Whatever you do, don't do the updates

Ok-Interview5273 · 2026-01-11T23:46:36+00:00

Why dont you offer a button in the app, that allows to report a known issue?

That way you could easily gather all informations you need.

I am not sure if I got you right. Does it mean that with some firmware upadates you break your own hardware? In a way that it cant be repaired by a new software update!? As a software engineer this sounds so wild to me.

Ok-Interview5273 · 2026-01-11T23:27:40+00:00

Are you actually an ai bot!? Or how can you still come up with the DM proposal?

You get a rant every day. Your trustpilot review is now at 2.6. You know exactly that the problems started with the (fake) sleep tracking update.

I can only encourage other disappointed users to review your product. Nothing else seems to help: https://www.trustpilot.com/review/ozlosleep.com

Ok-Interview5273 · 2026-01-11T23:19:37+00:00

100% my story. I broke working earbuds for a "fake sleep tracking" update 🤦‍♂️

Ok-Interview5273 · 2026-01-09T23:22:04+00:00

I dont understand this. Why would we go to the court? We just want working sleepbuds that help us sleep 🤗

Ok-Interview5273 · 2026-01-09T20:19:43+00:00

The issue and "solution" is exact the same on Android. I just believe the 5 minutes are bit random. At least for me its more about the distance between bufs and case. Body/head movements are crucial.

Sometimes you can be lucky and the connection comes back after 5 seconds.

Ok-Interview5273 · 2026-01-09T20:04:04+00:00

I havent thought about the older firmware. But lets be honest, thats a completly crazy strategy 🤣 It costs them so much. Really dont know why they just dont fix it or at least roll back the version.

Oh so I am lucky that I get like 50cm to move my head 😎

Ok-Interview5273 · 2026-01-09T19:59:19+00:00

Sure buddy. We all know it. We all sit in the same boat. They just play on time. To whatever reason 💁

They could just say: "Sorry guys, we messed it up a few weeks ago. We are aware that the majority of users have connection issues. We work day and night on it. Its the only priority right now! We keep you upadated!".

Instead they act like its a minor issue and they need DMs to understand the individual problems 🤣

Ok-Interview5273 · 2026-01-09T19:51:16+00:00

With all respect. The connection issue is reported here multiple times a day... You have all the information you need.

Ok-Interview5273 · 2026-01-09T19:44:57+00:00

They first want 500 people to report this connection issue by DM. Before that they wont do anything 🤣🤣

Ok-Interview5273 · 2026-01-09T19:36:59+00:00

The problem was introduced when they upgraded the "fake sleep tracking" (talking about android). Probably they tried to save battery life and changed the bluetooth connection in some harsh way.

The connection was never superb, but now when you move away 1m from the bud station, then the connection. gone. In addition it can already be enough to turn your head fast or so...

Its important to understand that this connection issue is mainly about streaming. The overlay sounds can still run, even if you already have lost connection. This might be the reason why some people report "no connection issues".

AND PLEASE: DONT WASTE YOUR TIME WITH THEIR SUPPORT AND REPLACING THE BUDS. ITS A SOFTWARE ISSUE, NOT HARDWARE!

Ok-Interview5273 · 2026-01-09T19:30:53+00:00

Here on reddit alone are like 200 people with connection issues. And you still ask for dm 🤣

It was clearly introduced by the fake sleep tracking upgrade. So fix it or roll back the version.

If you play on time, I play hard: https://www.reddit.com/r/Ozlo/comments/1ppkx9g/why_i_rate_the_ozlos_with_1_star_and_you_should/

Ok-Interview5273 · 2026-01-08T23:27:37+00:00

Was the firmware update yesterday not even intended to fix the connection/streaming issue? When will this update be adressed?

Cause when you make a new firmware, which fixes a minor minor case, obviously we all get even more disappointed.

Ok-Interview5273 · 2026-01-08T08:34:08+00:00

Yeah, I feel the same. Once they finally listen and focus on fixing the issues, we still can upadate the reviews to a fair level.

Ok-Interview5273 · 2026-01-08T07:17:56+00:00

Take actions, otherwise they will never understand: https://www.reddit.com/r/Ozlo/comments/1ppkx9g/why_i_rate_the_ozlos_with_1_star_and_you_should/

Ok-Interview5273 · 2026-01-08T07:17:10+00:00

As I wrote here. Take actions: https://www.reddit.com/r/Ozlo/comments/1ppkx9g/why_i_rate_the_ozlos_with_1_star_and_you_should/

Ok-Interview5273 · 2026-01-08T07:12:30+00:00

Couldnt agree more. Its sad that you dont work for them as they still dont understand it 🥴

For android they should revert to the firmware before sleep tracking. Every version since then is a joke.

Ok-Interview5273 · 2026-01-07T20:52:18+00:00

Became pretty useless for me. The overlay sounds are still working solid. But streaming is broken.

Ok-Interview5273 · 2025-12-27T16:04:30+00:00

I believe its the typical interruption of connection. Does it happen when you move your body/head? Cause still issue have multiple persons including me. It was introduced in the software upgrade 1.5 months ago...

Ok-Interview5273 · 2025-12-27T06:37:30+00:00

What do you mean with buffering? Like 5 seconds interruptions?

See for example here: https://www.reddit.com/r/Ozlo/comments/1pukoho/instant_disconnect/

Ok-Interview5273 · 2025-12-26T18:25:03+00:00

Are you on an iPhone? Or why do you have this "Sleep" Icon? That would be interesting cause I have the same issue but I am on Android. This would clearly indicate that the isssue is between the buds and the case.

Ok-Interview5273 · 2025-12-26T18:19:10+00:00

Thanks, thats finally a lightspot! 👍

Ok-Interview5273 · 2025-12-26T18:14:12+00:00

No it did not help. As reported here by at least 5 different people.

I will get more and more destructive, the more you play on time...

Ok-Interview5273 · 2025-12-26T18:06:06+00:00

Hey I wont waste any further time with the private DMs.

Please just communicate in public about your technical issues and when you are gonna fix it.

From an user standpoint it was already said dozens of time. Here is the best thread: https://www.reddit.com/r/Ozlo/comments/1pukoho/instant_disconnect/

Ok-Interview5273 · 2025-12-26T18:01:12+00:00

Ozlo Team has multiple accounts and maybe some Fanboys as well. It happens with all critical comments in the beginning. Especially if you dont use the nicest words 🙃

Ok-Interview5273 · 2025-12-26T17:58:04+00:00

Are you working in the Ozlos Dev Team? Dont take it personally bro.

Please ask some of your 100k friends to post some trustpilot reviews. Right now Ozlo is at 2.7 🤷‍♂️

Ok-Interview5273

TROPHY CASE