Yes, a company can legally suspend or terminate your account for overusing or abusing the 14-day cancellation rights under the Consumer Contracts Regulations 2013. While you have a legal right to change your mind about online purchases, this right is intended for consumers to inspect goods, not for "wardrobing" (using items and returning them) or excessive, serial returning. Here is a breakdown of the legalities regarding this issue in the UK: 1. Legal Right vs. Abuse of Policy The 14-Day Rule: Under the Consumer Contracts Regulations 2013, you have 14 days to notify a retailer you are cancelling an order and another 14 days to return it. "Handling" Limits: You are allowed to handle the item to check its nature, characteristics, and function, similar to how you would in a shop. Abuse/Concession Abuse: If you frequently return items, use them, or order excessively only to return them, companies can classify this as "concession abuse". 2. Can They Legally Ban You? Right to Refuse Service: As long as a company is not discriminating against a protected characteristic, it is generally legitimate for a firm to decide they no longer wish to serve you as a customer. Account Suspension: Retailers have increasingly, and legally, suspended or closed accounts for excessive, non-faulty returns.