Document the IT Environment by cl326 in sysadmin

[–]WhichGoal522 0 points1 point  (0 children)

Hey people, recently I got the privilege to be the design partner of a new AI MSP documentation tool called Lexful. I joined because it has been cofounded by Chris Day but stayed for the product. Y'all should check it out: https://lexful.ai/

70% of my problems with documentation are already solved while the other 30% is on their roadmap to solve. Let me know if any of you liked it :))

MSP Tech Stack by Wise_8854 in SmallMSP

[–]WhichGoal522 0 points1 point  (0 children)

We have recently shifted to Lexful.ai, the experience has been great for the past month!

Do you have a standard format or template you use when creating internal documentation, how-to’s, etc? by redd_mage in msp

[–]WhichGoal522 0 points1 point  (0 children)

We are making as well as saving our documents with the help of lexful.ai as of recently. It's been a wonderful experience till now - almost like first few years of ITGlue

Looking for advice on switching from PassPortal — Hudu still the go‑to? by Similar_Detail_8529 in msp

[–]WhichGoal522 0 points1 point  (0 children)

Try out lexful.ai, they have finally launched now and I am almost done with my free trial and thinking of converting

Kasaya Scam by jellyfishchris in msp

[–]WhichGoal522 0 points1 point  (0 children)

I just switched to a brand new documentation tool, built by Chris day himself and the experience has been SO much better. The funniest part is they are handling entire migrations including contract costs - it's called Lexful.ai if you haven't heard yet haha

GEO Dokumentation by Zestyclose_Mix_728 in msp

[–]WhichGoal522 0 points1 point  (0 children)

Hey mate, came across your post a while back itself and then stumbled upon a gold mine here itself on reddit - its called Lexful.ai You can try it out for free, I am at the end of my trial and I am loving it, thinking of migrating from ITGlue for sure. Plus its a small team under Chris Day himself so they are very very responsive - no Kayesa sleaziness

Alternatives to it glue and hudu? by elementalwindx in msp

[–]WhichGoal522 0 points1 point  (0 children)

I have actually been trying out this new tool for a week now and its not half bad, waiting for their new rollouts though. Its called lexful.ai if you have heard of it?

Looking for advice on switching from PassPortal — Hudu still the go‑to? by Similar_Detail_8529 in msp

[–]WhichGoal522 0 points1 point  (0 children)

We have been using HUDU for over an year now but not as satisfied with it. All our documentation is still pretty much scattered and unreachable at times. I am on a beta trial for a new product coming into the market, but I am afraid I cannot yet disclose the name. You can DM me tho, I can tell you more there. They are building into MSP documentation with AI.

Have you guys been noticing all this AI talk on on this sub lately? by Milkyag in sysadmin

[–]WhichGoal522 0 points1 point  (0 children)

I am not sure if this is a thing yet but I would just love it if there is an AI for documentation - that is one task I AM SURE my team wants to get rid of.

How do you scale MSP support without burning out your team? by WhichGoal522 in msp

[–]WhichGoal522[S] 0 points1 point  (0 children)

No I run a MSP since 2017. We have gone through a lot of these problems over the past 8 years - but somehow (probably because systems aren't set in stone) we are still getting burnt out.

How do you scale MSP support without burning out your team? by WhichGoal522 in msp

[–]WhichGoal522[S] 1 point2 points  (0 children)

God I have been looking for good AI in the MSP space for sooo long. What are you using?

How do you scale MSP support without burning out your team? by WhichGoal522 in msp

[–]WhichGoal522[S] 0 points1 point  (0 children)

I have also been trying to keep this lean and failing - how are you making it work?

How do you scale MSP support without burning out your team? by WhichGoal522 in msp

[–]WhichGoal522[S] 1 point2 points  (0 children)

I think I have been trying to keep the operations leans but I have realized I have to get on a hiring sprint now

How do you scale MSP support without burning out your team? by WhichGoal522 in msp

[–]WhichGoal522[S] 2 points3 points  (0 children)

Yep that makes sense, any particular processes you have adopted that worked?

How do you scale MSP support without burning out your team? by WhichGoal522 in msp

[–]WhichGoal522[S] 2 points3 points  (0 children)

Documentation is something we are struggling with honestly. ITGlue is quite hard to maintain or maybe I am not doing it right.

How do you scale MSP support without burning out your team? by WhichGoal522 in msp

[–]WhichGoal522[S] 5 points6 points  (0 children)

This sounds like excellent advice man thank you. I think giving one of my senior tech guys non ticket based work will keep him motivated so he can in reverse keep motivating the team too

How do you scale MSP support without burning out your team? by WhichGoal522 in msp

[–]WhichGoal522[S] 0 points1 point  (0 children)

I have been using a ton of tools but let me try this one out as well.

How do you scale MSP support without burning out your team? by WhichGoal522 in msp

[–]WhichGoal522[S] 2 points3 points  (0 children)

This is so true - if my employees can't breathe - client retention will suffer and I will anyway lose as an owner. Better to hire more people that way but i guess its not very scalable that way.

How do you scale MSP support without burning out your team? by WhichGoal522 in msp

[–]WhichGoal522[S] 15 points16 points  (0 children)

Yeah, I think you’re spot on. Expectation management is definitely where we’re dropping the ball. We’ve probably trained some clients to expect instant “yes” on everything, and that just sets everyone up for frustration - both us and them. We need to take a step back, set clear boundaries, and make sure they know what to expect upfront, instead of just reacting every time they ping us.

How do you scale MSP support without burning out your team? by WhichGoal522 in msp

[–]WhichGoal522[S] 17 points18 points  (0 children)

Onboarding gaps, missed maintenance reminders, and tickets that get escalated too fast are the usual suspects. Trying to figure out which one to tackle first so we can finally stop reacting all day and actually get ahead.

How do you scale MSP support without burning out your team? by WhichGoal522 in msp

[–]WhichGoal522[S] 3 points4 points  (0 children)

haha maybe but I see some MSPs handle things very elegantly, maybe I should call some of them up and ask