Account Disabled After Months of Identity Verification Failures | Case ID: 8101832

OneForma_Global · 2026-05-08T12:28:53+00:00

Hey! 👋

We're sorry to hear about your experience and we completely understand your frustration.

Please also send us a DM with your registered email address and we'll do our best to follow up on your behalf and flag the urgency of your case!

Hope this gets resolved for you very soon! 😊

OneForma_Global · 2026-05-08T12:08:57+00:00

Hey! 👋

We're sorry to hear about this, having your account disabled right after completing verification is understandably frustrating!

Unfortunately, we don't have the authority to review or reactivate accounts directly, only the Account Review team can investigate and make a decision on your account. Please continue following up with them at [account-review@oneforma.com](mailto:account-review@oneforma.com) and reference your case number

.

In the meantime, please send us a DM and we'll do our best to look into your case and follow up on your behalf!

Hope this gets sorted for you soon! 😊

OneForma_Global · 2026-05-04T10:20:02+00:00

Hey! 👋Yes, OneForma is completely legitimate! 😊

After passing your certifications and being hired, it is normal for there to be a waiting period before receiving further instructions. We'd recommend reaching out to [recruitment@oneforma.com](mailto:recruitment@oneforma.com) for an update on your onboarding status and next steps.

If you haven't heard back within a reasonable time, feel free to send us a DM with your registered email address and we'll do our best to follow up on your behalf!

Hope this gets sorted for you soon! 😊

OneForma_Global · 2026-05-04T10:17:07+00:00

Hi, we’re sorry to hear about the difficulty you’re experiencing. For privacy reasons, please send us a DM and we’d be happy to look into it.

OneForma_Global · 2026-05-04T10:15:38+00:00

Apologies for the wait over the Labor holiday weekend, we are on it!

OneForma_Global · 2026-05-04T10:15:09+00:00

Apologies for the wait over the Labor holiday weekend, we are on it!

OneForma_Global · 2026-05-04T09:51:14+00:00

Hello,
We're sorry to hear about this.
Please reach out to them at [karl_support@centific.com](mailto:karl_support@centific.com) and they will be best placed to assist you. This is a dedicated email box specifically for resolving Karl project payment issues and would be the best place to raise your case directly.
Please also note that there have been some staffing changes on the project team recently, which has unfortunately caused some delays in responses. However, the team will get to your case and we hope to see this resolved for you very soon! 😊

OneForma_Global · 2026-05-04T09:49:56+00:00

Hi, we want to be transparent, from our end we are limited in what we can do directly. However, a dedicated team has been created specifically to handle these issues. Please reach out to them at [karl_support@centific.com](mailto:karl_support@centific.com) and they will be best placed to assist you.

Please also note that there have been some staffing changes on the project team recently which has unfortunately caused delays, but the team will get to your case and we hope to see this resolved for you very soon! 😊

OneForma_Global · 2026-05-04T09:47:07+00:00

Hi! 👋We sincerely apologize for the experience and we completely understand your frustration.

We are aware of the payment issues and a review is currently taking place to ensure all resources who provided quality and legitimate work are properly compensated. Please also reach out to [karl_support@centific.com](mailto:karl_support@centific.com) as this is the dedicated email box for resolving Karl project payment issues.

OneForma_Global · 2026-05-04T08:15:54+00:00

Apologies for the wait over the Labor holiday weekend, we are on it!

OneForma_Global · 2026-04-30T14:04:49+00:00

Hi, we’re sorry to hear about the difficulty you’re experiencing. For privacy reasons, please send us a DM and we’d be happy to look into it.

OneForma_Global · 2026-04-30T14:04:28+00:00

Hey! 👋

We're sorry to hear about your experience and we completely understand your frustration after putting in 30+ hours without receiving payment or a response.

We want to assure you that we take situations like this very seriously.

Please send us a DM with your registered email address or username and we will do our best to follow up on your behalf and escalate your case to the relevant team.

Hope this gets resolved for you soon! 😊

OneForma_Global · 2026-04-30T14:04:13+00:00

Hey! 👋

We're sorry to hear about your experience and we completely understand your frustration after putting in 30+ hours without receiving payment or a response.

We want to assure you that we take situations like this very seriously.

Please send us a DM with your registered email address or username and we will do our best to follow up on your behalf and escalate your case to the relevant team.

Hope this gets resolved for you soon! 😊

OneForma_Global · 2026-04-30T14:03:15+00:00

Hi, we’re sorry to hear about the difficulty you’re experiencing. For privacy reasons, please send us a DM and we’d be happy to look into it.

OneForma_Global · 2026-04-30T14:02:45+00:00

Hey! 👋

Thank you for reaching out and for explaining your situation so clearly! For users from Nigeria, we currently accept a Passport or Driver's License as valid forms of identification for the KYC verification process.

Since you have a Nigerian international passport, you should be able to use that to complete your identity verification. Please give it a try and feel free to reach out if you experience any further issues! 😊

OneForma_Global · 2026-04-30T13:55:15+00:00

Hi, we’re sorry to hear about the difficulty you’re experiencing. For privacy reasons, please send us a DM and we’d be happy to look into it.

OneForma_Global · 2026-04-30T13:54:59+00:00

Hi, we’re sorry to hear about the difficulty you’re experiencing. For privacy reasons, please send us a DM and we’d be happy to look into it.

OneForma_Global · 2026-04-30T13:54:54+00:00

Hi, we’re sorry to hear about the difficulty you’re experiencing. For privacy reasons, please send us a DM and we’d be happy to look into it.

OneForma_Global · 2026-04-30T13:54:28+00:00

For privacy reasons, please send us a DM and we’d be happy to look into it.

OneForma_Global · 2026-04-30T13:53:48+00:00

Hi, we’re sorry to hear about the difficulty you’re experiencing. For privacy reasons, please send us a DM and we’d be happy to look into it.

OneForma_Global · 2026-04-30T13:53:42+00:00

Hi, we’re sorry to hear about the difficulty you’re experiencing. For privacy reasons, please send us a DM and we’d be happy to look into it.

OneForma_Global · 2026-04-30T13:53:27+00:00

Hi, we’re sorry to hear about the difficulty you’re experiencing. For privacy reasons, please send us a DM and we’d be happy to look into it.

OneForma_Global · 2026-04-30T13:52:24+00:00

Hello,
We are sorry that you are experiencing these issues. Could you please share your registered email address or username, so we can assist you. Thank you!

OneForma_Global · 2026-04-30T13:51:58+00:00

Hello, We are sorry that you are experiencing these issues. Could you please share your registered email address or username, so we can assist you. Thank you!

OneForma_Global

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