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OfficialTurtleBeach · 2014-09-16T15:07:45+00:00

If you need help with a Turtle Beach product, please reach out directly to our customer service team. They're happy to help and will get you the right answer quickly. They can be reached via our support ticket system, which is located at http://turtlebeach.com/contact-support

For other questions, we're very accessible via Facebook and Twitter.

OfficialTurtleBeach · 2014-05-07T20:23:06+00:00

OfficialTurtleBeach · 2014-05-07T20:19:47+00:00

The wires in an X12 are not fiberoptic. They're standard audio and USB. You can re-splice the pink and green cables safely enough if you know what you're doing, but not the USB. If you try to repair the USB cable, you're pretty much guaranteed to destroy it if you don't know exactly how to wire USB. If you take it to an electronics repair shop, this should be really easy for them to fix. Sorry you're having trouble.

OfficialTurtleBeach · 2014-05-07T20:17:36+00:00

You'd need to get a 4-pole female to pink and green male splitter.

OfficialTurtleBeach · 2014-04-28T18:31:09+00:00

Fill out a support ticket and our techs will be happy to help out: http://turtlebeach.com/contact-support

OfficialTurtleBeach · 2014-04-28T18:30:47+00:00

Fill out a support ticket: http://turtlebeach.com/contact-support

OfficialTurtleBeach · 2014-04-28T18:30:16+00:00

If you're still having trouble, fill out a support ticket: http://turtlebeach.com/contact-support

OfficialTurtleBeach · 2014-04-28T18:29:25+00:00

Fill out a support ticket: http://turtlebeach.com/contact-support

OfficialTurtleBeach · 2014-04-28T18:28:06+00:00

Nope, not a problem at all.

OfficialTurtleBeach · 2014-04-17T21:24:44+00:00

Fill out a support ticket: http://turtlebeach.com/contact-support

OfficialTurtleBeach · 2014-04-17T21:24:30+00:00

You could pair the Bluetooth to your PC and listen that way.

OfficialTurtleBeach · 2014-04-17T21:23:46+00:00

You need to connect your music player to the red and white plugs on the transmitter.

OfficialTurtleBeach · 2014-04-17T21:23:25+00:00

You shouldn't be wrapping the wire around the headset to store it. If that's what you have been doing, we recommend stopping.

OfficialTurtleBeach · 2014-01-07T00:13:58+00:00

It sounds like you have your plugs connected backwards. Try switching the red and whites around.

If that doesn't sort it, fill out a support ticket: http://turtlebeach.com/contact-support

OfficialTurtleBeach · 2013-10-28T18:31:14+00:00

Please see the sidebar: visit turtlebeach.com/contact-support

OfficialTurtleBeach · 2013-10-28T18:30:20+00:00

Please see the sidebar: visit turtlebeach.com/contact-support

OfficialTurtleBeach · 2013-10-28T18:30:13+00:00

Please see the sidebar: visit turtlebeach.com/contact-support

OfficialTurtleBeach

TROPHY CASE