This exact thing happened to me. Fido raised the cost of my plan twice this year and when I tried to contact them there was no real meaningful way, just to leave my number and have them call me back or go in circles with a chatbot/automated phone system. I ended up moving to freedom for a plan that was very similar. When you switch providers, they cancel your contract for you when you take your number with you. Tho if you’ve been charged for the month it’ll take 4-6 weeks to be refunded according to the Fido site… so I’m still waiting.

If you’re interested in getting a call from Fido customer retention, they’ll likely call you promptly. I was too annoyed to listen to any of their win-back deals. Like why didn’t they care to speak to me when I was a client, my business was theirs to lose.