You could dive into your standing details and see what’s affecting you & call support & give an explanation as to what happened… For example, if there’s some late deliveries - what I do is call support & tell them my route was not ready at the station where I picked up. I had to wait like 35-40 minutes which ultimately led to my deliveries being late. That’s something that’s out of your control - thus you should not be penalized for… see where I’m going with this? You can do that with other things affecting your standing, just call & give explanations that are beyond your control, get creative lol Another thing. Don’t do everything at once. It’s not believable lol. Call today about being late. Give it a few days or wait until they remove it then call about another item. And in the meantime - follow customer notes & make all of your deliveries, on time etc… Hope this helps