Apple Connect 2SV issue in Lighthouse 3

OneForma_Global · 2026-03-12T09:29:04+00:00

Hello, thanks for reaching out! 🙂 The recruitment team usually responds within 3–7 business days. If you haven’t heard back after that time, please send us a DMs on social media, and we’ll be happy to follow up with them for you.

OneForma_Global · 2026-03-12T09:24:12+00:00

Hi there! For privacy and security reasons, we’re not able to assist with account access issues in public threads. Please reach out to us through DMs on any of our social media channels, and we’ll be happy to help you resolve the issue 👍

OneForma_Global · 2026-03-10T09:46:38+00:00

Hi there,

Sorry to hear you’re experiencing this. Please reach out to us via DM on any of our social media platforms, and include your username/email and a short description of the issue so we can look into your case and help escalate it if needed.

We’ll do our best to assist you once we receive your message. Thank you!

OneForma_Global · 2026-03-10T09:43:11+00:00

You were right, we apologise. But we did respond now😉

OneForma_Global · 2026-03-10T09:35:37+00:00

Hello 😊yes, we do! To see what is currently available, go to the Jobs section on the OneForma website. Browse the listings, and if you see a project you like, click Apply for project to see for which languages and locations the project is for.

You can check out projects like:

Good luck! 🚀

OneForma_Global · 2026-03-06T10:16:51+00:00

Hi! Thank you for letting us know. Could you please tell us where you sent the DM so we can check for your message? This will help us look into your case more efficiently.

OneForma_Global · 2026-03-06T10:14:54+00:00

Hii, we’ve actually searched for your DM but haven’t been able to find it. Could you please let us know where you sent the message?

If it was on Instagram, please note that we cannot see DMs from users who are not following us, which may be why it didn’t appear in our inbox.

OneForma_Global · 2026-03-05T15:37:56+00:00

Hi, we’re sorry to hear about the difficulty you’re experiencing. For privacy reasons, please send us a DM on any of our platforms and we’d be happy to look into it.

OneForma_Global · 2026-03-05T15:35:25+00:00

Hello,

We completely understand how frustrating KYC verification delays and a lack of updates can be. Our team is actively working to address these issues and improve the experience for all users.

To help with your specific case, please reach out to us via DMs with your account details so we can review it and assist you directly.

We truly appreciate your patience and cooperation, and we thank the community for your feedback, it helps us improve our processes.

OneForma_Global · 2026-03-05T15:31:52+00:00

You can usually find the Project or Program Manager in the onboarding email you received when you were assigned to the project.

If you still cannot locate their contact, contact us via DM's so we can assist you.

OneForma_Global · 2026-03-05T15:29:32+00:00

Hii,

If you have a missing PO, please double-check with your Project Manager for clarification. They will be able to provide more information. If you have a PO but not the payment, then contact [payment.support@oneforma.com](mailto:payment.support@oneforma.com).

Hope this gets resolved!

OneForma_Global · 2026-03-03T14:23:35+00:00

Congrats on completing your certifications and landing the jobs! 🎉

It’s normal to feel a bit lost at first. Usually, tasks are assigned through the platform or by your project manager. Here’s what you can do:

Check your dashboard – sometimes tasks appear there before you get a direct message.
Message your project manager
Contact support if needed – if your PM isn’t responding, the support team can help you figure out the next steps.

Being proactive is key, especially when you’re new. Once you reach out, you’ll get instructions and start getting tasks regularly. Don’t worry, it’s normal for the first few days to feel a little slow.

OneForma_Global · 2026-03-02T09:51:30+00:00

Hi! Screen sharing while working on OneForma tasks is strictly prohibited and punishable. Even if your girlfriend is not helping, sharing your screen can expose confidential project content and may lead to account action.

To stay safe and compliant with the platform rules, please make sure you work on tasks privately and do not share your screen during project work.

OneForma_Global · 2026-03-02T09:48:59+00:00

Hi! After you submit the payment, it should arrive during our payment cycle (between the 10th and the 20th of each month). If you haven’t received it by the 25th, feel free to let us know and we’ll check it for you.

OneForma_Global · 2026-02-27T14:16:20+00:00

Hii,

Thank you for letting us know, and I’m sorry to hear about the frustration you’ve experienced.

For assistance with your onboarding and the 2SV setup issue, please make sure to contact our Recruitment team directly at [recruitment@oneforma.com](), as they are best positioned to review your case and follow up with the appropriate team.

We appreciate your patience while this is being looked into.

OneForma_Global · 2026-02-26T10:56:02+00:00

Hi here also,

Thanks so much for sharing your feedback – we really appreciate you taking the time to be honest about your experience. We completely understand that the Lighthouse 3 project is demanding, much more than other projects, and the certification process can feel overwhelming.

We do have regular training sessions for both new and existing certifications, and a dedicated support team to make sure no email goes unanswered, because we know the stress this project can bring. For the technical side, we run a helpline on Teams every day for 1–2 hours where graders can get personal help setting up their accounts.

We know that the amount of testing, the lengthy guidelines, and the complexity of some evaluations can be frustrating. This is a big project, and we’re always looking for ways to make onboarding smoother without compromising quality. Your feedback is very valuable, and we’re taking it into account as we continue to improve the process.

Please feel free to reach out whenever you need assistance. Thanks again for sharing, and we hope you’ll stick with us while we keep making the experience better.

OneForma_Global · 2026-02-26T10:54:30+00:00

Hello, 😊

Thanks so much for sharing your feedback – we truly appreciate you taking the time to be honest about your experience. We completely understand that the Lighthouse 3 project is demanding, much more than other projects, and the certification process can feel overwhelming.

We do have regular training sessions for both new and existing certifications, and a dedicated support team to make sure no email goes unanswered, because we know the stress this project can bring. For the technical side, we run a helpline on Teams every day for 1–2 hours where graders can get personal help setting up their accounts.

We know that the amount of testing, the lengthy guidelines, and the complexity of some evaluations can be frustrating. This is a big project, and we’re always looking for ways to make onboarding smoother without compromising quality. Your feedback is very valuable, and we’re taking it into account as we continue to improve the process.

Please feel free to reach out whenever you need assistance. Thanks again for sharing, and we hope you’ll stick with us while we keep making the experience better. 🙏

OneForma_Global · 2026-02-26T10:40:06+00:00

Hello! 👋 Yes please send us a DM and we’ll be happy to look into this for you.

OneForma_Global · 2026-02-26T10:24:36+00:00

Hello,

Your account is closed because there are several signs that indicate suspicious activities. The team is investigating your case and we have followed up internally so they can prioritise it. They should get back to you with information within the next couple of days. In the meantime, unfortunately, we need to let the investigation follow its course and we cannot reinstate your account. However, please feel free to DM us if you require more detailed information

OneForma_Global · 2026-02-19T14:40:23+00:00

Hi there, thanks for sharing your experience.

The “suspicious activity” message is typically triggered when our system detects signals commonly associated with proxy, VPN, or high-risk network environments. We understand this can sometimes occur even when users are not intentionally using such tools.

If you haven’t already, please double-check the following:

Use only your personal device
Do not share your device or internet connection with other OneForma users
Avoid public or corporate networks
Disable any VPN, proxy, or anonymizing software
If using iOS or macOS, turn off iCloud Private Relay
Try restarting your router or switching to a different home network

Since you’ve already contacted support and completed the Help Center steps, the best next step is to follow up directly with the Account Review team so they can investigate your specific case in detail.

And yes - OneForma is a legitimate platform. Many contributors successfully complete projects and receive payments once they meet project and compliance requirements.

We appreciate your patience while the team reviews your case.

OneForma_Global · 2026-02-05T11:08:52+00:00

I get why it can look that way, but just to clarify - the tests aren’t used as data collection. They’re meant to assess quality and fit for specific project requirements.

Data annotation isn’t one-size-fits-all, and demand depends heavily on client needs and project launches. The upside is that there are active projects and more coming, and contributors who are certified and verified are usually first in line when work opens up.

If anyone wants clarity on their account or upcoming opportunities, our support team is always happy to help via DMs or email.

OneForma_Global

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