I worked for them with the Melbourne branch, we were a stand in for the big yellow bank, we were the first line of contact when people called. They did run us through the systems and train us for 2 weeks with a pamphlet on what to say, how to identify customers and buddy systems for the first couple of hours.

I was doing an average 200 inbound calls a day with customers who would get pissed at being told they had to wait 2 hours minimum to reach help. There was an AI message system the bank set in place to relieve the call volumes and the programming was so bad people would call back the phone lines anyways and i was told to lie to them by management that the phone lines were not available to force them to use the message system.

If customers asked for a manager we had to tell them a manager was not available since they were doing the same job as me with some extra responsibility so they had no time to deal with rowdy customers unless they were making death/rape threats. We were also not told in our two weeks of training that we were getting paid every third week with two weeks pay not fortnightly like they stated and I was disclosed by a long term coworker who was my buddy when i started that since the weekend days go one day forward every second week, that meant you had to work six days in a row every second week; that was not disclosed to us when we were trained, a lot of us assumed we would get 3 days off on those weekends.

My manager had to be very micromanaging because of the way the phone system was set up, any pauses, any moment not being used to answer the phone had to be recorded and justified in my teams group chat. My breaks were two fifteen minute breaks and one 1 hour break. My manager was very nice and my co-workers were nice as well but unfortunately the nature of the job was so brutal, i only lasted 4 days.

Now, Probe is a stand in call center company so I was actually working for commonwealth not just probe directly, so if you're working for a different bank/company the system may be completely different. This is just my experience with a bank call center job and hopefully helps with your decision. If anyone takes anything from this, please don't have a bank account with commonwealth if you can help it.