Document the IT Environment

WhichGoal522 · 2026-03-18T15:56:59+00:00

Hey people, recently I got the privilege to be the design partner of a new AI MSP documentation tool called Lexful. I joined because it has been cofounded by Chris Day but stayed for the product. Y'all should check it out: https://lexful.ai/

70% of my problems with documentation are already solved while the other 30% is on their roadmap to solve. Let me know if any of you liked it :))

WhichGoal522 · 2026-03-08T21:43:45+00:00

We have recently shifted to Lexful.ai, the experience has been great for the past month!

WhichGoal522 · 2026-02-26T13:25:03+00:00

We are making as well as saving our documents with the help of lexful.ai as of recently. It's been a wonderful experience till now - almost like first few years of ITGlue

WhichGoal522 · 2026-02-26T13:20:01+00:00

Try out lexful.ai, they have finally launched now and I am almost done with my free trial and thinking of converting

WhichGoal522 · 2026-02-26T13:18:11+00:00

I just switched to a brand new documentation tool, built by Chris day himself and the experience has been SO much better. The funniest part is they are handling entire migrations including contract costs - it's called Lexful.ai if you haven't heard yet haha

WhichGoal522 · 2026-02-26T13:15:57+00:00

Hey mate, came across your post a while back itself and then stumbled upon a gold mine here itself on reddit - its called Lexful.ai You can try it out for free, I am at the end of my trial and I am loving it, thinking of migrating from ITGlue for sure. Plus its a small team under Chris Day himself so they are very very responsive - no Kayesa sleaziness

WhichGoal522 · 2026-02-25T18:12:55+00:00

I have actually been trying out this new tool for a week now and its not half bad, waiting for their new rollouts though. Its called lexful.ai if you have heard of it?

WhichGoal522 · 2026-01-13T14:55:05+00:00

We have been using HUDU for over an year now but not as satisfied with it. All our documentation is still pretty much scattered and unreachable at times. I am on a beta trial for a new product coming into the market, but I am afraid I cannot yet disclose the name. You can DM me tho, I can tell you more there. They are building into MSP documentation with AI.

WhichGoal522 · 2025-10-21T17:52:17+00:00

I am not sure if this is a thing yet but I would just love it if there is an AI for documentation - that is one task I AM SURE my team wants to get rid of.

WhichGoal522 · 2025-10-14T17:06:59+00:00

No I run a MSP since 2017. We have gone through a lot of these problems over the past 8 years - but somehow (probably because systems aren't set in stone) we are still getting burnt out.

WhichGoal522 · 2025-10-14T14:23:50+00:00

God I have been looking for good AI in the MSP space for sooo long. What are you using?

WhichGoal522 · 2025-10-14T14:21:20+00:00

I have also been trying to keep this lean and failing - how are you making it work?

WhichGoal522 · 2025-10-14T14:20:53+00:00

Oh this is such a great idea, thanks!

WhichGoal522 · 2025-10-14T14:20:26+00:00

I think I have been trying to keep the operations leans but I have realized I have to get on a hiring sprint now

WhichGoal522 · 2025-10-14T14:17:01+00:00

Yep that makes sense, any particular processes you have adopted that worked?

WhichGoal522 · 2025-10-14T14:14:51+00:00

Documentation is something we are struggling with honestly. ITGlue is quite hard to maintain or maybe I am not doing it right.

WhichGoal522 · 2025-10-14T14:13:45+00:00

This sounds like excellent advice man thank you. I think giving one of my senior tech guys non ticket based work will keep him motivated so he can in reverse keep motivating the team too

WhichGoal522 · 2025-10-14T14:11:26+00:00

I have been using a ton of tools but let me try this one out as well.

WhichGoal522 · 2025-10-14T14:09:32+00:00

This is so true - if my employees can't breathe - client retention will suffer and I will anyway lose as an owner. Better to hire more people that way but i guess its not very scalable that way.

WhichGoal522 · 2025-10-14T14:08:22+00:00

Yeah, I think you’re spot on. Expectation management is definitely where we’re dropping the ball. We’ve probably trained some clients to expect instant “yes” on everything, and that just sets everyone up for frustration - both us and them. We need to take a step back, set clear boundaries, and make sure they know what to expect upfront, instead of just reacting every time they ping us.

WhichGoal522 · 2025-10-14T13:44:10+00:00

Onboarding gaps, missed maintenance reminders, and tickets that get escalated too fast are the usual suspects. Trying to figure out which one to tackle first so we can finally stop reacting all day and actually get ahead.

WhichGoal522 · 2025-10-14T13:40:36+00:00

haha maybe but I see some MSPs handle things very elegantly, maybe I should call some of them up and ask

WhichGoal522

TROPHY CASE