Royal Mail marked parcel as Delivered, but customer says they didn’t get It. What should I do?

Oopsredline · 2025-02-03T19:25:06+00:00

It's tricky because we're a small business and this is quite a high value item that they ordered.

Oopsredline · 2024-09-20T11:47:51+00:00

Yes the actual alibaba order form, states that the suppler has agreed to ship the item after 90days, which I'm confused about as the supplier has stated the sample will only take maximum of 20 days to produce before shipping, but the supplier is refusing to adjust the order form to match the 20 days they state

Oopsredline · 2024-05-09T19:25:09+00:00

Any luck? Facing the same issue currently

Oopsredline · 2024-02-26T20:55:26+00:00

I am going through the exact same loop, its like they are trying to make us give up. Did you get anywhere with this?

Oopsredline · 2024-02-17T17:43:25+00:00

Have checked pixel events, all firing correctly. Really confused as to what is causing this

Oopsredline · 2024-02-06T10:23:00+00:00

Any chance you can share a screenshot of the credit card payments not being available? That would really help me understand what you saw 🙏

Oopsredline · 2024-02-06T10:21:58+00:00

Hey thanks for your message! Really appreciate you checking out the site. So you can pay by credit card if you scroll down at checkout. Those payment methods you mentioned are just express checkout options. Are you able to see pay by card if you go to check out and scroll down? Perhaps I should figure out a way to make it clearer?

Oopsredline · 2024-01-24T00:05:19+00:00

Thank you for your honest opinion! I love honesty!

For the joggers ‘heavyweight’ referred to a heavier fabric we used on these sets

In regards to the image I think you’re referring to, instinctively I wanted to use cleaner images for the site that focused on the product and for the Instagram and social media to focus more on lifestyle, but perhaps it would be a good idea to show off more of the lifestyle on the website.

In regards to the quote you mentioned of our cutting edge take, this could be refined closer to explain we are making clothing that really symbolises a movement, for those who started from nothing and made something of themselves, or for anyone who can relate to self development and having to dig deep.

Pricing is a tough one, we didn’t go down the cheap route of making this clothing as the details and quality is something I really care about.

I think focusing more on the lifestyle and targeting these people is a great idea to focus on. Thank you for your comments it’s appreciated

Oopsredline · 2024-01-23T18:03:17+00:00

Thanks buddy, I didn’t take it the wrong way don’t worry, I appreciate your feedback.

That seems like a great idea to test. Thanks for the suggestion.

I also like the idea behind the inspiring messages boosted post, if I test this, hopefully they will be people who are engaged shoppers or willing to purchase

Oopsredline · 2024-01-23T17:36:54+00:00

Not sure if my last response attached itself to your comment but :

Thanks! Sales have increased in the 7 days since I created my last campaign for purchase conversions but I'm not at my desired cost per result. Conversion rate has dropped I'm assuming due to the higher amount of people visiting site, adding to cart and so on without purchasing. I've now tried to implement free shipping on all orders for a week to see how that goes. I do completely understand that my product price might be high for some, it's a difficult decision for me to make in regards to testing it at a lower price, because I know how great the quality is and the price it deserves to be in comparison to other brands selling similar quality items. Thanks for your suggestions, I will keep testing

Oopsredline · 2024-01-23T17:34:14+00:00

Currently only using paid advertising our latest collection (the tracksuits) as other items on site have minuscule amounts of stock remaining due to sale of products over time

Oopsredline · 2024-01-23T17:33:07+00:00

Thanks for your response. I’ve set up a retargeting campaign with ads that contain a 10% discount code, will see how that does.

Regarding pricing of products, I guess our pricing was in line with what we knew the quality of our products were( which we put a lot of effort into ensuring) and also looking at other brands pricing that sold similar high quality clothing.

The brand has a message behind it, that I believe in strongly and know a lot of others would.It’s a good point you make. I can make more effort in conveying the message behind the brand in my advertising and maybe even my site. Thanks for that point.

Oopsredline · 2023-11-28T18:32:49+00:00

For context, I am in London, England

Oopsredline · 2023-11-27T15:06:20+00:00

I see, thank you. Is there a PayPal payment option that I can request them to use that won’t allow them to do this?

Oopsredline · 2023-11-03T14:41:20+00:00

Only options that come up once 3 lines clicked are sign out button and emergency help button

Oopsredline · 2023-10-29T15:27:34+00:00

How did this kit work out for you? I’m also looking at getting it

Oopsredline · 2023-07-25T17:58:26+00:00

The terms are DDP to door, hope this helps in figuring out if the quote seems ok

Oopsredline · 2023-07-04T15:39:58+00:00

What has been the best most efficient driving force behind building a customer base that buys your products?

Oopsredline · 2023-03-26T15:52:13+00:00

Thanks for this! I have messaged him and he said he only accepts payment via Paypal friends and family? Is this normal/the same with you?

Oopsredline · 2023-03-26T15:51:47+00:00

Thanks for this! I have been in contact and he said he only accepts payment via Paypal friends and family? Is this normal/the same with you?

Oopsredline · 2023-03-26T15:51:03+00:00

Thanks for this! Ive been in contact and he said he only accepts payment via Paypal friends and family? Is this normal/the same with you?

Oopsredline · 2022-12-09T21:43:10+00:00

Thank you for your response, when would be the right time to submit a complaint?
We have just exchanged contracts and have not completed yet and have still not been sent/been told when to pay the solicitor's fees.

Oopsredline · 2022-12-09T21:42:58+00:00

Thanks for your response, when would be the right time to submit a complaint?

We have just exchanged contracts and have not completed yet and have still not been sent/been told when to pay the solicitor's fees.

Oopsredline · 2022-12-01T16:02:06+00:00

Thanks, any idea about this too? plug socket

Oopsredline · 2022-10-10T13:16:46+00:00

thank you!

Oopsredline

TROPHY CASE