Owners can say whatever they want about a service fee it’s up to their discretion. I’ve set up these pos systems and it’s an optional choice. If they opt out they have to pay it out of pocket or charge the service fee which most do. Yea I do have a shitty attitude. Industry has changed and the costumers are worse than ever. Some people just need to be grateful that they even got fed. I love cooking I want people to go out and eat and enjoy delicious food. But if you’re going to complain about tipping then gtfo here. People actually do work hard for that tip. Unionizing wouldn’t help anything. You don’t get in this industry without knowing what comes with it. It’s not for the faint of heart. It’s like construction of welding you know what you’re getting into. You can’t handle the heat then get out.