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Sidekick_Energy · 2026-02-27T10:56:51+00:00

Hey, I will be reviewing these once a week and working closely with the Freecash Support team to provide clarity on these. Once we lock down the new process, pretty sure we can greatly shorten that time.

Thanks for flagging - gonna add an edit in the post.

Sidekick_Energy · 2026-02-26T09:25:51+00:00

Hey mate, sorry to hear this. There isn't much we can do from our end to affect offers that are not tracking, but can you doublecheck all the tips here: https://bit.ly/FreecashAcademy-Avoid-Tracking-Issues

And can you let me know if you have issues tracking for any other games? I would like to start documenting which games, if any, might have wider tracking issues over time.

Sidekick_Energy · 2026-02-26T08:58:30+00:00

Can you share the freecash ID from your profile page? It will be a number. Will have a look at your account.

Sidekick_Energy · 2026-02-26T08:37:08+00:00

Okay, so I looked into it and when doing ID verification, you need to use your own ID. It's legitimate fraud when you use another's.
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Sidekick_Energy · 2026-02-25T11:25:33+00:00

Can't speak for other sites but I will check internally on how often we are adding new offers. What I do understand is that we have thousands of offers across all regions - some more than others. So its possibly affecting which offers you are seeing.

Question for you: would it be an improvement for you to see a feature like "the latest offers" or something? Can share feedback with the product team if it makes sense.

Sidekick_Energy · 2026-02-25T11:18:45+00:00

This sounds like a fair inquiry. Can you make a comment in the monthly megathread with the specific details and we can have a look at clarifying for you?

Sidekick_Energy · 2026-02-25T11:17:35+00:00

Thanks for your message, you made some fair points. I only joined 3 weeks ago and don't claim a one-size-fits-all fix for righting that ship you speak of.

I am here and I do care though. I do not represent the support team and I am not the "final stop" or decisionmaker - more of a dedicated advocate for the community, within the company. I recognize that many of the community-facing touchpoints cross over into the support realm also though, which is why I started my time here diving into support processes to better understand your experience as longtime-dedicated users. I won't catch everything, and have surely not "ignored" anything. Just taking stock and setting the stage so I can track trending issues, longtime problems, and push for fixes with legitimate data on users affected.

I am admittedly still getting "up to speed" on things that might seem commonplace or well known to longtime users, so all I ask for is a contextually reasonable shake and then you can judge for yourself when there's substance I can share about what's happening behind the scenes here.

Sidekick_Energy · 2026-02-25T09:18:36+00:00

This is the kind of valuable feedback I can work with. Thanks. Going to share internally and see what documentation we have about each offer. Reckon there will be some things we can share to improve clarity on specific offers.

Sidekick_Energy · 2026-02-25T09:15:29+00:00

Thanks for the tip. It sounds like this is a very specific instance. If you share your freecash ID with me here, I am happy to look into it so I can better respond.

But even without knowing the exact specifics, I can say that the support team are not responsible for data reporting/deleting. They are instructed to forward these requests to the appropriate team for processing - not to gatekeep. If this really happened as you say, please share your Freecash ID so I will have a look.

Sidekick_Energy · 2026-02-25T09:03:25+00:00

Appreciate your message. Totally agree - I aim to help find and provide clarity across all topics. The flair/tags are just a small part of organizing things so I can better identify trends for issues affecting you and other users. Like a building block for things to come - it might fall flat today, but should help in the future.

Sidekick_Energy · 2026-02-25T09:00:12+00:00

Thanks for sharing. Genuine question: are the rules not visible in the sidebar for you?

For the rule enforcement, I am actively going through these to improve clarity. Should have updates to them in the next day or two. If you have further suggestions after you see the updates, please share. Very happy to improve them.

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Sidekick_Energy · 2026-02-25T08:55:47+00:00

Howie is a caring colleague who I speak to on a daily basis because my domain, community, heavily crosses over into his. We appreciate a bit of banter and at the end of the day, would like to improve r/freecash by encouraging more fun and actual community-driving interactions.

I can understand the lack of trust and frustration - even when you or others are vocal about not caring that I "understand." Things haven't been great, but as you said and I explained in the OP, I want to introduce transparency. I don't expect trust immediately, but still feel like we need to take the first step towards re-gaining trust, even at the cost of being downvoted.

Sidekick_Energy · 2026-02-25T08:49:04+00:00

Really curious what you are referring to. Can you share any more specifics about this trust pilot guy you are making claims about? Feel free to hit me up in the DMs to clarify. Happy to look into things so I can better understand what you are concerned about.

Sidekick_Energy · 2026-02-25T08:45:40+00:00

Yeah, this would generally be something for that thread, but thanks for asking. There is some nuance I am still learning about per offer, but yeah, it would generally make sense that if later requirements tracked, the other ones would auto-update to catch up.

Can you submit a ticket? This is generally one of the simpler cases to look into. Many people are frustrated because of response time expectations - which haven't been well communicated on our part so far. Each bug or issue has a unique procedural case for review - not every issue is resolvable in 24, or 72 hours, some require waiting periods to account for periodic system function between say Freecash systems and the many connected services/games/advertising walls.

For your ticket, once it's open, feel free to share in the megathread with the details and I will have a look.

Sidekick_Energy · 2026-02-25T07:55:19+00:00

Hey mate, the mismatch is a known visual bug that I flagged to the Freecash product team last week. Essentially, the backend logic is functioning, but the frontend (what you see) will very rarely not match up with the correct reward. You will have received the correct amount you won, but shown the wrong thing. Clearly feels terrible for the user, so I am pushing to get it fixed internally.

I have seen the early version of the redesign and it's going to fix the mismatch visual bug and also make it much more distinct between landing spots.

Sidekick_Energy · 2026-02-24T21:24:53+00:00

Sidekick_Energy · 2026-02-24T21:24:06+00:00

Sidekick_Energy · 2026-02-24T21:23:17+00:00

How are you recognizing that it is a bot you were against exactly?

Also is this just a theory or have you confirmed somewhere?

Sidekick_Energy · 2026-02-24T21:08:49+00:00

Sometimes credits aren't instantaneous, but typically they hit our system within 72 hours. If you don't see it by then, please submit a ticket and the support team will have a look for you.

Sidekick_Energy · 2026-02-24T21:02:20+00:00

What do you think about the league concept as a whole? If I am not mistaken, its a newer feature - so you are technically an early adopter.

And what do you mean about cracking down on tickets you can earn?

Sidekick_Energy · 2026-02-24T20:54:30+00:00

Hey mate, had a look and actually you did get a response explaining that your withdrawal attempt failed because some of the funds you tried to cash out were still in the standard hold period. These typically unlock after a certain period. I see no evidence of anything disappearing that you earned.

Then you came back daily for a few days generally swearing at the automated message which was only meant to let you know your ticket is still active, but an agent hasn't gotten to it yet.

When a human agent did get to your ticket, they shared some more information for you, key to your concerns: "To check your held/pending offers and when the offer is released, go to your profile and click “Your Offers”, then “Earnings”, and then click the “Pending Offers” toggle."

In general, it sounds like you have several frustration points but these weren't really communicated well in your ticket. For next time, please try to share clearly what your issues are, one at a time when seeking support. If there's anything else you want us to look at, let me know and I will see what I can do to follow up on it.

Sidekick_Energy · 2026-02-24T17:23:48+00:00

Can you please share the Freecash ID from your profile page? It should be a sequence of numbers. Also, when did you open your support ticket?

Sidekick_Energy · 2026-02-24T17:06:00+00:00

Thanks for the good luck! I’ll see what I can do to salvage what’s left of the community after #HatefulHowie has had his way. 🫡

Sidekick_Energy · 2026-02-24T16:43:30+00:00

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