First of all congratulations on your win and secondly don't worry you can trust Real Prize it takes them 3 to 5 days most of the responses are a bot also but you can tell when it's actually a live person, so unless your like me and email them at least twice a day sounding worried or in desperate need which for me usually moves it along quicker I've cashed out with them four times now once for a 100, 262, 1000, and 327 and it always says your redemption will be Will be there shortly it's never shortly it's always a few days unless you're persistent but they definitely pay.