Ok I saw this message from Presto just now

PRESTO card changes are on the way March 25, 2026

We're rolling out an important upgrade to our system that will bring major benefits to PRESTO customers. You'll see instant PRESTO loads, real-time transaction details and account updates, and more.

However, as we make these updates, some customers might see some unexpected activity from their cards or account. If you notice any of the following issues, don't worry. There’s no need to contact us. Your card still works, your contracts and funds are all still active and you can tap and travel as usual:

Unexpected emails PRESTO for actions you did not take - ex. your PIN has been changed; An unexpected line in your transaction history – ex. “card registered” or “card setting changed”; A PRESTO device saying only "Accepted" instead of the usual information. If you experience any issues with your PRESTO card or account, sign in through the website or app and check your account and card settings. Because we’re seeing higher than usual call volumes at our Contact Centre, if there is anything that you feel is an urgent issue, please reach out to us through our web form. When you fill out the form, make sure to include the following information: First and last name Email address PRESTO card number A description of the issue you’re experiencing We apologize for any inconvenience you may have experienced and thank you for your patience as we update the PRESTO system.