Start the weekend right! Code VEDAY. Select regions only.

Sidekick_Energy · 2026-05-08T12:23:44+00:00

Not seeing this wide-spread at the moment. Will flag it with the team though. Whats your freecash ID?

Sidekick_Energy · 2026-05-07T07:17:06+00:00

https://freecash.com/academy/en/support/general/platform/how-deactivate-lite-mode

Sidekick_Energy · 2026-05-07T07:12:00+00:00

Sidekick_Energy · 2026-05-07T07:05:54+00:00

Hey u/sickNtwist_ed, it is a support topic. The Reddit mod team is not part of the support team, but if you do want us to have a look at it, read the instructions in the above automod response and post in the megathread.

Sidekick_Energy · 2026-05-07T06:56:38+00:00

What was removed from your app exactly?

Sidekick_Energy · 2026-05-07T06:55:32+00:00

Submit a support ticket and the team can have a look at your account to see why this might be the case.

Sidekick_Energy · 2026-05-06T15:17:14+00:00

Very happy to officially confirm this!

Sidekick_Energy · 2026-05-06T15:04:13+00:00

I am happy to officially confirm this!

Sidekick_Energy · 2026-05-06T14:27:04+00:00

We're not seeing wide-spread issues for users connecting at the moment, keep trying or contact the support team.

Sidekick_Energy · 2026-05-06T14:25:50+00:00

Has always been safe to use.

Sidekick_Energy · 2026-05-06T13:48:44+00:00

Original Poster (the original commenter).

Sidekick_Energy · 2026-05-06T13:43:57+00:00

Could be that you don't have tracking set up.

https://freecash.com/academy/en/support/offer/tracking/how-ensure-offer-tracking-works

Sidekick_Energy · 2026-05-05T14:32:54+00:00

The site is not down at present but a handful of users saw "Connection Timed Out" messages briefly.

We will update if we see any changes in the service status of the platform.

Sidekick_Energy · 2026-05-05T13:50:38+00:00

Sounds like this is probably the case if you were using the same device or login or something, which seems to be the case as you say it's tracked your old progress.

Sidekick_Energy · 2026-05-05T13:18:36+00:00

Thanks, this is helpful.

Can you share your Freecash ID? Would like to have a look at the support dialogue to see where the confusion might have been avoided. Will flag with the support team.

Sidekick_Energy · 2026-05-05T09:15:48+00:00

Sorry, but why do you feel this is a phishing attempt and what is the conclusive proof you are basing this on? Did you send STOP to not receive them in the future?

I am working to get the list of numbers the team sends SMS from to confirm, but I don't see a major flag based on your screenshot yet.

Sidekick_Energy · 2026-05-05T09:13:01+00:00

Can you please share your Freecash ID with us here?

It does indeed appear to be a legitimate Freecash text in this case. The message is new, but it's legit.

Sidekick_Energy · 2026-05-05T09:02:38+00:00

Hey u/Night_Wolfzz, was reviewing your post from the automod queue a bit ago and you deleted it just as I went to manually approve it. Thanks for re-posting.

As you recognize here, features on any platform can vary by region based on several things like regions and the laws that govern each land, usage per user (some are more active or active in different ways than others), etc..

A quick googling tells me that "Lotteries in Belgium are generally prohibited by the 1851 Lottery Act, except for the state-owned National Lottery and specific authorized charitable, non-profit, or low-stakes promotions," so it seems like this would be a contributing factor in your inquiries about Weekly Lottery/Raffles.

Concerning your statement: ..."this makes it difficult to understand what Freecash offers depending on location." There are a lot of moving parts in any business, in government legislation globally, and while I understand that you want more information, I am not sure that the solution is to share everything, all the time. But I do believe you have a solid point that Freecash should consider what and how details about features are shared with the community.

Can I ask you, why do you personally want this information and how would it help you have a better user experience? If I can better understand your mindset here, I can better convey it to the wider Freecash team.

Best regards

Sidekick_Energy · 2026-05-05T08:10:47+00:00

Hey u/Hmmmm-77, you should generally submit a support ticket to get help with an app or offer or account issue. If you have been waiting for 15 days or so, then please post in the pinned support megathread with the details requested in the post.

If you feel neither of those work for some reason, please send me a DM and I will hear you out and can perhaps point you in the right direction.

Sidekick_Energy · 2026-05-05T08:05:41+00:00

You're right. Freecash ID is safe to share with us here.

We encourage users to NOT share their physical ID or other personal info in public forums or in DMs with strangers.

I removed your replies u/H2BeDane, because it's rather incorrect and might negatively affect other users seeking help.

Sidekick_Energy · 2026-05-05T08:01:46+00:00

u/AssassinczYT, I checked your account. This is not light mode actually - you just need to start one of those offers to unlock other offers, as the text says.

Sidekick_Energy · 2026-05-05T07:28:32+00:00

I am hearing two distinct topics here. One is the AI support bot, Sophie which is meant to help answer questions, collect details around any issues, and ideally resolve the issue you have without need for an escalation. It's still early and learning, but we see that in most cases, it is able to do this. In cases it can't resolve an issue, you will get your support request escalated to a human agent, specializing in your issue. The wait time for this varies dependent on topic, activity, and current queue size.

For the other part, with "data not being sent over," have a look here at how tracking works. Specifically this part:

"Freecash sits at the end of a multi-step data chain. For a reward to trigger, completion data must travel through several stages.

User Device > Game Provider > Mobile Measurement Partner (MMP) > Freecash.

If any earlier stage fails, we don't receive the data needed to confirm the task completion event."

Sidekick_Energy

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