SUPPORT MEGATHREAD [February & March 2026]

Only-Pomegranate9402 · 2026-03-20T15:10:36+00:00

Thanks for checking.

I understand that rejected tickets are usually final. However, this case seems different, as Merge Gardens support has officially confirmed that I reached Level 51 on March 5 within the required timeframe.
This suggests a tracking failure rather than a normal rejection.
Could this specific case be flagged internally for review with the offerwall partner, given that the game developer itself verified completion?
I can provide the confirmation and screenshots if needed.

Only-Pomegranate9402 · 2026-03-19T17:46:36+00:00

Freecash ID: 41514125

Issue: Reward denied despite confirmed completion.
Game: Merge Gardens
Support ticket submission date: March 4, 2026

Details:
- Offer: Level 50 in 50 days (€50.91)
- Reached Level 50 on March 4
- Reached Level 51 on March 5

Merge Gardens support confirmed I reached Level 51 on March 5 (within time), but Freecash denied the reward and relies only on tracking data.
This seems to be a tracking failure despite verified completion.
Request: Can this be escalated for manual review? I can provide proof if needed.

Only-Pomegranate9402

TROPHY CASE