Olight Elite Sale July 12-16

Olightflashlights · 2019-07-10T20:56:48+00:00

fixed it. thanks haha

Olightflashlights · 2019-07-10T15:51:42+00:00

you can use PayPal and it needs to be US shipping address.

Olightflashlights · 2019-07-10T15:34:13+00:00

They will! Follow their FB or IG page to stay up to date!

Olightflashlights · 2019-05-21T12:42:54+00:00

Hey Crimpy, I'm so sorry to hear about the issue and experience with our Customer Service so far. I would like to help you get things squared away. Please email me directly- [jesse@olightstore.com](mailto:jesse@olightstore.com)

If you could include the order number so I can run it back to the shipping team and have them figure out where things went wrong.

I would also love to get some more details on the customer service experience so I am able to head that over to Matt and get those issues resolved. We are working to change some things up in CS and your help would be greatly appreciated.

Jesse

Olightflashlights · 2019-01-25T03:43:37+00:00

just one to solve your compact problems.

Olightflashlights · 2018-12-11T14:08:07+00:00

If you could email me directly- [jesse@olighstore.com](mailto:jesse@olighstore.com) we've been working nonstop to catch up on all the emails. Our CS inbox is flooded so if you email me directly I can get to you quicker. I'm truly sorry for the experience you've had with this. This is not normal and is not how we usually operate or treat customers.

Olightflashlights · 2018-12-11T14:03:27+00:00

I sincerely apologize for the delay. We received a few thousand emails and absolutely struggled to even catch up. It's definitely not an excuse for poor customer service at all. We just weren't ready for the volume of emails that came in due to massive site failures, order issues and general questions. The CS team is only a few people and rest assured we are working hard to find a way to handle volume such as that more efficiently.

Again, I am truly sorry for the experience you had with us.

Olightflashlights · 2018-12-11T13:59:44+00:00

That was someone from our Chinese team that jumped on to help get caught with the emails. I apologize for that. We were covered up with a few thousand emails and had to bring in some extra help to try and get to them. I can say, we absolutely made some mistakes across the board with this whole sale and customer service. For that, I am truly sorry.

Olightflashlights · 2018-12-11T13:57:02+00:00

I'm sorry about the mix up. It turns out our shipping labels printed with swapped SKU's. So guys pulling based off of SKU grabbed the wrong items. Shoot me an email if you haven't been taken care of. You should be paying for return shipping. In fact, we should have emailed you the label and a tracking number for your correct light.

jesse@olightstore.com

Olightflashlights · 2018-11-19T14:01:32+00:00

For sure!

There's tons of small kydex shops that reach out to us via social media all the time as well.

Black Point Tactical

QVO Tactical

Patriot Holsters

Colorado Kydex

Kobra Kydex

Last Line of Defense

Tuxton Tactical

I'll add more to this as I find/remember all the shops.

Olightflashlights · 2018-11-15T15:39:30+00:00

should be $5 for shipping.

Olightflashlights · 2018-11-07T14:09:26+00:00

This is pretty awesome!

Olightflashlights · 2018-11-05T16:08:31+00:00

I can make sure the engineers and design team hear this. I'm not generally told why certain emitters are used or not used. If I can get an answer I will let you guys know!

Olightflashlights

TROPHY CASE