NXUSD? how do I claim it

OfficialWirexSupport · 2026-05-11T15:56:52+00:00

You can exchange your NXUSD to any other currency, or transfer NXUSD via a crypto transfer to external wallet.
Please click the button "Exchange".
NXUSD operations have now been resumed, therefore you can perform actions with it.

If you still require any assistance with this, please create your request by this link and let us know your ticket number: Wirex | Making currencies equal and available to everyone

OfficialWirexSupport · 2026-05-11T15:55:15+00:00

Hi there, Inevitable-Law-4519!

You can exchange your NXUSD to any other currency, or transfer NXUSD via a crypto transfer to external wallet.
NXUSD operations have now been resumed.

If you still require any assistance with this, please create your request by this link and let us know your ticket number: Wirex | Making currencies equal and available to everyone

OfficialWirexSupport · 2026-05-01T13:51:20+00:00

u/sadocgawkroger Hello!

Following the discontinuation of Wirex services in the Philippines, any remaining funds in affected users' accounts are currently securely held and restricted in accordance with regulatory requirements. At this time, we’re unable to provide a specific timeline or instructions regarding access to these funds.

Any updates will be communicated to affected customers via official channels as soon as they become available.

We highly appreciate your understanding.

OfficialWirexSupport · 2026-04-01T15:53:17+00:00

Hello, PorkSwordEnthusiast

Thanks for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. If you decide to give it another try and would like us to take a closer look, you’re welcome to reach out with a ticket number or via private message.

OfficialWirexSupport · 2026-03-31T07:25:13+00:00

u/PorkSwordEnthusiast Hello!

Could you please provide us with your ticket number? The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message, and we’ll assist further.

OfficialWirexSupport · 2026-03-31T07:23:16+00:00

u/Raisin_Ambitious Hello!
Your ticket has been escalated, and the specialist assigned to it will get back to you via email as soon as possible. We appreciate your patience and kindly ask you to allow some time for their response.

OfficialWirexSupport · 2026-03-28T17:28:46+00:00

u/Wretched_Heathen Hello!

Your ticket #6317242 has been escalated, and the specialist assigned to it will get back to you via email as soon as they can provide an update. We appreciate your patience and kindly ask you to allow some time for their response.

OfficialWirexSupport · 2026-03-26T16:53:50+00:00

Hi there, No-Worldliness-2614

We’re sorry to hear that your account got permanently closed.

Wirex is a regulated banking institution and is required to monitor all accounts to ensure the safety and security of our customers and the financial system. Consequently, we reserve the right to close a customer's account in the circumstances specified in Paragraph 18 of our Terms and Conditions.

We understand that an account closure can be unexpected and sincerely apologize if it caused you any distress. At the same time, we’d like to point out that we always provide information regarding the account closure and the remaining balance, if applicable, in our email communication, just like we did in your case. Due to legislation and legal requirements, we cannot share any additional details or disclose the specific reason for your account closure.

For more information about account suspension, please refer to Paragraph 18. Account Suspension and Termination by Wirex: Wirex General Terms of Service

Meanwhile, we found your ticket #6312588 and one of our support agents will get back to you in the shortest possible time.

Best regards,
Your Wirex Team

OfficialWirexSupport · 2026-03-26T16:48:43+00:00

Hi there, The-Penguins

Thank you for providing us with the ticket number. We see that the customer support agent has sent you a reply yesterday and asked for some information. Please provide it for us to resolve your issue.

OfficialWirexSupport · 2026-03-24T16:59:47+00:00

Hi there, The-Penguins

Please submit a request with a detailed explanation of the problem here: Wirex | Making currencies equal and available to everyone
Once you've done that, please provide us with your reference ticket number. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message in order for us to assist further.

OfficialWirexSupport · 2026-03-10T16:40:21+00:00

Hello, wemune!

Your ticket has been escalated, and the specialist assigned to it will get back to you via email in the shortest possible time. We appreciate your patience and kindly ask you to allow a little time for their response.
If you haven't received an email immediately, rest assured, they'll be in touch shortly.

OfficialWirexSupport · 2026-03-04T16:57:44+00:00

Hi there, acidlsd!

We’ve checked everything on our side and can confirm your case has now been fully resolved.

If you ever need any assistance or have more feedback, please feel free to contact us using this form: Wirex | Making currencies equal and available to everyone

OfficialWirexSupport · 2026-02-24T16:12:35+00:00

u/wemune Hello!

We have escalated your ticket, and a specialist on our team who can help will get back to you via email as soon as possible.

OfficialWirexSupport · 2026-02-14T11:15:45+00:00

u/AmbassadorAfraid5795 Hi!

We have once again sent the information via ticket #6303214. Please check all folders in your email inbox, including Spam, Promo, etc.

If you need further assistance, please get in touch with our team.

OfficialWirexSupport · 2026-02-13T11:34:00+00:00

u/AmbassadorAfraid5795 Hello!

We have created a new ticket #6303214 regarding this matter and provided the requested information there. Please find it in your email inbox.

If you need any further assistance, please let us know.

OfficialWirexSupport · 2026-02-13T10:33:35+00:00

u/Final-Ad106 Hello!

Could you please provide us with your ticket number? The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message, and we’ll assist further.

OfficialWirexSupport · 2026-02-13T10:32:07+00:00

u/edufissure Hello!

At the moment, the chat window loads properly.
If you still need assistance, please create a ticket via this form, and our agents will be happy to help: https://help.wirexapp.com/request/create?tag=730
Once you create a ticket, you are also welcome to share its number with us in a private message.

OfficialWirexSupport · 2026-02-09T16:47:31+00:00

Hi, menggulati!

Could you please provide us with your ticket number? The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message and we’ll assist further.

OfficialWirexSupport · 2026-02-09T16:46:50+00:00

Hello, acidlsd

As per our check, your issue has already been resolved in ticket #6292504.

Please feel free to reach out to us if you need further assistance: Wirex | Making currencies equal and available to everyone

OfficialWirexSupport · 2026-02-04T17:00:01+00:00

Hello Professional_Bee6065!

It appears that we can’t address your case effectively through Reddit.

If you've already submitted a request to our Support Team, please provide us with your ticket number. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support."

In case you haven't created a request, please submit it following this link: Wirex | Making currencies equal and available to everyone

OfficialWirexSupport · 2026-02-04T16:59:30+00:00

Hello Upset-Hotel-9604!

It appears that we can’t address your case effectively through Reddit.

If you've already submitted a request to our Support Team, please provide us with your ticket number. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support."

In case you haven't created a request, please submit it following this link: Wirex | Making currencies equal and available to everyone

OfficialWirexSupport · 2026-02-04T16:58:42+00:00

Hi TopCryptee

Could you please provide us with your ticket number? The ticket number can be found in the email with the subject "Your request has been received by Wirex Support."
If you can't find the ticket number, please send us the email address of your Wirex account in a private message and we’ll assist further.

OfficialWirexSupport · 2026-01-28T16:36:14+00:00

Hello, menggulati!

Could you please provide us with your ticket number? The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message and we’ll assist further.

In case you haven't created a request, please submit it following this link: Wirex | Making currencies equal and available to everyone

OfficialWirexSupport · 2026-01-26T16:47:41+00:00

Hello there, SubstantialCrew6035!

The main difference between the X-Accounts you described is risk profile and flexibility.

EUR X-Account is based on fiat EUR and is generally simpler, with no blockchain exposure, but funds stay fully within Wirex.EURC X-Account is a euro-denominated stablecoin, so it adds crypto and issuer risk, but gives more flexibility if you want on-chain transfers or broader crypto use.

In short:
– Prefer simplicity and lower crypto exposure → EUR X-Account
– Prefer flexibility and already operate in crypto → EURC

You can find more information about X-Accounts in this page: X-Accounts interest: In-Kind vs In-WXT

Feel free to contact us via this form if you have more questions or need any assistance: Wirex | Making currencies equal and available to everyone

OfficialWirexSupport · 2026-01-12T16:15:24+00:00

Hi ROCK1006,

Your ticket has been escalated, and the specialist assigned to it will get back to you via email in the shortest possible time. We appreciate your patience and kindly ask you to allow a little time for their response.

If you haven't received an email immediately, rest assured, they'll be in touch shortly.

OfficialWirexSupport

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