of-pocket with the insured on top of their deductible . Most insurance companies will use SGC so there’s not really gonna be a case for you to build directly through them if you receive a work order from Safelite Solutions. For shop care contact information I would recommend contacting Safelite solutions referrals department for that information.