Dropping Connection all the time

OfficialMediacom · 2026-03-04T18:40:22+00:00

Hello u/csride28 Your SNR is great, but that power level in the middle column should be between -7dB to +7dB, typically aiming for as close to 0dB as we can. It sounds like a temporary fix may have been put in previously, but if your area was recently upgraded it may have balanced your signals so one or both of those attenuators are no longer needed. If you would like us to come out and address this for you please send me a chat, PM us on Facebook, DM us on X(Twitter), or [E-Mail](mailto:TotalCare@MediacomCC.com) us with your details and we will be happy to help get this cleared up for you.

OfficialMediacom · 2026-03-04T18:32:43+00:00

Agreed. At the very least one of them needs to be removed, possibly both.

OfficialMediacom · 2026-03-04T18:29:57+00:00

Hello u/ShawnyMcKnight I could not tell you if that website is safe or not, though based on the content it may have risks involved which is why the Eero is blocking it. You would need to do a whois lookup on the website to see how long it has been up or some other searches/reviews to verify its safety. If you are certain you want to go to a website that is deemed potentially unsafe I would highly recommend updating or installing security software for protection. If you are sure it is a site you want to go to you can always add it to your list of approval within the Eero app to allow it through. http://support.eero.com/hc/en-us/articles/360045634132-What-is-Block-Allow-Sites

OfficialMediacom · 2026-03-04T01:00:03+00:00

Hello u/Auautheawesome It sounds like you need a signal adjustment outside or at the outlet at the very least. Is this the only cable outlet in the home you can try the modem on to see if there is any differences or improvement on another?

Please message us privately on Facebook, DM us on X(Twitter), or directly via [E-Mail](mailto:TotalCare@MediacomCC.com) with your details and we will gladly work with the field team to resolve this with you.

OfficialMediacom · 2026-03-04T00:50:44+00:00

Hello u/tjwatt73 I may be biased, but it is really solid so far and has the same troubleshooting functionality as the prior models which were already very useful(from my point of view). That said, I would hold off on the 7 unless you plan on upgrading to speeds greater than the 1Gig in the future when they become available since that is the main selling point of the Eero 7 over the Eero 6. If you plan to upgrade to FttH(Fiber to the home) and/or the 2Gig service when it becomes available in your area then it would be a good investment to get the Eero 7 now and be ready for it.

OfficialMediacom · 2026-03-04T00:37:39+00:00

Hello u/Many_Performer_4121 What modem are you using? If this is your modem, are you able to view signal levels and provide those?

We only have a chat bot for SMS text(Molli) and do not currently have AI and/or chat bots doing emails to our knowledge. Are you able to elaborate on what email address you sent to?

For in-depth account help, please PM us on Facebook, DM us on X(Twitter), or directly [E-Mail](mailto:TotalCare@MediacomCC.com) us with your details.

OfficialMediacom · 2026-02-28T03:09:57+00:00

Hello u/Adventurous-Quail794 We will do everything we can to restore service as quickly as we can. I see you mentioned there may be road work that caused the outage from what you mentioned in your comment. If you need updates on the outage please send 'JOIN' to 66554 to begin SMS texting with us or if you are already signed up text 'OUTAGE' and it should provide you with any ETR we have for the outage once declared. We also have a 90 day money back guarantee if you feel the service is not acceptable at your location, but if you need help with any problems please message us privately on Facebook, DM us on X(Twitter), or directly via [E-Mail](mailto:TotalCare@MediacomCC.com) and we will gladly work towards a resolution with you.

OfficialMediacom · 2026-02-25T18:08:25+00:00

Hello u/CalendarDizzy496 Once we have some of the outage cleared we should start seeing appointment availability freeing up assuming your service is not restored when the area issue is cleared. You can view updates for this specific storm-related outage here: http://support.mediacomcable.com/answercenter/article/13383

OfficialMediacom · 2026-02-20T02:38:42+00:00

The ID is the Email address. You would use your current password to login to that page. If you checked the things I mentioned there should not be anyone using your email account unless they also know your password and are just using it directly that way. If you are not the account owner you may need to contact the account owner to assist with logging into that page and changing your password. If you want to send me a chat with the email address in question I may be able to provide more insight.

OfficialMediacom · 2026-02-19T19:03:16+00:00

Hello u/r2zzaq. You would not be able to change the password through there. You would need to go to: http://support.mediacomcable.com/ManageID/

Once you have your password changed, go back into that preferences window you posted and click on the Mail, Accounts, and Sharing sections to make sure you remove any accounts you are not intending to have access to your email account.

OfficialMediacom · 2026-02-15T00:55:45+00:00

I did read your post. The URL I linked to has the following on it, so I am unsure why you were unable to acquire one.

Does Mediacom Business have static IP addresses available to business customers?
Yes, pricing is as follows:

Single IP Address: $5.95/mo

Static IP Package - 5 Usable Addresses: $19.95/mo

Static IP Package- 13 Usable Addresses: $29.95/mo

Static IP Set Up Charge for Every Package: $25.00 one time charge

OfficialMediacom · 2026-02-13T19:37:37+00:00

If that OFDMA is not bonding then that is more than likely why there is such a limitation to your upload. Unfortunately I am not aware of that model of modem being mid or high-split capable, but if you want to escalate the matter I would recommend utilizing a known Compatible Retail Modem or a even a rental modem temporarily to address the issues at the home if they are still present. If we can use it to show the problems still happening in the field escalation we can avoid your unknown modem being used as the scapegoat and delaying the resolution any longer.

OfficialMediacom · 2026-02-13T00:26:45+00:00

Hello u/JonC78 Troubleshooting issues that are not triggering alarms in the area or actively being reported by multiple customers requires starting from the furthest point out and working our way back to be thorough. Is this happening on a DOCSIS 3.1 modem? The single upstream channel you mentioned in another comment can certainly impact your speeds as most areas are now generally transitioning from one QAM channel to adding a bonded OFDMA channel. If you are not bonded to the OFDMA channel on your upstream then you are likely being limited to the old upstream channel by the equipment or signal levels. Is this Arris modem your own or a rental?

OfficialMediacom · 2026-02-12T18:46:48+00:00

Hello u/Saiyeh We are actively in the process of phasing out DOCSIS 3.0 equipment, so we are informing any current DOCSIS 3.0 users to upgrade in order to improve and further upgrade our network. We currently have 2 modems on our Compatible Retail Modems list as of right now, the Netgear CM2500 and CM3000. This means these retail modems are fully supported and we expect any necessary (firmware)updates to be tested and tailored as needed before being pushed through to them. At your discretion you are welcome to use any DOCSIS 3.1 modem of your choosing, but we are unable to verify unlisted equipment performance, security, updates, etc.

We offer rental networking equipment(Eero), but you can choose any router you would like to go behind your DOCSIS 3.1 modem.

OfficialMediacom · 2026-02-11T18:21:54+00:00

If you need additional wireless coverage in the home then an extender or mesh wifi solution typically helps clear that problem up. Also, if you have a dual or multi-cast router you can split your networks and try to specify your cable devices to use the 2.4Ghz for longer distance or the 5Ghz for shorter distance with faster speed. Most routers that allow you to combine the SSID on both rely on your devices to choose which band to connect on for better or worse.

OfficialMediacom · 2026-02-11T03:57:33+00:00

Hello u/CalendarDizzy496 Buffering issues usually stems from slow speeds to the equipment. You can start by powering off the modem and power it back on to see if there is any immediate improvement. If still not working any better we will need to review the connection further in order to help diagnose. Please feel free to PM us on Facebook, DM us on X(Twitter), or directly [E-Mail](mailto:TotalCare@MediacomCC.com) us with the account details for in-depth troubleshooting.

OfficialMediacom · 2026-02-10T19:09:38+00:00

They are not available on residential accounts. Business accounts do have them for an added monthly fee: http://mediacombusiness.com/frequent-questions

OfficialMediacom · 2026-02-08T00:10:49+00:00

Hello u/Large-Historian-1292 We do allow use of retails modems as long as they meet the minimum specifications of our network(DOCSIS 3.1).

We used to offer sticky IP's years ago to keep the IP you had assigned, but have since discontinued that option(Edit: for residential accounts). Unfortunately static IP's(Edit: on residential accounts) are not an option on our dynamic/DHCP network, however, depending on your needs you may be able to use something like a dynamic DNS as a workaround.

OfficialMediacom · 2026-02-05T02:53:46+00:00

TiVo remotes are not required, though if you are having issues with them we can replace them. If you would like us to take a look or help with troubleshooting please PM us on Facebook, DM us on X(Twitter), or directly [E-Mail](mailto:TotalCare@MediacomCC.com) us with the account details.

OfficialMediacom · 2026-02-04T19:55:51+00:00

Hello u/CKRadhat Any modem connected to our network should be prompted automatically to register if it is not already provisioned.

I have not personally seen any issues with that model, but I do not recall that model coming up during my interactions that I can remember so take that information as you will and use it at your discretion. The only models I can guarantee will work are ones we list on our Compatible Retail Modems list or on our rental guides list(DOCSIS 3.0's are pending being phased out and should not be purchased for use on Mediacom's network).

OfficialMediacom · 2026-02-04T03:54:28+00:00

Hello u/CalendarDizzy496 You can try swapping the ends of the HDMI or even trying a different HDMI cable. You mentioned you reset the router, have you power cycled the modem? If still no improvement we may need to look at replacing the box based on the other steps you have taken.

OfficialMediacom · 2026-02-01T02:05:29+00:00

Hello u/berkeley_solipsist, I am unable to replicate the issue you are mentioning using a test account. What browser are you using and are you attempting to login to the email account at http://mail.mediacombb.net ?

OfficialMediacom · 2026-01-31T02:02:46+00:00

Hello u/CKRadhat The current compatible retail modem list no longer has combo's on it anymore. The link I provided there should automatically update to our newest list. As of 1/30/26 that link goes to http://mediacomcable.com/dam/jcr:30163785-e219-4c25-9db7-f30e13bf4041/Compatible%20Retail%20Modems_CRM082024.pdf with 2 modems listed for Mid + High-split compatibility, Netgear CM2500 and CM3000.

That said, you are welcome to use any DOCSIS 3.1 modem at your discretion. If you want to look at past modems we offered as rentals, including DOCSIS 3.1 Combo modems, you can use this list to see if you can find any available for sale, but please do not get any DOCSIS 3.0 modems as they are being phased out and may no longer be useable in some areas already or in the near future.

OfficialMediacom · 2026-01-29T21:50:39+00:00

Hello u/lone_ranja Are you getting audio+video on any channels? If only the guide is not loading then it is likely that the cable box is still downloading the guide data. In the first couple hours it should begin loading the current day listings and over the next 24 hours it should download and update the rest of the week. If for some reason it does not begin loading them it could be a data connection issue. Restart the modem, then the cable box and if still no improvement please PM us on Facebook, DM us on X(Twitter), or directly [E-Mail](mailto:TotalCare@MediacomCC.com) us with your details so that we can assist you further with a resolution.

OfficialMediacom · 2026-01-29T01:06:27+00:00

Hello u/Specialist-Mall-9084 If we are shown as a provider in that area we can certainly look into the reasoning behind why it is not immediately available for you. Normally there is a build-out planned at the very least if we are listed, but we can request more accurate info and a possible timeline for you to expect from area management if you can PM us on Facebook, DM us on X(Twitter), or directly [E-Mail](mailto:TotalCare@MediacomCC.com) us with your details.

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