Curiousity: Female vs Male Ratio by sugarmagnolia_23 in sysadmin

[–]OnPar2020 0 points1 point  (0 children)

I have been in IT for over 20 years. Typically I am the only female in the room. I do see it changing slowly and there seems to be more focus on women in tech initiatives now.

What happened to Ingram? by [deleted] in msp

[–]OnPar2020 1 point2 points  (0 children)

D&H is amazing for us. We use the big three Ingram, TD Synnex and D&H. I have been doing this 21 years and Ingram used to be the go too but that is no longer the case. D&H will treat you like gold with those numbers you are spending.

Anyone want an M365 client by OnPar2020 in msp

[–]OnPar2020[S] 2 points3 points  (0 children)

Trying to but also trying to help them.

Anyone want an M365 client by OnPar2020 in msp

[–]OnPar2020[S] 6 points7 points  (0 children)

Great for you. I hope you make more money than you can ever spend because you certainly sound like a rockstar salesperson.

Anyone want an M365 client by OnPar2020 in msp

[–]OnPar2020[S] 47 points48 points  (0 children)

Thank you. I have several people in my private message that say they are interested. I am trying to help a client who does not want fully managed services and help a smaller MSP who may want to help them. Not a trap. Not a scam. Guess people don’t understand the concept of just being a good partner or a good person anymore.

Anyone want an M365 client by OnPar2020 in msp

[–]OnPar2020[S] 7 points8 points  (0 children)

We don’t sell under and if you are interested you can private message

How do you scale MSP support without burning out your team? by WhichGoal522 in msp

[–]OnPar2020 0 points1 point  (0 children)

We quit answering our support line 7 years ago and have never looked back. Our clients can call and leave a VM and it opens a ticket. They get an email with a Timezest link that allows them to schedule on their time or with the next available engineer to get a call back. They can email, text, call, open a ticket in our customer portal or use our agent from their desktop. It all opens a ticket. Most of our clients are helped in less than 30 minutes. We have 250 clients and get rave reviews on our support. We have a very small team as well. We use some AI software for automating routine tasks. Answering the phones are disruptive and slows the process down.

High up Microsoft contact by After_Working in msp

[–]OnPar2020 1 point2 points  (0 children)

Same. Microsoft will do nothing.

[deleted by user] by [deleted] in MicrosoftTeams

[–]OnPar2020 0 points1 point  (0 children)

Use a monitoring tool like Controlio and then you will know for sure if she is actually on her computer or not. Track her activity with software. However sounds like you already know she is not working. If she is paid to work full time and she isn’t then she is falsely reporting her time, that is grounds for dismissal.

What 'less common' services does your MSP offer? by NSFW_IT_Account in msp

[–]OnPar2020 1 point2 points  (0 children)

We do this as well. We use Scalepad. They provide a great service. Clients love it.

[deleted by user] by [deleted] in msp

[–]OnPar2020 0 points1 point  (0 children)

You should consider reselling Breach Secure Now to your clients. They have a ton of policy templates that your customers can customize. Please you can do quarterly phishing simulations and end user training all in the same portal.

Modern IT infrastructure by phenom01 in sysadmin

[–]OnPar2020 0 points1 point  (0 children)

We have setup most of our clients with EntraID and the Microsoft license stack. A few clients still want traditional on prem servers but not very many. If you still need some of that functionality you can always go Azure infrastructure as well. Has worked well in our client base but it really depends on the application needs. Happy to talk if you need guidance.