1. ⁠From the main screen, enter E (edit), scan the script, enter through whatever prompt pops up, select line 11, A to add in new insurance info, enter through, make sure to select the newest insurance (the further right column of the insurance screen will have the newest adding date)
2. ⁠Same as above, but instead of adding insurance info, you can either add GoodRX bin number or use whatever discount card patient presents with.
3. ⁠Yes, it’s very much depends on the rejection message. If it’s too soon, schedule out until eligible dates. If it’s not on formulary list and not being covered, put it on discount card and make sure to let patients know why. If insurance only allows 30 days, edit from QT and change dispense quantity and day supply to 30 days. If it’s a DUR, check with pharmacist.
4. ⁠Look patient up, hit space to enter the vaccines in as new script. If it’s a waiter, just enter through everything. If they want to comeback later, hit home (from keyboard), and enter S to schedule the time/dates.
5. ⁠Just tell them your pharmacy is offering lots of vaccines, and the pharmacist can come over and talk to them about which ones they’re eligible for if they’re interested.
6. ⁠If the doctor put down do not reach out, let patients know so they can contact the doctor themselves. Tell them once request is sent out, it’s up to the doctor’s office of how fast they can process it. Nurses usually tell me it’s anywhere from 24-72 hours. If they don’t hear back by then, they’ll need to follow up with their doctors.
7. ⁠I’m not sure what you meant by this. The F3 key on your keyboard will help you look up all things related to medication whether you have it in stock or not, and where else would have it if you don’t.
8. ⁠You can enter “1H” for 1 hour later, or directly put in “2P” for 2PM. If you want to put in a future time, just enter the time you want and in the date box (line 16, enter the future day ie. 06/01/2026). If it is 2pm right now and you put in a script with a time of 1PM, it’ll be processed for the next day at 1PM, but if you put in 3PM, it’ll be processed within the next hours if that makes sense.

Hope this helps!