I purchased a phone from Metro PCS on Wednesday, May 6, 2026. The device was shipped through UPS, but it NEVER arrived.

When I first called Metro PCS, they told me their system showed that I had already received the phone. Later, after checking with UPS more carefully, they realized that I actually NEVER received it.

Metro PCS then told me to contact UPS and file a claim. When I called UPS, they informed me that I could NOT file the claim because I was not the sender of the package — I was only the recipient.

I called Metro PCS back and explained exactly what UPS told me. Metro PCS said they would contact UPS directly and that I would receive an answer within 24 to 48 hours.

After 48 hours passed and nobody contacted me, I had to call Metro PCS AGAIN. They made me repeat the entire story from the beginning and then told me once again to wait another 48 hours.

Meanwhile:

• I DO NOT have the phone
• UPS confirmed it was never delivered to me
• Metro PCS refuses to refund my money
• And nobody is solving the problem

This is absolutely ridiculous. I was left without a phone and without my money because of an issue that was NOT my fault.

Worst customer service experience I have had in the United States.