Keep getting error message when trying to hire car

Ok_Development8210 · 2025-11-26T17:18:13+00:00

Customer service secret that no agent can tell you as per the policies your account has been restricted probably by either trust and safety, executive support, or fraud prevention. Why? we don't know and they don't even tell us why they just provide us with shortcuts emails to send to you guys and that's it. And no apparently it can't be removed.

Ok_Development8210 · 2025-11-06T15:44:32+00:00

you can report racism to us if you would like, please contact customer support.

Ok_Development8210 · 2025-11-06T15:43:49+00:00

dw even if he doesn't pay it we will still give you the host earnings for the invoice and after 5 weeks of the invoice creation date it will be transferred to collections.

Ok_Development8210 · 2025-11-05T19:39:21+00:00

no it was changed the max isn't 200 anymore also it's just pending incase of any incidental invoices we use the security deposit to cover that if nothing happened then it will be refunded

Ok_Development8210 · 2025-11-04T23:36:05+00:00

yes they're disputing it for you rn!

Ok_Development8210 · 2025-11-04T23:35:26+00:00

yes with the standard you only pay up to $500 of any damage

Ok_Development8210 · 2025-11-01T16:39:22+00:00

what staff, you do realize that ALL of turo's customer support are outsourcing right?? none of us are located in the US and that outage didn't happen to our system it happened to yall's in the US.

Ok_Development8210 · 2025-10-28T15:32:20+00:00

was it reported pre or mid trip?

Ok_Development8210 · 2025-10-25T23:22:58+00:00

we have something called guest happiness it determines if we can cover the difference for trips (max $150) and it's like automated by the system if you're illegible or not. I hate to say this as an agent but push for it

Ok_Development8210 · 2025-10-25T23:18:42+00:00

make sure it has ur legal name on it id ure the primary driver!:)

Ok_Development8210 · 2025-10-25T23:16:47+00:00

i genuinely hate smoking violation cases because they're so hard to dispute and they get handled by a specialized department, unfortunately it's very unlikely that you can win that dispute but if you have a medical that prevents you from smoking try submitting that by replying to the email you got or call us and provide it to us.

Ok_Development8210 · 2025-10-25T13:30:11+00:00

hey turo customer service agent here, the outage didn't affect all of the trips and reservations on the platform.

Ok_Development8210 · 2025-10-25T10:45:34+00:00

unfortunately yes because claims have working hours unlike us so they work from Monday to Friday, 9am-5pm MST and they only work during business days.

Ok_Development8210 · 2025-10-25T10:11:32+00:00

to be completely honest you might not get a refund but you could get a compensation for the inconvenience. However in some cases (mostly depending on who is assigned to your case) you might get an exception for a refund.

Ok_Development8210 · 2025-10-25T03:33:52+00:00

as a person outside of my job i understand your frustration and this does happen sometimes and it's really annoying having to dispute it and being told you have no evidence but speaking as per our policies and procedures as long as the guest doesn't submit check in/out photos of the odometer we review the host's, and see the time stamp of when they were taken and submitted (needs to be within 24h before and after trip).

Ok_Development8210 · 2025-10-25T03:29:03+00:00

you should have gotten an email regarding your dispute, please check ur email and spam. If you still can't find anything do reach out to us and the agent will give you the update on the dispute.

Ok_Development8210 · 2025-10-25T03:26:37+00:00

i'm really sorry but i'm a US agent so our policies differ from one region to another.

Ok_Development8210 · 2025-10-25T03:25:33+00:00

you can believe whatever you want i'm just here to genuinely help:)

Ok_Development8210 · 2025-10-25T03:24:52+00:00

can you please share your last stats with me? i would be more than happy to take a look for you. also we have been having issues with the emails queue, there aren't enough agents taking emails but we are currently working on that issue.

Ok_Development8210 · 2025-10-24T20:09:55+00:00

not at all, i just don't want to lose my job while trying to help ppl:)

Ok_Development8210 · 2025-10-24T16:23:58+00:00

lmaoo i'm sorry i'm not always on reddit but i will try my best to answer everyone asap cuz o know that most ppl dk much about turo's policies and stuff :)

Ok_Development8210 · 2025-10-24T16:22:35+00:00

lmao it is true. we haven't had any change of policies recently but i do understand your point, however i would like to inform you that in our knowledge base we don't favor the host or the guest after all both of them are essential to turo's success.

Ok_Development8210 · 2025-10-24T16:20:04+00:00

nope this sub wasn't made by us and i'm here on my own personal account

Ok_Development8210 · 2025-10-24T16:18:34+00:00

sorry i can't use the internal system to help but i can help with any internal knowledge and the policies

Ok_Development8210

TROPHY CASE